GMACHINZ Communications and dealing

[too much stuff]

Originally Posted by TKCR

I’ve never had any problems with him. And have dealt with him on several occasions. One thing you guys need to think of, is that handmade harnesses does take time. And if he is actually having trouble with his vendors, to get the parts he needs, that would certainly put him behind. I know all of you want answers from him, but taking time out to answer everyone’s million in one questions, takes time also. I know first hand about that. I restore bench seats and I sell them on the forum, eBay and FB. I get swamped with questions and try to answer everyone’s, but it sure takes time away from building what I actually have sold. And most people that are asking questions, are doing just that, and they never buy.

He seems to be on the board at least once a day. The parts for me in question are just laying in his shop, will fit in a small flat rate box and can be from IA to MN in a day.
If you can't ship something for a week or 2, that is fine but I need to know what is happening. My first deal with him he stayed in touch quite regular until he had the money.

[TKCR]

Originally Posted by too much stuff

He seems to be on the board at least once a day. The parts for me in question are just laying in his shop, will fit in a small flat rate box and can be from IA to MN in a day.
If you can't ship something for a week or 2, that is fine but I need to know what is happening. My first deal with him he stayed in touch quite regular until he had the money.

But I know also first hand the people can get pissy about when something should get shipped, it’s all about what they think is a timely matter. With my seats, I had a seat to build for someone. It usually takes 4-6 weeks to get the cover made and sent to me. It actually came early but I got seriously sick and told him that I got the cover, but I wasn’t going to able to build it for a few weeks, because of being hospitalized. He immediately wanted a refund. The contract states clearly that $250 of the deposit does not get refunded, if the order is canceled for any reason. This is because of all the time I spend working up an invoice on PayPal, and getting the cover ordered and all the time I spend answering questions. My time should count for something, plus I was hoping that this would deter people from canceling their seat order after I got everything. So even though I was honest about when the seat would get done, he was not happy with the timeframe. He said I guaranteed the seat would be done in 4 weeks, which I never give a timeframe, especially for 4 weeks. It was onlyn3 weeks at this time. Sometimes I don’t even get the cover for 6 weeks. So this guy threatened to give me a bad review on my FB Page for my seats. I really had no choice because reviews like this can ruin someone’s business. That’s why I give everyone the benefit of the doubt.

[TKCR]

Originally Posted by too much stuff

He seems to be on the board at least once a day. The parts for me in question are just laying in his shop, will fit in a small flat rate box and can be from IA to MN in a day.
If you can't ship something for a week or 2, that is fine but I need to know what is happening. My first deal with him he stayed in touch quite regular until he had the money.

I agree. I try and keep all my customers up to date, but some people you still can’t please.