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08-08-2016, 07:43 PM | #1 |
Registered User
Join Date: Feb 2016
Location: Weatherford Texas
Posts: 306
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Re: Rock Auto WARNING
In the last 3 years I have ordered 56 times from Rockauto. That's a damn lot of parts.
Not one problem with Rockauto ever. You choose what you want, they pluck the boxes off of the shelves and ship them. If the parts are low quality it's on the brand, not Rockauto. I quit buying much locally when I went to my local jobber warehouse and bought 450 dollars worth of genuine AC Delco air conditioning parts for my 88 model truck. Once I unboxed them I found every single part to be either made in China or Mexico. Delco just sold out. That's all. It wasn't the jobber's fault. Nor is it Rockauto's fault when a reputable brand sinks down into the mud by sourcing crap from the lowest priced manufacturer and puts it in their nice boxes. Last edited by Shady Rascal; 08-08-2016 at 08:14 PM. |
08-08-2016, 08:18 PM | #2 |
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Join Date: Feb 2016
Location: Weatherford Texas
Posts: 306
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Re: Rock Auto WARNING
Just browsing through my Rockauto account to look at my past orders.
Shipping charges aren't any issue once you figure out the game. You just have to make sure that you choose items that ship from the same warehouse. Rockauto puts a little symbol by every part that comes from the same location as the parts already in your cart. Even when I have to order from multiple locations though, it's still about 40 percent cheaper than my shop account prices at the local parts stores. |
08-08-2016, 08:52 PM | #3 |
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Join Date: Sep 2013
Location: Evansville, IN
Posts: 1,774
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Re: Rock Auto WARNING
I made my first purchase from Rock Auto a couple of weeks ago: new shocks and springs for the Tahoe. I compared with multiple places and they were the cheapest, including shipping from two different locations (I was not a fan but still cheaper).
I have a hard time buying car parts from Amazon. I purchase two window motors from them as they were half price from all the local parts store. If you buy them from the parts store then they come with a lifetime warranty. Amazon: 90 days. I had one go out 10 months later and the other a year after that. Doorman would not warranty either item either. They have since been replaced (5-years ago) from Orielly's and had one replaced for free just a few months ago.
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Ryan 1967 Red Stepside..."Laymond" http://67-72chevytrucks.com/vboard/s...40#post6441840 1972 Medium Olive SWB-Chester http://67-72chevytrucks.com/vboard/s...d.php?t=759628 1967/71 Blue SWB C10..SOLD 1977 SWB K10..my grandpa's.....never should have sold |
08-09-2016, 09:14 AM | #4 |
I know the pieces fit
Join Date: Nov 2007
Location: MONTGOMERY, AL
Posts: 5,523
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Re: Rock Auto WARNING
I have new brake hoses in the shop for my 85, AC Delco from Rock Auto. I checked them last night and mine are sunsong/made in China too. I emailed them about it, we'll see what they say.
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08-09-2016, 10:59 AM | #5 |
is a fungineer
Join Date: Jan 2009
Location: Bakersfield, CA
Posts: 795
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Re: Rock Auto WARNING
I don't know that this will directly help, but worth a shot. AC Delco is serious about not having counterfeit parts with their name on them. If it is an issue with Rock Auto switching boxes, maybe they will do something about it. From their site:
GLOBAL BRAND PROTECTION TEAM If you suspect that the automotive parts you have purchased are counterfeit, please send an email to: gm_global_brand_protection@gm.com Be sure to include as much information as possible as well as pictures of the part and with the packaging you have purchased. ALL PERSONAL INFORMATION WILL REMAIN STRICTLY CONFIDENTIAL. Please save the part, the packaging, the invoice and the receipt until we contact you (if you choose to be contacted). YOU SHOULD RECEIVE A RESPONSE WITHIN FIVE (5) BUSINESS DAYS.
