Aim Industries (www.truckn.com) - The 1947 - Present Chevrolet & GMC Truck Message Board Network

71Shortbed · 03-08-2005, 08:32 PM

I know mistakes happen occasionally and this may just be an isolated bad experience that I had. Anyway, I'll describe it so you an make your own decision before doing business with these folks.

Back in January I ordered a hidden hitch, fold down tag bracket, 1.5" front drop coils and 3" rear drop coills for my 71. I recieved it all except the tag bracket which was backordered. I got the rear coils installed and my tape measure showed they were actually a 4" drop. I called them on a Saturday and they needed the number off the springs so I pulled them back off and they were indeed 4" drops. I was told to call back Monday to talk to the "technical" folks. I did that and they agreed to send me the correct coils free and told me to keep the others.

I waited two weeks and they never showed. I called and was told they just shipped and should be there in a few days. They never showed. I called back and was told they had never shipped and were backordered and would be in about 2 weeks later.

I got P*SSED OFF... after a lengthy conversation they said they would refund me if I shipped the coils back. So after over 8 weeks of waiting all I would get was a refund and nothing for my wasted time and calls and the hassle of packing the damn things up and shipping them back. After further negotiation they agreed to refund me $50 and let me keep the springs. I checked the website and the springs went up $10 during this time. As of today I have waited over a week and have not seen a refund. I called again and they tell me it will be issued tomorrow.

They made several mistakes which could have been easily avoided or corrected.

1) Shipped the wrong part in the first place.
2) Did not tell me, when I phoned in the order, that the tag bracket was not in stock. (I did eventually receive it).
3) Did not ship the replacement springs when they said they would.
4) Did not notify me that the replacement springs were not in stock.
5) Did not refund me as promised.

As a result I am about 4 weeks behind on getting back on the road. It could have all be avoided with some communication.

*rage'nrat638* · 03-08-2005, 10:21 PM

sounds messed up to me....

**N2TRUX** · 03-08-2005, 11:33 PM

Sorry to hear this. It's very unfortunate, but very common. Actaully you have it wrong though. There was only one mistake made here. It was "you" ordering from "them". AIM sucks and this is just one more point of proof....

PRUNEDA · 03-09-2005, 12:04 AM

Sorry to hear it, i've heard tons of horror stories from SHaim. At one point when i didn't know better i was going to order some stuff for my truck. I called them and they were real rude and i felt like as if i was bugging them, so i took my business to somebody else. Good luck on getting everything straighten out.

71Shortbed · 03-09-2005, 07:26 PM

I just got off the phone with another pissy "customer service" representative and I am still waiting on my refund. Never again......

JadeEmperor · 03-10-2005, 12:56 AM

It's not any better in person either. They're will call dept. is horrible. Even with someone standing in front of them they still don't care. I even bought from them way back when they first started it was slightly better, but I've fallen out of bed and had better mornings then they can even try to have good customer service. That's not to mention if you ever figure out which company your actually buying from...L-aim, Godmothers, Ricky Racer, Chassis Tech, AirBagIt...they all blow! Shoddy product, shady business.

phantom dually · 03-14-2005, 06:52 PM

update??

flatblackclassic · 03-15-2005, 10:56 PM

Quote:

Originally Posted by phantom dually

update??

AIM products STILL SUCK.

PRUNEDA · 03-18-2005, 12:08 AM

No doubt

71Shortbed · 03-21-2005, 08:48 PM

Finally got a refund last week...

FRENCHBLUE72 · 03-30-2005, 07:50 PM

I have delt with AIM and you are not he only one to have bad dealing's with them..

longnlow72 · 05-10-2005, 09:09 PM

yupp bought my tailgate handle relocator from them, i will never do buisness with them again

bgsnake · 08-25-2010, 10:26 PM

You get what you pay for...............

ProStreet68SB · 08-25-2010, 10:29 PM

ran across some reviews of them in the minitrucking world and the consensus is that they suck horribly.

fishingjred73 · 08-25-2010, 11:13 PM

Hard to believe with service like this 5 yrs ago there still around.

