Experience With SMS Auto Fabrics

[ddp]

I happen to have been dealing with them over the last couple of months with mixed feelings. I could go on for quite awhile about it but will try to keep it short.

First of all, you need to be very specific about what you want and are expecting. Since you have no catalog or online product reference to go back to. Over the last couple of months, I ordered a set of door panels and a seat cover from them because I thought that they custom made their own product. While I never specifically asked the question, I felt that the pricing reflected it and I knew others who have gotten just fabric (that was correct) through them before.

The seat cover that I just bought came with a PUI tag in a PUI box turned inside out for shipping to me. The price was quoted over the phone and "mis-heard" by me. When I saw the charge for a couple of hundred more than what I heard, we agreed to split the difference. They will run the charge through before you hang up the phone but I have been waiting for a week for the credited difference.

I don't know, but suspect that the door panels are from PUI also. That's not a problem in itself, but if I knew that they were reselling PUI stuff, I could have shopped it around a little.

Now don't get me wrong, it's all nice stuff. (I don't know how well the seat cover fits yet because it hasn't been installed yet.) I just feel that it was misrepresented as made by them.

Just be very specific and see if you can get it anywhere else for comparison. And don't expect any "quick" refunds. So much for keeping it short!

Don