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2003 S10, 2.2 auto- the daily driver, currently with a 2"/2" drop and some minor engine bolt-ons 1978 Impala 2-door, race 350/T350 - the new race car, in progress 1968 Chevy C10 longbed- 3/5 drop, currently undergoing a heart transplant |
08-09-2016, 03:25 PM | #6 |
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Join Date: Jul 2016
Location: Sutherlin, Oregon
Posts: 162
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Re: Rock Auto WARNING
I recently bought "professional grade" flexible brake lines for my 81 C10 and ,you guessed it, Samsong. They were in better condition than the 35 year old originals on the truck so I did change them out, here's hoping for the best.
Bob |
08-09-2016, 03:59 PM | #7 | |
I know the pieces fit
Join Date: Nov 2007
Location: MONTGOMERY, AL
Posts: 5,523
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Re: Rock Auto WARNING
Quote:
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08-09-2016, 09:44 PM | #8 |
Account Suspended
Join Date: Jun 2011
Location: Des Moines, IA.
Posts: 4,143
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Re: Rock Auto WARNING
No light of the AC Delco debactle unfolding (which does seem suspicious I'll admit) Id suggest sticking with tried and true local parts store stuff for little ticket items like brake hoses....maybe call the dealer, get the GM part # for the hoses then start cross referencing online....you'd be surprised what you can still get!
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08-10-2016, 08:07 PM | #9 |
Its a Truck Thing......
Join Date: Dec 2004
Location: Sierra Vista, Arizona
Posts: 3,159
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Re: Rock Auto WARNING
Just checked my RockAuto "AC/DELCO" Idler Arm in its AC/DELCO box......It is a brand new BAW Idler Arm.......Maybe time to switch to GMpartsdirect.
Garbage. I did however email the fraud team to see what they can do. Smitty
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71 C10 283/3SPD Full Resto 71 GMC 1500 Sierra Grande http://67-72chevytrucks.com/vboard/s...d.php?t=518599 70 C10 Suburban Former military GSA truck. 72 Chevy Blazer 4X4, Sloppy Jo, Mountain Climber. Wife says no more trucks. http://67-72chevytrucks.com/vboard/s...d.php?t=707378 72 GMC 1 Ton Motor Home, wife said no more trucks until she saw this one. Gen 3 6.0/4L80E 4.10 http://67-72chevytrucks.com/vboard/s...d.php?t=761110 68 GMC Suburban was 3/4 ton, now 1/2.Wife shook her head 71 C30 Wrecker 71 C20 Scott-Bilt As weird as it gets..BB Cheyenne AC Truck 68 GMC Long Stepside. They keep following me home 71 C20 Longhorn/Ole Yellor 69 C30 Former Motor Home, Flat Bed time Last edited by 71meangreenc10; 08-10-2016 at 08:19 PM. |
08-10-2016, 08:48 PM | #10 |
Account Suspended
Join Date: Jun 2011
Location: Des Moines, IA.
Posts: 4,143
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Re: Rock Auto WARNING
Just buy MOOG....they are USA made.
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08-10-2016, 10:23 PM | #11 |
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Join Date: Jan 2007
Location: Garland,TX
Posts: 431
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Re: Rock Auto WARNING
I've given up on Rock Auto. Like mentioned before, when ordering multiple parts the shipping get out of hand really quick. I've also had really bad luck ordering electrical parts from them. I had a dimmer switch, headlight switch, turn signal switch, and neutral safety switch go bad in less than a year. Now I usually look at fleebay, or amazon...
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80 C10 SWB Step Side - 350 w/ vortec heads, TH350, 12-bolt 3.73 |
08-11-2016, 11:59 AM | #12 |
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Join Date: Jul 2016
Location: Sutherlin, Oregon
Posts: 162
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Re: Rock Auto WARNING
I take a close look at freight charges before I hit the buy button, yep, parts originating from different locations are charged separately. Electrical parts are pretty much trash no matter where you get them anymore. My solution to that is: I plan on rewiring from scratch using marine switches, no printed circuits, no big plugins, a fuse block that I can get to AND see. So far I've gotten rid of most of those "safety" devices, just have to saw off that pin that locks the steering wheel.