*Shane* · 08-31-2010, 02:11 PM

5 years ago? lol ... these clowns have been around over 20 years now.

Rochlow · 09-01-2010, 07:36 PM

Quote:

Originally Posted by Shane

5 years ago? lol ... these clowns have been around over 20 years now.

No kidding and every forum I've ever been on there are people still asking if they build a quality product. Even with all the negative threads...

03-08-2005, 08:32 PM	#1
71Shortbed Registered User Join Date: Jul 2004 Location: Lilburn, GA Posts: 209	Aim Industries (www.truckn.com) I know mistakes happen occasionally and this may just be an isolated bad experience that I had. Anyway, I'll describe it so you an make your own decision before doing business with these folks. Back in January I ordered a hidden hitch, fold down tag bracket, 1.5" front drop coils and 3" rear drop coills for my 71. I recieved it all except the tag bracket which was backordered. I got the rear coils installed and my tape measure showed they were actually a 4" drop. I called them on a Saturday and they needed the number off the springs so I pulled them back off and they were indeed 4" drops. I was told to call back Monday to talk to the "technical" folks. I did that and they agreed to send me the correct coils free and told me to keep the others. I waited two weeks and they never showed. I called and was told they just shipped and should be there in a few days. They never showed. I called back and was told they had never shipped and were backordered and would be in about 2 weeks later. I got P*SSED OFF... after a lengthy conversation they said they would refund me if I shipped the coils back. So after over 8 weeks of waiting all I would get was a refund and nothing for my wasted time and calls and the hassle of packing the damn things up and shipping them back. After further negotiation they agreed to refund me $50 and let me keep the springs. I checked the website and the springs went up $10 during this time. As of today I have waited over a week and have not seen a refund. I called again and they tell me it will be issued tomorrow. They made several mistakes which could have been easily avoided or corrected. 1) Shipped the wrong part in the first place. 2) Did not tell me, when I phoned in the order, that the tag bracket was not in stock. (I did eventually receive it). 3) Did not ship the replacement springs when they said they would. 4) Did not notify me that the replacement springs were not in stock. 5) Did not refund me as promised. As a result I am about 4 weeks behind on getting back on the road. It could have all be avoided with some communication.

03-08-2005, 11:33 PM	#3
N2TRUX Happy to be here Join Date: Mar 2000 Location: Cypress, TX Posts: 39,023	Sorry to hear this. It's very unfortunate, but very common. Actaully you have it wrong though. There was only one mistake made here. It was "you" ordering from "them". AIM sucks and this is just one more point of proof.... __________________ Follow me on Facebook and Instagram @N2trux.com Articles- "Jake" the 84 to 74 crewcab "Elwood" the77_Remix 85 GMC Sierra "Scarlett" "Refining Sierra"

03-10-2005, 12:56 AM	#6
JadeEmperor Registered User Join Date: Aug 2002 Location: Phoenix, AZ 85018 Posts: 102	L-aim It's not any better in person either. They're will call dept. is horrible. Even with someone standing in front of them they still don't care. I even bought from them way back when they first started it was slightly better, but I've fallen out of bed and had better mornings then they can even try to have good customer service. That's not to mention if you ever figure out which company your actually buying from...L-aim, Godmothers, Ricky Racer, Chassis Tech, AirBagIt...they all blow! Shoddy product, shady business. __________________ Jimmie Modern Vintage Autoworks - '70 Chevy C10 - '74 Chevy C30 3+3 Dually - '04 Chevy Colorado Built, NOT, Bought. If you build it...they will ENVY! Drive Slow, Scrape Hard, or Take Your Truck and GO HOME!

