Boss 338 Wheels **GROUP BUY**

[brossow]

Just got back from my second trip to the tire shop. Dropped the rims and tires off to be mounted/balanced. No sooner had I gotten home than they called me to come back. On one of the 20x10s there's a significant spot of missing chrome on the back that I had overlooked. It never ends....

On the plus side, since I last posted above I received another email from Boss, this time apologizing for the fiasco. Still trying to decide how to handle what's been posted here (remove it because they apologized? leave it as a warning to others?) but it gave me a good opportunity to reply in a calmer tone about the problem with the 20x10 and look for a solution there. Sigh.

[Sublvr72]

Hey Brent, can you shoot me an email? sales@hid-solutions.com

thanks

[brossow]

Originally Posted by Sublvr72

Hey Brent, can you shoot me an email? sales@hid-solutions.com

thanks

You gots mail. On my way out to dinner with the family but will check for a reply when I get home.

[brossow]

Real quick post 'cause I have to get out the door for movie night with the kids.

[mrh33916]

Too bad there's not a generic center cap for these wheels because I sure don't want to promote thier product after what I've seen in this thread.

I too had a minor imperfection on one of my wheels but I can live with it to put this deal behind me.

Here's mine mounted up.

The tires are Hankook RH07's

255-45-20, 295-45-20

I know it needs to be lower, Hopefully it will come down to where I want it as it gets put back together.

[SCOTI]

Originally Posted by mrh33916

Too bad there's not a generic center cap for these wheels because I sure don't want to promote thier product after what I've seen in this thread.

I too had a minor imperfection on one of my wheels but I can live with it to put this deal behind me.

Here's mine mounted up.

Promote their product in a way that helps those most impacted..... Advertise the issues you faced @ every car show or event you attend. Let other possible consumers know the issues faced.

[brossow]

Okay, I've been struggling with what to do over the whole email brouhaha with AEWC. I'm going to leave the old posts, but below is what I received from them Friday afternoon. It doesn't excuse their past responses to me, but for me at least it went a long way toward mending some fences and hopefully they learned something from this experience and it will help improve their business.

Unlike my previous posts, which were copied/pasted verbatim, I'm redacting a bit of info that's mostly irrelevant and shouldn't be shared publicly. That aside, in the interest of reporting the full story, here goes:

Truce. The White flag is up.

I took this to far with you due to the frustration on my end with the employees I have that got involved in this issue. I read some of the emails and stand corrected.

HID solutions is the company you purchased these wheels from. They are the company that you paid and that told you the wheels were or would be available.

[...]

The wheels at this time of HID's order were not available. It would have been wise for us on this end to check with production and get a near firm date for you and most issues may have never gotten this far.

Marcus is an orderdesk person that has no way of communicating with the proper departments and getting you the correct information needed to handle theses types of issues. This was my frustration. The part to this day has still not come through production. The wheels Marcus found you had to be those that were returned due to a lost sale from one of our customers or something like that.

While I do not ask for you to let bye gones be bye gones as your pretty pissed I would just like to end this whole issue with you at the least being happy with the quality of the parts you purchased.

At the end of the day we are very proud to be the last American wheel manufacture and we take pride in our product. The allocation date on the parts coming through is 09/10/2010. if you are not happy with the parts you have at this time let me know and i will make every effort to correct the problem.

I get a little Pig headed some times but Im not a bad guy.

Let me know if there is anything I can do and I will do my best.

My sincere apologies

Xxxxxxx

Shortly thereafter, I discovered the issue with the 20x10 I mentioned previously and emailed them again. This was their response:

Brent , this is the part 33862050 that is not available till about the 10th. If you would like you may run the wheel and i will still except the part back when the new one comes in. we do not like the part to be mounted if an issue so the store was right to tell you this. in this case i will take back a mounted part. i will not be able to pickup the mount and remount fee but again i will get you a new wheel. let me know.

I have also CC'ed [...] in the allocations dept so that he understands what to do to get you this part when it comes through

If you ignore the previous issues, you can't ask for better service than this. (I declined the offer to mount the tire temporarily on the defective rim and will just wait for a good one to be delivered.) Obviously you have to look at the situation as a whole, but if they learned from their mistakes (which I believe they have) and don't do this to future customers, I think it's safe to say AEWC can now be trusted. Kudos to them for finally seeing the light.

Brent

[lolife99]

Does he ever address the fact that they aren't a direct bolt on to any Chevy/GMC 2wd 71-87 5-lug truck rotor?

[brossow]

Originally Posted by lolife99

Does he ever address the fact that they aren't a direct bolt on to any Chevy/GMC 2wd 71-87 5-lug truck rotor?

No, but I didn't ask him to, nor did they ever claim that they were a direct bolt-on for those older trucks, at least not to the best of my knowledge. The wheels were designed for '88-up, even in rev -3, AFAIK.

FWIW, your claim of "any" isn't quite accurate. It's my understanding that they'll bolt up just fine to a light-duty rotor.

[lolife99]

Originally Posted by brossow

FWIW, your claim of "any" isn't quite accurate. It's my understanding that they'll bolt up just fine to a light-duty rotor.

You are correct.