Bob |
08-11-2016, 12:17 PM | #13 |
I know the pieces fit
Join Date: Nov 2007
Location: MONTGOMERY, AL
Posts: 5,523
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Re: Rock Auto WARNING
Still haven't heard back so I emailed them again. Maybe they'll respond this time.
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08-11-2016, 12:33 PM | #14 |
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Join Date: Feb 2016
Location: Westchester, NY
Posts: 602
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Re: Rock Auto WARNING
I wouldn't necessarily knock rockauto so much for bad Delco parts. Delco doesn't just sell Delco parts. It seems they sell "approved" parts. I imagine that their interest in older parts dwindles more with time and they farm it out.
Small ticket item, but I bought a Stant gas cap and a Delco one within a month or so's time from Amazon. Exact same caps. Delco one just costs more. And I've seen my share of "madi in taiwan" stampings on Declo parts as well.
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1968 C-10 Suburban - Original 396/TH400 2002 Transam WS6 - M6 - Black/Black - Evil Garage Queen 2000 Silverado - DD - Small lift+Body lift+35" Duratracs+4.88's + Eaton TruTrac - Monster Truck 2010 Cadillac CTS Wagon Sport - Wife's DD and the only classy car we have. |
08-11-2016, 09:03 PM | #15 | ||
"I ain't nobody, dork."
Join Date: Sep 2007
Location: Whidbey Island, Washington
Posts: 8,947
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Re: Rock Auto WARNING
I've ordered a lot from Rock Auto without issue.
But I now use their online catalog mainly for part numbers and then either go to my local parts store, or go to Summit Racing and usually have more than enough to get the free shipping from them. Rock Auto's shipping is horrendous for multiple packages. Gary
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'cuz chicks dig scars... My 1972 GMC 1500 Super Custom (Creeping Death) "long term" build thread. The Rebuild of Creeping Death after the wreck Quote:
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08-11-2016, 09:25 PM | #16 |
I know the pieces fit
Join Date: Nov 2007
Location: MONTGOMERY, AL
Posts: 5,523
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Re: Rock Auto WARNING
I received this reply today, no big surprise. I'll only buy their parts over the counter now, to make sure it's their parts in the box first.
Dear John: Thank you for visiting the ACDelco website. Please be advised that ACDelco is committed to providing the quality products that people have come to know and trust. Yes, some of our parts are made overseas, but the manufacturers have strict engineering specifications and guidelines that they must follow in order for the parts to pass the ACDelco standard of quality. If you can provide specific part names or catalog part numbers, we will be happy to assist you in finding where the parts are manufactured. For future inquiries, you can also contact our experts at the ACDelco support center by dialing 1-800-ACDELCO (223-3526). We appreciate your business. Regards, ACDelco Internet Response Team Like I said earlier, I don't consider this a Rock Auto problem. I kinda figured it was probably something AC Delco was doing and contacted them just to see if I could verify that. I'll still buy their parts if they're branded with their name. Just a sign of the times... |
08-11-2016, 10:54 PM | #17 |
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Join Date: Jul 2016
Location: Sutherlin, Oregon
Posts: 162
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Re: Rock Auto WARNING
Raybesto has done the same thing.
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08-12-2016, 11:46 AM | #18 |
Its a Truck Thing......
