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11-18-2003, 09:33 PM
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#1 |
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Merciless Butcher
Join Date: Oct 2003
Location: CC Nevada
Posts: 1,447
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Thumbs Up To Krylon
I had a problem with a few cans of Krylon Rust Tough brand semi-flat black. It took days to dry. I e-mailed Krylon and told them what happened. They were really cool about it. Today, a case of six cans showed up on my doorstep. They did'nt ask for a copy of a receipt or anything. They just wanted the batch number and the name of the store where I bought it. I've always had good luck with Krylon. I wasn't expecting a replacement, just wanted to let them know I had a problem. That's great customer service in my opinion...
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Your Bought And Sold....I Got Your Soul! |
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11-18-2003, 09:43 PM
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#2 |
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Account Suspended
Join Date: Mar 2001
Location: Virginia Beach, Va. U.S.A.
Posts: 15,320
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Wow, that was really cool of them.
 Did your new batch work out ok?
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11-18-2003, 09:48 PM
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#3 |
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Merciless Butcher
Join Date: Oct 2003
Location: CC Nevada
Posts: 1,447
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I don't know yet. I just got it today. I will let you know.
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Your Bought And Sold....I Got Your Soul! |
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11-18-2003, 10:49 PM
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#4 |
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PROJECT 7DEUCE
 
Join Date: Dec 2002
Location: GRANTS PASS OR
Posts: 21,606
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Sweet, great customer service is very hard to beat...
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GO BIG GREEN  GO DUCKSMEMBER #6377 72 k-5 daily driver 6'' lift 35'' 350-350-205 slowly getting rust free. Project "7DEUCE" check out my build http://67-72chevytrucks.com/vboard/s...d.php?t=267665 Tim Powell..R.I.P EastSideLowlife..... R.I.P.. |
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11-19-2003, 12:58 AM
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#5 |
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Account Suspended
Join Date: Jul 2003
Posts: 1,284
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greg - did it ever dry? (I had some paint that wouldn't)
Shawn |
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11-19-2003, 03:29 AM
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#6 |
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Merciless Butcher
Join Date: Oct 2003
Location: CC Nevada
Posts: 1,447
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Hey Shawn. I gave it two days then cleaned it off with lacquer thinner. They replaced it with the regular semi gloss black. Not the rust tough line. I don't trust it now. I buy tens of thousands of cans of the rust tough grey for gas meters at work and we have never had a problem with it. Maybe they have a problem to work out on the semi gloss black. I'll talk to ya soon. I am off work until March 04. Take Care, Greg
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Your Bought And Sold....I Got Your Soul! |
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11-19-2003, 03:50 AM
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#7 |
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Registered User
Join Date: Mar 2001
Location: springfield ill
Posts: 836
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i never had thought about email the company i had bought some. it wasnt krylon but it was duplicolor a few weeks ago.it stayed tacky for about 3 days.ill email them see what happens i just thought well they got me for about 10 bucks.thanks
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springfield illinois 2003 custom (harley)built from scratch 68 swb |
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11-19-2003, 04:09 AM
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#8 |
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My other Love
Join Date: Aug 2001
Location: Castlegar B.C. Canada
Posts: 4,085
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huh you can do that? I usually just go mad, cleaned the other paint off and bought a new can, I'll keep that in mind for next time
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 Castlegar B.C.The great white North (Canada Eh!) Hooter_5@hotmail.com First generation Monte Carlo club pictures of my life |
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