[k5hart]

I would say they still have a lot of work to do with the order desk personel and distributors. Corporate doesn't seem to have a handle on what's going on out there. I still would have to say I'm not impressed and I got my wheels with a lot less trouble than a lot of you. I only had to send one back due to being the wrong bolt pattern.

[brossow]

Originally Posted by k5hart

I would say they still have a lot of work to do with the order desk personel and distributors. Corporate doesn't seem to have a handle on what's going on out there.

I don't think AEWC corporate would disagree with you. As I read it, that's one of their frustrations in this matter. I also think they learned from this experience and will (I hope, for their sake) apply it to how they do business in the future. Based on something in the section I left out, I know for a fact they're already putting some of it into practice.

[brossow]

...

[Liz]

Please contact me with issues as that.. He has emailed both Josh and myself at this point.

[Steelie73]

Hopefully someone can help me out with getting my rims. Personally I would just like to get my money back from Colin and be done with this deal. I paid my $1,200 for 20" chromes to HID Solutions back in Marck, 2010 under the first deadline. Unfortunatley I am from Canada so these rims could not be drop shipped. Colin said he would personally get all four rims and ship them directly to me. Now I haven't seen a rim or I am not able to track him down from the forums, by email or phone to get my money reinbursed. I have been honest and payed my money qucickly. I really am getting the feeling that I have been hosed for my money. Hopefully one of the moderators or some of the guys that have helped to arrange this deal can help me out to get my money back. This may not be the spot for this reponse but I have tried everything else to contact Colin.

Thank You, Derek

[brossow]

Originally Posted by Steelie73

Hopefully someone can help me out with getting my rims. Personally I would just like to get my money back from Colin and be done with this deal. I paid my $1,200 for 20" chromes to HID Solutions back in Marck, 2010 under the first deadline.

Derek, check your PMs. I can't do anything more than give you the info I sent privately, but hopefully it will help.

Did you pay with a credit card? If you haven't already done so, you should contact them to dispute the charge.

[Liz]

I asked in my PM to sublvr72 whom was owed what, etc. To which I had not received a reply.

who has not gotten what they paid for, besides Derek?

[brossow]

Originally Posted by Liz

I asked in my PM to sublvr72 whom was owed what, etc. To which I had not received a reply.

who has not gotten what they paid for, besides Derek?

I'm waiting for a replacement on a defective 20x10 rim, but that's really between me and Boss at this point.

To the best of my knowledge, Jugernot is still waiting for a pair of rims. Dunno who else.

Brent

[tcb-1]

how long does this debacle continue??

[brossow]

Originally Posted by tcb-1

how long does this debacle continue??

Five months and counting. I don't expect any significant progress until the next batch of 20s are out around September 10.

[Liz]

I really need you guys to keep it to who is owed what, and updates, and leave the chit chat out at the moment. Not to be an ass.. but this cluster is hard enough to figure out right now. And was all advertised, bought and dealt with, from someone whom was not even a site vendor, nor had any right to sell quantities on this site.

I would like to try and help whomever needs it.. but we need to know whom has not gotten what they have paid for

[brossow]

Originally Posted by Liz

And was all advertised, bought and dealt with, from someone whom was not even a site vendor, nor had any right to sell quantities on this site.

Liz, to be completely fair and with the utmost respect, Colin was acting as a middleman, getting us the rims at cost. He really wasn't acting as a "vendor" in a way to make any profit other than the rounding-up I suggested to make the dollar amounts more manageable. Yes, he took money and delivered (or was supposed to deliver) product, but not with a profit motive as most of us would classify a vendor as far as this site is concerned. There are a lot of issue with the way things were handled that Colin needs to be held accountable for, but this shouldn't be one of those, IMHO.

Brent

[jugernot]

Originally Posted by Liz

I really need you guys to keep it to who is owed what, and updates, and leave the chit chat out at the moment. Not to be an ass.. but this cluster is hard enough to figure out right now. And was all advertised, bought and dealt with, from someone whom was not even a site vendor, nor had any right to sell quantities on this site.

I would like to try and help whomever needs it.. but we need to know whom has not gotten what they have paid for

Liz, I paid for 4 wheels. two 20x10 chrome (received) and two 20x8.5 (not yet received). My order was made and paid for in the first round. I'm holding out for and hoping that the wheels will arrive, before I attempt the nightmare of getting a refund. Any help would be great. Thank you

[Steelie73]

Liz, I also paid for 4 rims. I have not received any of the rims yet. The rims were two (20X10) chrome and two (20X8.5) chrome. I paid for my order in the first round. I am also hoping that I will recieive shipment of the four chrome rims when the news are made in a week. Any help would also be great. Thank you.

[jugernot]

Well, On wednesday I sent an email to bossmotorsports@earthlink.net, the national sales manager, and asked if he could let when I could expect my wheels.

Guess what. NO REPLY.....................YET...............

I did not get a chance to call Marcus at 800 242 4364, but will do that on Monday.

UPDATE... today, Saturday, I gave the above number a call and spoke to Eric, who told me that Marcus no longer works there. I asked about my wheels and he said it looks like they are coming off of production and will be boxed up soon. He further stated that he would give me a follow up call on Monday.