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#1 |
Registered User
Join Date: Jun 2014
Location: Littleton
Posts: 41
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Month after placing my order with Brother's now; Missing parts, wrong parts, stopped communication, local phone number busy, 1-800 number deactivated.
Are these guys just that poor at managing their business, or maybe making another video..possibly about how to ignore customer, lie about in-stock product, and generally be irritating?? Has anyone spoken with brother this week? Got through last week...after waiting over an hour on hold, through 29 callers ahead of me......which are apparently getting no lubrication for their sodomy either. ![]() I mean it's just money and time right...which apparently they have plenty of both already, considering their lack of willingness to actually fulfill their side of a retail transaction and SHIP THE PRODUCT...CORRECTLY, IF AT ALL!!!!
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Bye bye GenI 350...hello 325 GenIII with a snail!! ![]() |
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#2 |
Registered User
Join Date: Feb 2016
Location: Trenton,Ontario & South Carolina
Posts: 755
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Re: Brother's wtf?
Did anybody listen to me in my posts? DO NOT BUY from brothers,they will rip you off.
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#3 |
Special Order
![]() ![]() Join Date: Nov 2004
Location: Mt Airy, MD
Posts: 85,859
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Re: Brother's wtf?
Which ones?
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"BUILDING A BETTER WAY TO SERVE THE USA"......67/72......"The New Breed" GMC '67 C1500 Wideside Super Custom SWB: 327/M22/3.42 posi.........."The '67" (project) GMC '72 K2500 Wideside Sierra Custom Camper: 350/TH350/4.10 Power-Lok..."The '72" (rolling) Tim "Don't call me a redneck. I'm a rough cut country gentleman" R.I.P. ~ East Side Low Life ~ El Jay ~ 72BLUZ ~ Fasteddie69 ~ Ron586 ~ 67ChevyRedneck ~ Grumpy Old Man ~ |
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#4 |
Senior Member
![]() Join Date: Mar 2003
Location: Colfax-California
Posts: 8,522
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Re: Brother's wtf?
Was actually in their showroom a few years back when I happened to be in So. Cal for a few weeks, so I stopped in to purchase some parts directly....even that was a hassle. I got my parts, but I swore that chances were I'd look somewhere else next time.
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#5 |
Registered User
Join Date: Oct 2016
Location: Dallas Texas
Posts: 3,081
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Re: Brother's wtf?
.
Thanks for the heads up!! -klb
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67 C10 fleet fuel injected '70 402, 700r4, 3.73 posi 07 335 sport turbo 6sp 94 Trans Am GT LT1 6sp posi -- sold after 22yrs 99 540 sport V8 6sp -- sold 73 240z L24 4sp -- given to friend 68 C10 step 350/350 3.73 open -- sold |
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#6 |
Registered User
Join Date: Jul 2019
Location: Beebe, AR
Posts: 2,458
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Re: Brother's wtf?
I guess I got lucky. Just got my second order from brothers in about 6 weeks. Their communication is not good but I did get what I ordered. It just took 2-3 weeks for stuff that would have been 1-2 under normal conditions.
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1967 C10 1980 Jeep CJ5 2020 Toyota 4Runner 2024 Toyota Tundra |
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#7 |
Registered User
![]() Join Date: Jul 2015
Location: South Orange County CA
Posts: 1,263
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Re: Brother's wtf?
Damnit. I just recently ordered some mirrors from them.
Oh well, all I can do is wait. Hoping they eventually come through with my order. |
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#8 |
Who Changed This?
![]() Join Date: Jan 2013
Location: Simi Valley, CA
Posts: 10,388
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Re: Brother's wtf?
If they can't be bothered to give good service when you're standing in front of them, they're not getting my business. That's good to know. I want to replace the holy headliner in my truck, and a couple other things.
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~Steven '70 Chevy 3/4T Longhorn CST 402/400/3.56 Custom Camper Simi Valley, CA |
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#9 |
Registered User
![]() Join Date: Jul 2015
Location: South Orange County CA
Posts: 1,263
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Re: Brother's wtf?
Emailed them yesterday, today they replied my order shipped. Next time, I’ll go to their store in Corona or just go the The Truck Shop in Orange.
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#10 |
Senior Member
![]() Join Date: Sep 2005
Location: Lewisville, Nc
Posts: 10,234
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Re: Brother's wtf?
I tried to order from them once and items where on sale and listed as in stock after 2 weeks of nothing I called them half the items where back ordered and not expected to be back in for weeks so I canceled the order I had no emails nothing explaining the back order.
