O'Reilly Auto Parts Question

[74 stepside]

I buy from Orielly all the time. Store I go to, every one knows me by name, always has what I need. And on the few occasions they didnt, they got the parts the next day. As for quality, I think most autoparts stores are about the same. I just cant stand going into some stores where the employees are dumb as a rock. They might as well just serve icecream.

[Car'n'Guitars]

Originally Posted by 74 stepside

I buy from Orielly all the time. Store I go to, every one knows me by name, always has what I need. And on the few occasions they didnt, they got the parts the next day. As for quality, I think most autoparts stores are about the same. I just cant stand going into some stores where the employees are dumb as a rock. They might as well just serve icecream.

Originally Posted by Mr. 250r

i only go to o reillys

Yep I'll be going there, would anyone work there as their first job? Or do you think it would be a good place to work at as a first job?

[72lb4x4]

They're as good or bad as any other parts chain.

If you walk in the store, you roll the dice with the person you talk to. That is, the skill of the salesperson is key. Use the internet store and its personal preference if you like them or autozone, or whatever else is local.

Many parts come from the same place such as cardone.

[Car'n'Guitars]

Originally Posted by 72lb4x4

They're as good or bad as any other parts chain.

If you walk in the store, you roll the dice with the person you talk to. That is, the skill of the salesperson is key. Use the internet store and its personal preference if you like them or autozone, or whatever else is local.

Many parts come from the same place such as cardone.

Well my neighbor works there and the guy is car smart. He knows what he is talking about and doing. I was talking to him yesterday and he was showing me his cars and projects, he has some nice cars hes got a Porsche and a Mercedes, and I feel comfortable with him on parts so I think I will be fine there on the stores employees and there knowledge.

[72lb4x4]

Right, so you agree with me.
If you walk in and don't talk to your friend, you roll the dice.

[DanSan c 10]

I have luck with Oreilly and in the same parking is Autozone close to the house fair price good counter people.
So I use who has the part,

[Car'n'Guitars]

Originally Posted by 72lb4x4

Right, so you agree with me.
If you walk in and don't talk to your friend, you roll the dice.

Originally Posted by DanSan c 10

I have luck with Oreilly and in the same parking is Autozone close to the house fair price good counter people.
So I use who has the part,

72lb4x4 I agree with 100% unless you get used to going to the place and know they are knowledgeable people there. But your right the first time you go to a "new place" so to say you are rolling the dice. Hope I didn't sound like I was arguing with you, if you thought I was my bad.
DanSan thanks for the input it all helps.

[wilkin250r]

I've found a lot of stores carrying the same brands, so quality isn't usually an issue. I've found significant differences in service.

I've got two NAPA stores I frequent, both are knowledgeable, and generally more expensive than O' Reilly. But for me, knowledge generally isn't a problem, I know exactly what I want, and O' Reilly has better prices. On the rare occasion I DO have a question, I often cannot get an answer at my local O' Reilly stores, and I get similar experiences at two other O' Reilly stores nearby, they seem to keep prices low by hiring lesser-quality help.

If I know what I want, which is usually the case, I go to O'Reilly. If I'm not 100% certain and I need questions answered, I generally go somewhere else.

[juiceman650]

In my area I prefer to go to NAPA because they always have the right part for whichever truck I'm working on, whether its my 75 C10, my moms Yukon, or my dads Silverado. Their staff is very knowledgable so i know theyll help me out. As for the O'reilly's in my area...their staff is usually on the lower end of the knowledge scale. However, I do go to them every now and then.
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[72freak]

I have used them for years. I have stopped buying any electronic items and all hydraulic parts from them. For the past 4 or so years every part I bought for steering, brakes or electronic either was bad or went out pre maturely

Mastery cylinders, steering boxes and pumps, and anything electronic have been bad luck for me.

[crazeetxn]

Man, I wish our O'reilly was as high speed as ya'll's. When we first moved here about 5 yrs ago, I went in there to get a part...