Join Date: Dec 2004
Location: Sierra Vista, Arizona
Posts: 3,159
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Re: Rock Auto WARNING
Got this from the GM Global Brand Protection Team
"Thank you for the email. Could you please provide images of the part and its packaging. Please be sure to capture all markings and stampings on the part. If you have the invoice available, please provide this as well." Lets see how this goes. Smitty
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71 C10 283/3SPD Full Resto 71 GMC 1500 Sierra Grande http://67-72chevytrucks.com/vboard/s...d.php?t=518599 70 C10 Suburban Former military GSA truck. 72 Chevy Blazer 4X4, Sloppy Jo, Mountain Climber. Wife says no more trucks. http://67-72chevytrucks.com/vboard/s...d.php?t=707378 72 GMC 1 Ton Motor Home, wife said no more trucks until she saw this one. Gen 3 6.0/4L80E 4.10 http://67-72chevytrucks.com/vboard/s...d.php?t=761110 68 GMC Suburban was 3/4 ton, now 1/2.Wife shook her head 71 C30 Wrecker 71 C20 Scott-Bilt As weird as it gets..BB Cheyenne AC Truck 68 GMC Long Stepside. They keep following me home 71 C20 Longhorn/Ole Yellor 69 C30 Former Motor Home, Flat Bed time |
08-13-2016, 05:20 PM | #19 |
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Re: Rock Auto WARNING
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08-14-2016, 10:04 AM | #20 | |
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Join Date: Feb 2016
Location: Westchester, NY
Posts: 602
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Re: Rock Auto WARNING
Quote:
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1968 C-10 Suburban - Original 396/TH400 2002 Transam WS6 - M6 - Black/Black - Evil Garage Queen 2000 Silverado - DD - Small lift+Body lift+35" Duratracs+4.88's + Eaton TruTrac - Monster Truck 2010 Cadillac CTS Wagon Sport - Wife's DD and the only classy car we have. |
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08-14-2016, 10:11 AM | #21 |
Registered User
Join Date: Jul 2016
Location: Sutherlin, Oregon
Posts: 162
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Re: Rock Auto WARNING
I stopped by my local dealer just last week and was told his parts list, computerized of course, didn't go back that far, it stop at 1990. For me, if the Samsongs start to fail, I'll go steel braided hose.
Bob |
08-14-2016, 01:57 PM | #22 |
I know the pieces fit
Join Date: Nov 2007
Location: MONTGOMERY, AL
Posts: 5,523
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Re: Rock Auto WARNING
Yes it does and thanks for bumping that post and link.
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08-13-2016, 06:18 PM | #23 |
Account Suspended
Join Date: Jun 2011
Location: Des Moines, IA.
Posts: 4,143
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Re: Rock Auto WARNING
That's why I search for NOS aftermarket stuff too.....like anything before 1998 is a pretty safe bet it's neither China nor Taiwan. Window switches is a good example here....HELP section sells Taiwan switches for LH for about $16-18....the GM "AC Delco" ones are nearly 3X that and are also from Taiwan....hmmm.....
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08-16-2016, 12:43 PM | #24 |
Account Suspended
Join Date: Jun 2011
Location: Des Moines, IA.
Posts: 4,143
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Re: Rock Auto WARNING
And it's no coincidence they give out receipts on thermal paper too.
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08-23-2016, 10:50 AM | #25 |
Its a Truck Thing......
Join Date: Dec 2004
Location: Sierra Vista, Arizona
Posts: 3,159
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Re: Rock Auto WARNING
So yes,
My BAW Chinese part in a AC Delco box is genuine.......Nice, response below from GM fraud department. I sent them pics of the part. So, I don't blame RockAuto on this at all..... "Thank you for your patience. Our product specialists have reviewed the information you provided. Based on the images of the part and packaging you shared with us, all the information suggests the part is genuine. Thank you, and best regards".
__________________
71 C10 283/3SPD Full Resto 71 GMC 1500 Sierra Grande http://67-72chevytrucks.com/vboard/s...d.php?t=518599 70 C10 Suburban Former military GSA truck. 72 Chevy Blazer 4X4, Sloppy Jo, Mountain Climber. Wife says no more trucks. http://67-72chevytrucks.com/vboard/s...d.php?t=707378 72 GMC 1 Ton Motor Home, wife said no more trucks until she saw this one. Gen 3 6.0/4L80E 4.10 http://67-72chevytrucks.com/vboard/s...d.php?t=761110 68 GMC Suburban was 3/4 ton, now 1/2.Wife shook her head 71 C30 Wrecker 71 C20 Scott-Bilt As weird as it gets..BB Cheyenne AC Truck 68 GMC Long Stepside. They keep following me home 71 C20 Longhorn/Ole Yellor 69 C30 Former Motor Home, Flat Bed time |
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