Steering Column

[dwcsr]

The seller can always contest the refund and most always do. Your best protection is to document with pictures if needed what the dispute is about. Keep ALL emails, notes, and letters sent to you and from you. Keep on topic about the dispute and don't throw in extraneous events that are not directly related to the dispute like I couldn't get granny to the store to buy her wart cream so you want to be compensated for her bad attitude. Or you missed work or the show of the season. The CC Company will see this as a rant and think you are an unreasonable customer and may side with the seller.

Getting a BBB record on the company may be helpful but I wouldn't make it a pivotal point of your claim. If the CC Company asks for documentation send it along. And always let them know that you do have documentation to back your dispute that they can see if they want.

What I do when vendors don’t send what I asked for is take a picture and send it to them and start from there. Do go off on them, just say this is what I wanted and this is what I got how do we fix this.