03-14-2005, 06:52 PM	#7
phantom dually Project92 SWB stepside Join Date: Feb 2003 Location: Louisville KY Posts: 4,793	update?? __________________ 92 C1500 stepside 496 Stroker Competiton Engineering Ladder bars/QA1 coilovers. Dana 60 rear with 4.10 gear and posi. Bonspeed Palisade 20x12 in rear w/335/30/20 and 20x8.5 front w/245/40/20. 5/8 drop with Belltech springs/DJM spindles/drop shocks. WWS Progress thread http://67-72chevytrucks.com/vboard/s...d.php?t=140448

03-21-2005, 08:48 PM	#10
71Shortbed Registered User Join Date: Jul 2004 Location: Lilburn, GA Posts: 209	Update Finally got a refund last week...

03-08-2005, 10:21 PM	#2
rage'nrat638 Account Suspended Join Date: Mar 2003 Location: THE FALL GUY CHICAGO IL Posts: 5,883	sounds messed up to me....

03-09-2005, 12:04 AM	#4
PRUNEDA '87 Join Date: Jun 2004 Location: Katy, TX Posts: 632	Sorry to hear it, i've heard tons of horror stories from SHaim. At one point when i didn't know better i was going to order some stuff for my truck. I called them and they were real rude and i felt like as if i was bugging them, so i took my business to somebody else. Good luck on getting everything straighten out.

03-09-2005, 07:26 PM	#5
71Shortbed Registered User Join Date: Jul 2004 Location: Lilburn, GA Posts: 209	I just got off the phone with another pissy "customer service" representative and I am still waiting on my refund. Never again......

03-18-2005, 12:08 AM	#9
PRUNEDA '87 Join Date: Jun 2004 Location: Katy, TX Posts: 632	No doubt

03-30-2005, 07:50 PM	#11
FRENCHBLUE72 PROJECT 7DEUCE Join Date: Dec 2002 Location: GRANTS PASS OR Posts: 21,608	I have delt with AIM and you are not he only one to have bad dealing's with them.. __________________ GO BIG GREEN GO DUCKS MEMBER #6377 72 k-5 daily driver 6'' lift 35'' 350-350-205 slowly getting rust free. Project "7DEUCE" check out my build http://67-72chevytrucks.com/vboard/s...d.php?t=267665 Tim Powell..R.I.P EastSideLowlife..... R.I.P..

05-10-2005, 09:09 PM	#12
longnlow72 Registered User Join Date: Aug 2004 Location: SW Washington Posts: 947	yupp bought my tailgate handle relocator from them, i will never do buisness with them again __________________ 72 Chevy lwb, cowl hood, shaved antenna, shaved bedrails, blazer tank, sidemarker fill, 1pc windows, flowmaster 40's, alpine deck, infinity 6x9's, infinity 4"ers, 2 jl audio 10w0's, grant wheel, keyless entry and alarm, more waiting to be done...

08-25-2010, 10:26 PM	#13
bgsnake Registered User Join Date: Aug 2010 Location: queen creek,az Posts: 8	Re: Aim Industries (www.truckn.com) You get what you pay for...............

08-25-2010, 10:29 PM	#14
ProStreet68SB The Engine Whisperer Join Date: Sep 2006 Location: Ohio Posts: 770	Re: Aim Industries (www.truckn.com) ran across some reviews of them in the minitrucking world and the consensus is that they suck horribly.

08-25-2010, 11:13 PM	#15
fishingjred73 Registered User Join Date: May 2007 Location: LOUISIANA Posts: 811	Re: Aim Industries (www.truckn.com) Hard to believe with service like this 5 yrs ago there still around. __________________ James '68 Stepside (ground up in progress) My 68 build thread http://louisianaclassictruckclub.fre...side-t956.html '81 SWB "Pap paw" (Driver) The 81 build thread http://louisianaclassictruckclub.fre...-swb-t960.html Member of www.louisianaclassictruckclub.com https://www.facebook.com/groups/296290610747732/

08-31-2010, 02:11 PM	#16
Shane Account Suspended Join Date: Jun 2000 Location: over yonder Posts: 14,270	Re: Aim Industries (www.truckn.com) 5 years ago? lol ... these clowns have been around over 20 years now.



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