Poor service from PST!!!! - The 1947 - Present Chevrolet & GMC Truck Message Board Network

Brad · 03-20-2001, 06:14 PM

On Monday 3/12/01 I ordered a FE rebuild kit from PST. This was after calling several times over several days and not reaching someone. Russ picked up the phone and seemed arrogant and rude but I decided to order anyway. As of today 3/20/01 I hadn't received my parts so I decided to give them a call. After explaining to him I had ordered last Monday and hadn't received my parts, there was a slight pause where I could hear him smirk. He then asked for my order # of which I gave him. Then he informed me that my order hadn't shipped out yet. I told him I wasn't sure if I wanted them at this point (since I'm planning on doing the rebuild Fri.). He asked if I wanted to cancel the order of which I replied yes and hung up.
I don't know if Russ is tired of his job or what, but you can be sure I'll get my order from somewhere else and will never shop with this company again. As a cordial shopper I expect better service than this! I had order from PST back in '92 and had received excellent service. I don't know what happened since then as this didn't seem like a one time event.
I normally don't complain on the board like this, however I felt this was worthy and you folks can do what you like with it.

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68 Camaro,250(No,I'm not putting in a 350!)
67,LWB,250(Again, I'm not putting in a 350!)
a work in progress
"Praise The Lowered"

[This message has been edited by Brad (edited 03-20-2001).]

cdwhzk · 03-21-2001, 03:37 PM

Yeah I know what you mean I had a similar experience with MOTHERTRUCKERS after waiting two and a half weeks I called and they had no record of my order I guess with alot of these companies it's just a hit or miss type of thing!!

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71c10 350/350 air ps pb rust free
27 T coupe 9"chop Edsal 490inch 6deucesd
7 or 8 whizzer motorbikes and a couple cushmans
74 Pinto daily driver

*Randy70C-10* · 03-28-2001, 09:31 AM

Well, there's two companies I won't be calling!

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Randy
70 C-10 SWB Stepside
47 Chevy Fleetline
30 Model A Coupe
87 Harley Sportster
Built in USA!!!!

ImpalaSS · 03-28-2001, 11:45 AM

ive called classic performance products ( www.classicperform.com ) many times and asked about there products.... for 30 mins through and hour on the phone! were always very helpfull.... and thats who im going to go with for my suspensien stuff

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www.xframeimpala.com

68 4x4 short fleetside deluxe cab 327 air
56 big window short stepside 235 dual 1 brls
64ImpalaSS 327
70 C10 LWB fleetside custom/10 350/TH350

**Captkaos** · 03-29-2001, 12:10 AM

In just the past few months, I ordered spring bushing from PST and there was a weird "special" bushing size for 73 leaf spring eye, as it turned out. They sent me different bushings 3 times without any charge, and in the end I sent them back again and got ones for my new springs that were made to 81-87 specs. They were VERY understanding and helpful. I will still recommend them.

Sorry you had such trouble with them.

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Chris Lucas
1973 Chevy C-10
1975 Chevy Silverado
Captkaos' Page

03-20-2001, 06:14 PM	#1
Brad Out of the carpool lane. Join Date: Jan 2000 Location: Clark Co, WA Posts: 5,673	Poor service from PST!!!! On Monday 3/12/01 I ordered a FE rebuild kit from PST. This was after calling several times over several days and not reaching someone. Russ picked up the phone and seemed arrogant and rude but I decided to order anyway. As of today 3/20/01 I hadn't received my parts so I decided to give them a call. After explaining to him I had ordered last Monday and hadn't received my parts, there was a slight pause where I could hear him smirk. He then asked for my order # of which I gave him. Then he informed me that my order hadn't shipped out yet. I told him I wasn't sure if I wanted them at this point (since I'm planning on doing the rebuild Fri.). He asked if I wanted to cancel the order of which I replied yes and hung up. I don't know if Russ is tired of his job or what, but you can be sure I'll get my order from somewhere else and will never shop with this company again. As a cordial shopper I expect better service than this! I had order from PST back in '92 and had received excellent service. I don't know what happened since then as this didn't seem like a one time event. I normally don't complain on the board like this, however I felt this was worthy and you folks can do what you like with it. ------------------ 68 Camaro,250(No,I'm not putting in a 350!) 67,LWB,250(Again, I'm not putting in a 350!) a work in progress "Praise The Lowered" [This message has been edited by Brad (edited 03-20-2001).] __________________ 1968 C-10 SWB, 5.7 Vortec/700R4/3.73 posi, Torch Red 1968 Camaro, 250/Powerglide, all original (No, I'm not gonna drop a 350 in it!...Jeez!) 2000 Honda VFR in the faster yellow! 2008 Husqvarna TE-610 1967 C-10 SWB 'Six Appeal'-Gone but not forgotten...

03-21-2001, 03:37 PM	#2
cdwhzk Registered User Join Date: Jul 2000 Location: riverhead new york usa Posts: 596	Yeah I know what you mean I had a similar experience with MOTHERTRUCKERS after waiting two and a half weeks I called and they had no record of my order I guess with alot of these companies it's just a hit or miss type of thing!! ------------------ 71c10 350/350 air ps pb rust free 27 T coupe 9"chop Edsal 490inch 6deucesd 7 or 8 whizzer motorbikes and a couple cushmans 74 Pinto daily driver __________________ 71c10 350/350 air ps pb 320hp crate 2004R tranny from FB performance 410moroso posi completely rustfree body 27T coupe chopper 6.5 inches channeled total height 41inches powered by bigblock Edsel punched out to 490ci topped with 6stromberg97's built back in 67 Whizzer motorbikes 6or7 71C5 Blazer 350/350 needs rust repair but runs new 74Pinto stationwagon daily driver

03-29-2001, 12:10 AM	#5
Captkaos www.73-87chevytrucks.com Join Date: Dec 1999 Location: Birmingham, AL Posts: 6,935	In just the past few months, I ordered spring bushing from PST and there was a weird "special" bushing size for 73 leaf spring eye, as it turned out. They sent me different bushings 3 times without any charge, and in the end I sent them back again and got ones for my new springs that were made to 81-87 specs. They were VERY understanding and helpful. I will still recommend them. Sorry you had such trouble with them. ------------------ Chris Lucas 1973 Chevy C-10 1975 Chevy Silverado Captkaos' Page __________________ Chris Lucas 1973 Chevy C-10 1978 GMC Jimmy (2WD) - SOLD 1987 R10 twin turbo LS 1991 R3500 SRW CrewCab 1985 K5 diesel swapped project 1989 K5 2WD conversion w/ Vette susp Project Captkaos Customs 73-87chevytrucks.com

03-28-2001, 09:31 AM	#3
Randy70C-10 Account Suspended Join Date: Mar 2001 Location: Virginia Beach, Va. U.S.A. Posts: 15,320	Well, there's two companies I won't be calling! ------------------ Randy 70 C-10 SWB Stepside 47 Chevy Fleetline 30 Model A Coupe 87 Harley Sportster Built in USA!!!!

03-28-2001, 11:45 AM	#4
ImpalaSS Registered User Join Date: Jul 2001 Location: Aromas CA Posts: 0	ive called classic performance products ( www.classicperform.com ) many times and asked about there products.... for 30 mins through and hour on the phone! were always very helpfull.... and thats who im going to go with for my suspensien stuff ------------------ www.xframeimpala.com 68 4x4 short fleetside deluxe cab 327 air 56 big window short stepside 235 dual 1 brls 64ImpalaSS 327 70 C10 LWB fleetside custom/10 350/TH350



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