Had no idea what I was looking for and didn't even bother looking in the computer. Not to mention, they acted like I was interupting their chit chat session. One guy was actually over there smoking. Only been back once because Auto Zone and Napa did have what I was looking for recently.

[i8tokyo]

I've dealt with O'Reillys for quite a long time. It's a roll of the dice as to what you get at any chain store. Keep your receipt, as most of their parts carry a lifetime warranty. About 75% of their staff have no automotive experience at all and wouldn't be able to help you diagnose being out of gas. But there are those counter guys there who are a wealth of knowledge. There is a running joke where i work about O'Reillys calling in for performance parts. Just logoff the phone because this is going to be a long call. An example was where an employee ordered a 3500 stall convertor for his Camaro. Installed it, defective, sent it back, got another one, sent it back defective, installed another and that's when I got invovled. I asked him what the issue was with it. He said, "The car sounds like it's going to blow up before it will even move!" I asked him the specs of his enigne/car, all stock. :-\ Really? Seriously??? Then I spend the next 20 mins explaining Automotive 101. But like I said, it's a crap shoot at any chain store.

[Car'n'Guitars]

Originally Posted by i8tokyo

I've dealt with O'Reillys for quite a long time. It's a roll of the dice as to what you get at any chain store. Keep your receipt, as most of their parts carry a lifetime warranty. About 75% of their staff have no automotive experience at all and wouldn't be able to help you diagnose being out of gas. But there are those counter guys there who are a wealth of knowledge. There is a running joke where i work about O'Reillys calling in for performance parts. Just logoff the phone because this is going to be a long call. An example was where an employee ordered a 3500 stall convertor for his Camaro. Installed it, defective, sent it back, got another one, sent it back defective, installed another and that's when I got invovled. I asked him what the issue was with it. He said, "The car sounds like it's going to blow up before it will even move!" I asked him the specs of his enigne/car, all stock. :-\ Really? Seriously??? Then I spend the next 20 mins explaining Automotive 101. But like I said, it's a crap shoot at any chain store.

Trust me with my family luck I keep all of my receipts for just about everything. When I go there I generally know what I'm looking for and how it should work. And on these trucks if I don't the part or how it works I just about always ask about on here first and learn about it, then go buy the part.

[63chevyll]

Has a lot to.do with the person behind the counter. Pretty much any store can get what you need for a chevy truck of we are talking about aftermarket parts
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[Car'n'Guitars]

Originally Posted by 63chevyll

Has a lot to.do with the person behind the counter. Pretty much any store can get what you need for a chevy truck of we are talking about aftermarket parts
Posted via Mobile Device

I'm more worried about if there customer care is good or if need to take a part back they won't give me some BS run around about how they can't accept the return or they're not liable, or won't give me the cash back on the return.

[yousesteers]

Originally Posted by Car'n'Guitars

I'm more worried about if there customer care is good or if need to take a part back they won't give me some BS run around about how they can't accept the return or they're not liable, or won't give me the cash back on the return.

That is a store by store thing unless someone is shopping in the exact store you are going to they will not know that answer. My BIL works in Columbia, MO they have several O'reillys that we have both frequented out of convience, he lives north of Columbia about 20 miles and that town also has an Oreilly's. It is much easier to get what you want and return it at the store 20 miles north the counter staff is more knowledgeable and are not a bunch of college kids. I was told in Columbia store that I ould not get something and Chevrolet never made it but go to the store north of town on my way home and the guy never look it up just pull it off the shelf. As for returns it is just like anything depends on who you talk to.

[Car'n'Guitars]

Originally Posted by yousesteers

That is a store by store thing unless someone is shopping in the exact store you are going to they will not know that answer. My BIL works in Columbia, MO they have several O'reillys that we have both frequented out of convience, he lives north of Columbia about 20 miles and that town also has an Oreilly's. It is much easier to get what you want and return it at the store 20 miles north the counter staff is more knowledgeable and are not a bunch of college kids. I was told in Columbia store that I ould not get something and Chevrolet never made it but go to the store north of town on my way home and the guy never look it up just pull it off the shelf. As for returns it is just like anything depends on who you talk to.

