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#1 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Classic Performance Products complaints ?
Okay I have been having an issue with classic performance products I have installed a frame mounted master cylinder assembly and the proportioning valve gushes fluid from the metering valve end and the rear brake line end when I tried to bleed the system! I have spoken with two separate reps in their tech department and they are still wanting me to install a kit to repair their defective part!!The real kicker is that the kit is for the metering portion which has nothing to do with the rear also leaking. Has anyone else had problems with these people....
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#2 |
Registered User
Join Date: Oct 2009
Location: Broken Arrow, OK
Posts: 1,226
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Re: Classic Performance Products complaints ?
Only you, me, and anyone else who buys from them. Check out this part of the board for reporting bad vendors...CPP comes up again and again. We live and learn.
http://67-72chevytrucks.com/vboard/f...ysprune=&f=122
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56 GMC BUILD THREAD: http://67-72chevytrucks.com/vboard/s...d.php?t=368649 69 long bed Chevy turned 67 gmc jimmy roadster: https://67-72chevytrucks.com/vboard/...d.php?t=851167 |
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#3 |
1965 Chevy C10, 2005 4.8L/4l60
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Location: DFW Texas
Posts: 8,543
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Re: Classic Performance Products complaints ?
CCPJEFF has helped several guys with CPP issues, give him a PM and hopefully he can help you. realize he is only one man and low on the food chain, but he will at least try for you.
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Clyde65 Rebuild of Clyde http://67-72chevytrucks.com/vboard/s...84#post8338184 69 Aristocrat Lo Liner build http://67-72chevytrucks.com/vboard/s...84#post7561684 ![]() ![]() ![]() support our troops! |
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#4 | |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
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#5 | |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
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#6 | |
Registered User
Join Date: Oct 2009
Location: Broken Arrow, OK
Posts: 1,226
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Re: Classic Performance Products complaints ?
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56 GMC BUILD THREAD: http://67-72chevytrucks.com/vboard/s...d.php?t=368649 69 long bed Chevy turned 67 gmc jimmy roadster: https://67-72chevytrucks.com/vboard/...d.php?t=851167 |
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#7 |
Registered User
Join Date: Nov 2008
Location: Italy
Posts: 1,278
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Re: Classic Performance Products complaints ?
I have several CPP parts on my truck and have had no problems. I will certainly continue to buy their products. My only complaint is with their website. They could learn a lot from Summit Racing's website.
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'68 C-10 SWB 383 Stroker (Sold 3/2/2013) '87 R2500 LWB 454 TBI converted to Carb ![]() |
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#8 | |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
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#9 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
Well after contacting the tech service dept. ,who seemed a little less than eager to help I ended up having them sell me a new valve and then I have to send mine(the first one I received )back so they can decide if it's defective! So CPP really wants to help?Hmmmm..... IT LEAKS FLUID AFTER EVEN INSTALLING THEIR KIT TO FIX IT!!!!!
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#10 |
Registered User
Join Date: Dec 2002
Location: Cactus Patch So. Az
Posts: 4,749
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Re: Classic Performance Products complaints ?
Did the second valve leak in the same place as the first one, at the brake line nut?
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#11 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
Still waiting on the second one to get here .I put the kit in just to satisfy their tech dept.
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#12 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
It actually leaks from the top where there is a rubber plug that is held in by a small clip on the rear brake line fitting on the valve
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#13 | |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
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#14 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
I have dealt with Randy Moore through this ordeal.
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#15 |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
Ok i appreciate your info, so at this point have you been taking care of? Please advise. Thanks.. In defense of the way the salesman handled the prop valve with sending you the replacement part that normally fixes the issue, the way he was less than excited to help you have my deepest appologies for that.
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#16 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
No I haven't been taken care of I still have to ship the first one back at my expense! And hope that they will credit me the cost back ,and at this point I will be out the shipping and I still have to pay for one until they credit me.
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#17 | |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
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#18 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
Well I still have paid for the one which should be here Thursday,so until they credit me back for the one which I had to purchase and credit me for the shipping on the first one back I am no where near taken care of . I understand parts issues arise every now and then , not every supplier has a 100% perfect record ,but this is kinda silly! So until I am credited back the shipping and the cost of the second valve I feel that no I am not taken care of.
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#19 | |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
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#20 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
Well in all fairness what should have happened was the defective part should have been replaced no questions asked and a replacement sent with a return shipping tag inside the box.The brake system has not even been bled due to this defective proportioning valve. I have dealt with many manufactors in my 30+ years of working on automobiles and the warranty policy on the part of CPP is less than desirable. If this is standard procedure then your upper management should review it as I am sure that I am not the only customer who has felt the unfairness of it.This issue is not just the shipping its about quality products and quality service after the sale. Without customers you and every employee there are not needed.
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#21 | |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
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#22 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
Well it's not as if I haven't ever had a defective part and I am positive that the supplier will refund the cost of the product to CPP. Therefore they should be willing to do whatever is needed to keep customers coming back. You mentioned that you would make the shipping up on future orders but with the service that I have received at this point I can not guarantee that I will be back . When the dust settles ,you recieve the defective part ,and then we discuss my credit then I will make that choice.
Jeff I understand you are only an employee and you are putting up a valiant effort but the flip side is you alone should not have to fight thier battles . Until they change the policy you will be stuggling with this issue. Like I had previuosly stated they will go back on thier supplier . I doubt they manufactor this product and in the end CPP will get refunded and so should any other person involved. |
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#23 | |
Registered User
Join Date: Dec 2002
Location: Cactus Patch So. Az
Posts: 4,749
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Re: Classic Performance Products complaints ?
Quote:
Thaks for bringing this policy to my attention. My policy is simple, I send you money you send me a PERFECT product that is as good as my money you are spending. I have yet to get a refund on a perfect product, because my money was no good.
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53 TuTone Extended Cab 350 4-Spd 3:08 (SOLD) 53 Chevy Moldy pearl green ZZ-4 4L60E 9" 3:25 55 GMC 1st Black Mll (ZZ4) ZZ6 TKO 600 5 sp 3:73 62 Solidaxle Corvette Roman Red (327 340hp 4spd 3:36) C4 & C5 suspension tube chassis LS 3 4L70E 65 Corvette Coupe 327 350hp 4spd 4:11 78 Black Silverado SWB (350/350) 5.3 & 4L60E 3:42 2000 S-Type 3.0 (wife cruiser) 2003 GMC SCSB 5.3 4L60E 3:42 |
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#24 | |
Account Suspended
Join Date: Jan 2010
Location: Anaheim California
Posts: 713
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Re: Classic Performance Products complaints ?
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#25 |
Registered User
Join Date: Dec 2011
Location: Attica,indiana
Posts: 264
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Re: Classic Performance Products complaints ?
Well the part arrived and I have bled the brakes ? Guess what they now work and the new proportioning valve doesn't leak! Now CPPJEFF lets see what happens when I return the old one back to your place of business. TO BE CONTINUED..............
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