GMC Paul's ...Issues Resolved

[ChevyDude]

Yups...what Joe said!!!! Call Les he will make it right!

[lilred67]

i ordered over $500.00 worth of parts from them 2 months ago,the shipper lost the order in transit. talked to them through e-mail and phone and they responded evertime.gmcpauls handled it like a pro, reshipped everthing again,it came a little later than i had hoped,but they did a great job in getting me my order and will do business with them again....keep up the good work gmcpauls....rusty

[67 cst swb]

Please read update in first post...

[SCOTI]

Originally Posted by 67 cst swb

UPDATE... I have recieved a return email from Paul. Very nice guy. I sounds like I missed a drop down box in thr freight charges area. (I retyped my order into the website to see where it was, I DID MISS IT) They do have this problem from time to time. They are looking for an upgrades of software to correct these oversights. Also if you are a new customer, which I was, a return email may not yet be set up in the automatic reply section if something changes on your billing nor is it set up to go into thier inbox, until Paul set's it up. (he was at Carilsle at the time) I will definately use them in the future. I hope I didn't turn anyone away from future purchases from them. And if your unhappy with past experiences with GMC Paul's, I encourage you to give them another try.

Good of you to update & show 'oversights' can be made by anyone. I've dealt w/Les. He was diligent in my transaction so I would definitely consider them again on future purchases.

[Sammy]

Yesterday I received a seat cover but it was for a bucket seat. Last night I sent an e-mail. Today I received a e-mail with instructions on how to return them for the bench cover. I may have been the one to screw up the order but they are willing to work with me. So I'd never complain about their service..

[special-K]

I`m curious how VTBlazer`s experience is turning out.He seems to be awefully "Kurt" about it.

[Huck]

Bought a front bumper (72) from Paul a few years back--the screw holes for the turn signal mounting was off on one side (apparently a common problem from the supplier of truck chrome bumpers as I have found several this way). Only simple solution is to drill another hole in the bumper which isn't hard but kind of ticks me off as you now will have a rust issue to deal with. What ticked me off was my sending them an e-mail re. the problem and asking them to address it with the supplier as it was a direct drop ship. I got no response, reply or anything. Kind of surprizing as Paul is generally pretty good about this kind of thing. I didn't keep sending notes as I have other priorities in life but it did impact my future buying decisions. There are LOTS of choices for aftermarket truck parts, many with similar prices-warranties-service. I buy from whoever provides me with the best quality, price, and support==Value. I have done business with Paul again but have also done business with Ricks, Tim Christian, Mothertruckers, Brothers, LMC, The Truck Shop, Atherys, WES, etc.