Yeah I guess you are right there.

[Squareforceone]

I like them, i can't really say how they are for parts for our trucks because well it's a classic chevy pick up i haven't had to buy anything other than filters and plugs etc. But what i can say is my dad has been taking me there since i was a little kid for all sorts of different parts. We always had multiple vehicles and they were all usually 10 years old or older. Our local store tends to hire older guys who know what they are talking about so i like going there.
-Roy

[Car'n'Guitars]

Originally Posted by Squareforceone

I like them, i can't really say how they are for parts for our trucks because well it's a classic chevy pick up i haven't had to buy anything other than filters and plugs etc. But what i can say is my dad has been taking me there since i was a little kid for all sorts of different parts. We always had multiple vehicles and they were all usually 10 years old or older. Our local store tends to hire older guys who know what they are talking about so i like going there.
-Roy

Okay sounds good, thanks for the input.

[vegas80step]

here in Vegas, they over all seems to have better people working there than the other chain stores...

[Car'n'Guitars]

Originally Posted by vegas80step

here in Vegas, they over all seems to have better people working there than the other chain stores...

Out here everyone mostly knows what they're talking about at auto part stores too.

[74 stepside]

Like most of us have said, it does make a difference how the employees are at a autoparts store. I dont have patience for morons behind the counter. If you work there at least know the basics or learn. Like asking for a fan belt for a 350, and they ask if its 4 wheel drive. Last I checked, fan belts dont connect to the axles.

[Car'n'Guitars]

Originally Posted by 74 stepside

Like most of us have said, it does make a difference how the employees are at a autoparts store. I dont have patience for morons behind the counter. If you work there at least know the basics or learn. Like asking for a fan belt for a 350, and they ask if its 4 wheel drive. Last I checked, fan belts dont connect to the axles.

Yeah exactly, I already know the basics but I want to learn more in depth stuff about auto mechanics, such as diagnosing problems and how to go about fixing them.

[mrhino]

I think that Oreilly's is a little more knowledgeable than the guys at advance and way more than "Dumbasszone". thats still not saying a whole lot. at least Oreilly's has books, They still struggle to find stuff but I can take the book and find it myself if all else fails. I once gave a lesson to the boys down there on how to find conversion u-joints. none of them had even heard of them let alone find it. Personally I cant stand to go into any "zone" especially that one on cass. and four out of five times Im leaving advance pissed off. from there stupidity. here lately Iv been buying my parts online (Advance). it seams the prices are a little cheaper plus you can find all kinds of discount codes. You can have it shipped to the house or pick up at the store. either way i dont have to have them look anything up. and so far, no wrong parts.

I was a parts guy for almost 20 years. I started during junior year in high school. I worked part time. I think it would be a great place for a young gear-head to get some experience. my advise would be to: shut up and listen to what people tell you, and dont be a smart-ass know it all. like most of those I have to deal with. You do those two things, and you'll be just fine.

I did stop and talk to the guy who has that bed. Turns out he needs it for a resto job he has going.

[Car'n'Guitars]

Originally Posted by mrhino

I think that Oreilly's is a little more knowledgeable than the guys at advance and way more than "Dumbasszone". thats still not saying a whole lot. at least Oreilly's has books, They still struggle to find stuff but I can take the book and find it myself if all else fails. I once gave a lesson to the boys down there on how to find conversion u-joints. none of them had even heard of them let alone find it. Personally I cant stand to go into any "zone" especially that one on cass.

I was a parts guy for almost 20 years. I started during junior year in high school. I worked part time. I think it would be a great place for a young gear-head to get some experience. my advise would be to: shut up and listen to what people tell you, and dont be a smart-ass know it all. like most of those I have to deal with. You do those two things, and you'll be just fine.

I did stop and talk to the guy who has that bed. Turns out he needs it for a resto job he has going.

Yeah that's how I always am I'd rather get the advice and learn then piss people off and not get the chance to learn and make money. Sorry to hear about the bed I'll keep my out for one I also might have the chance to buy a bed for about $100.