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David fuller Ase Certified Mechanic Click here to help support our board!! 1971 Chevy c-10 under going a 4.8l LSx swap Build Thread http://67-72chevytrucks.com/vboard/s...d.php?t=421305 2007 Honda Accord my daily 145kmiles 2002 Honda Accord 4 door With 330k(sisters car) 2005 toyota Avalon 228k( brothers car) 2002 Sububran 5.3 245k 2000 Tahoe 5.3l 378 General manager for Marco's Carwash & lube |
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#11 |
Registered User
Join Date: Jun 2014
Location: Littleton
Posts: 41
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Finally got an email back....and then Mark did call me later in the evening as I said he could.
Lot's of apologies and even kept his cool when I tore apart his leaders and their reputation...of which they have very little it seems. Some stuff still back ordered, some on the way.....still annoyed that it was "all in stock" on the email I received the day after I made the purchase. Better than nothing, but I paid for a lot more than waiting a month and a half to get my truck back on the road. Teach your kids to take the time....it is shorter in the long run than BS'ing it. ![]()
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Bye bye GenI 350...hello 325 GenIII with a snail!! ![]() |
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#12 |
Registered User
Join Date: Jun 2014
Location: Littleton
Posts: 41
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Re: Brother's wtf?
And all the really did was make a label...supposed to be here Saturday by 9pm, now it just bumped to Tuesday. These people are worse than dumb, they're liars and cheats.
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#13 |
Registered User
Join Date: May 2016
Location: Willow, Alaska
Posts: 877
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Re: Brother's wtf?
I tried buying a 2 piece fan shroud and the hardware from them a few weeks back. Shipping costs were reasonable, so I placed the order. A week goes by, no confirmation. Out of the blue, I get a call from a lady who says they have to audit every order to Alaska...and now my shipping costs are over $100! I asked her to just ship it through the Post Office, and you could tell by her tone that they didn't even want to try. She just spouted off that it would be the same price. I told her that if they were that rude and unwilling to work with me, that they can just forget the order and refund my money.
That evening, I ordered the same parts from LMC who promptly shipped the following morning and was able to do it for $30! Take note Brother's, that's how you operate a business. I will not be wasting my time with them again. |
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#14 |
Registered User
Join Date: Feb 2016
Location: Trenton,Ontario & South Carolina
Posts: 755
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Re: Brother's wtf?
There was my point!
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#15 |
Proprietor of Dale's Corner
![]() Join Date: Nov 2012
Location: Vacaville , CA
Posts: 16,095
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Re: Brother's wtf?
Im disappointed that "Brother's" hasn't responded to this thread.
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"Some Days Chickens And Some Days Feathers" Dale XNGH ECV Sam Brannan 1004 R.I.P. 67ChevyRedneck R.I.P. Grumpy Old Man Last edited by Ol Blue K20; 05-30-2020 at 11:38 AM. |
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#16 |
20' Daredevil (Ret)
![]() Join Date: May 2003
Location: Jefferson State
Posts: 13,623
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Re: Brother's wtf?
I've been thinking the same thing, Dale. Seems like they'd have something to say -- explanations, apologies, whatever -- to calm the waters & try to retain customers if possible.
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- Mike - 1972 K20 LWB 350/350/205 RIP El Jay |
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#17 |
Proprietor of Dale's Corner
![]() Join Date: Nov 2012
Location: Vacaville , CA
Posts: 16,095
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Re: Brother's wtf?
I know I wasn't happy with how my last order was handled. In stock and then back ordered after they received payment. No communication from them and it feels like you have to pry info out of them. I think they need to rethink their business model.
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"Some Days Chickens And Some Days Feathers" Dale XNGH ECV Sam Brannan 1004 R.I.P. 67ChevyRedneck R.I.P. Grumpy Old Man |
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#18 |
Registered User
Join Date: Oct 2019
Location: Abbotsford, BC
Posts: 64
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Haven't had the 'pleasure' myself. I do like their instructional videos though
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#19 |
Registered User
Join Date: Jun 2014
Location: Littleton
Posts: 41
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#20 |
Registered User
Join Date: Jun 2014
Location: Littleton
Posts: 41
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Re: Brother's wtf?
I'm.positive that's why people still order from the, for me it was. Appreciate sthe videos so patronized the business. Low and behold...nearing 6 weeks out and they still owe me ****.
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Tags |
brother's, jokes, parts, terrible customer service, vendor |
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