MSD distributor - The 1947 - Present Chevrolet & GMC Truck Message Board Network

**swervin ervin** · 01-30-2003, 01:11 AM

I bought a MSD Pro Billet HEI in May, 2000. They come with a one year warranty.

So, I started hearing a buzzing noise sometime in 2001. Don't remember exactly when it started. At first it only happened rarely. It progressively got worse. I could not for the longest figure out where it was coming from. Well to make a very long story short, I finally figured out it was the distributor. I even replaced the rotor and cap. Didn't fix it.

I called MSD and explained to the guy I spoke with, how it was doing. He told me to send it in and they would check it. I told him it was out of warranty and asked what would it cost. He said, don't worry, just put attention to my name on the package and I'll be sure to put it back under warranty for you.

Now I ask you, how great is this?

Well it came back today. They replaced the Mag assembly, shaft, gear, and weight plate. And get this, at absolutely no charge to me. Zero, nada. Not even a charge for shipping.

Man it feels good to get this kind of service instead of companys throwing their hands up and it costing you money.

I give MSD a big thumbs up for the great service. This is getting harder to find today.

Myride · 01-30-2003, 09:52 PM

Love good customer service.

RUDEDAWG · 01-30-2003, 10:53 PM

yes ,customer service says a lot about a company.if you cant stand behind your product after the sale, then that means you have no confidense in your product.I love my msd ignition -have no complaints!

CustomChevy · 02-02-2003, 01:03 PM

that is outstanding. rare and wonderful. please God let this type of thing happen more often!

**COBALT** · 02-12-2003, 02:14 PM

...and that's what makes you remember them in the future when you're building that motor and need a new distributor.

Mudder · 02-12-2003, 02:37 PM

I had a same type of experience with MSD with a Off Road ignition. They replaced it, at no cost and out of warranty.

**MikeB** · 02-13-2003, 07:32 PM

I screwed up and burned a chunk out of one of their Heli-core plug wires, so called to ask if I could buy just one. The guy said, "No, but I'll send you one for free." Awesome company!

**swervin ervin** · 02-13-2003, 09:43 PM

A lot of folks will say MSD stuff is way overpriced. No way. It's on the high side, but what isn't if it's any good? I'm totally sold on MSD products. I'll not have any other kind of ignition on my truck.

As my user text says, "you get what you pay for". At least in this case anyway.

01-30-2003, 01:11 AM	#1
swervin ervin You get what you pay for Join Date: Dec 1999 Location: Cherryville, NC Posts: 4,798	MSD distributor I bought a MSD Pro Billet HEI in May, 2000. They come with a one year warranty. So, I started hearing a buzzing noise sometime in 2001. Don't remember exactly when it started. At first it only happened rarely. It progressively got worse. I could not for the longest figure out where it was coming from. Well to make a very long story short, I finally figured out it was the distributor. I even replaced the rotor and cap. Didn't fix it. I called MSD and explained to the guy I spoke with, how it was doing. He told me to send it in and they would check it. I told him it was out of warranty and asked what would it cost. He said, don't worry, just put attention to my name on the package and I'll be sure to put it back under warranty for you. Now I ask you, how great is this? Well it came back today. They replaced the Mag assembly, shaft, gear, and weight plate. And get this, at absolutely no charge to me. Zero, nada. Not even a charge for shipping. Man it feels good to get this kind of service instead of companys throwing their hands up and it costing you money. I give MSD a big thumbs up for the great service. This is getting harder to find today. __________________ Mike 1985 Chevy C-10

01-30-2003, 10:53 PM	#3
RUDEDAWG Registered User Join Date: Jan 2003 Location: New Mexico Posts: 88	yes ,customer service says a lot about a company.if you cant stand behind your product after the sale, then that means you have no confidense in your product.I love my msd ignition -have no complaints! __________________ '72 1/2 ton short box 468 BB forged crank/rods/pistons full roller. Msd 6 AL ignition turbo 400 tci. 2800 verter ladderbar/coil rear with currie built ford 9'' rear, 4.11 gears custom built rear frame tubbed, 33/19.50/15 rear m/t. m/t skinnies in front still under construction

02-12-2003, 02:14 PM	#5
COBALT Senior Member Join Date: Sep 2001 Location: Seattle, WA, USA Posts: 5,817	...and that's what makes you remember them in the future when you're building that motor and need a new distributor. __________________ '69 3/4 ton C20 2wd-350ci/TH400 '69 3/4 ton Custom 20 2wd-350ci/4sp Manual '99 2wd 5.7 Chevy Tahoe Seattle, WA.

02-13-2003, 07:32 PM	#7
MikeB Senior Member Join Date: Jul 2000 Location: North Texas Posts: 3,571	I screwed up and burned a chunk out of one of their Heli-core plug wires, so called to ask if I could buy just one. The guy said, "No, but I'll send you one for free." Awesome company! __________________ Mike 1969 C10 LWB -- owned for 35 years. 350/TH350, 3.08 posi, 1st Gen Vintage Air, AAW wiring harness, 5-lug conversion, 1985 spindles and brakes. 1982 C10 SWB -- sold 1981 C10 Silverado LWB -- sold, but wish I still had it! 1969 C10 (not the current one) that I bought in the early 1980s. Paid $1200; sold for $1500 a few years later. Just a hint at the appreciation that was coming. Retired as a factory automation products salesman. Worked part-time over the years for an engine builder and a classic car repair shop. Member here for 24 years! This is the very first car/truck Internet forum I joined. I still used a dial-up modem back then!

02-13-2003, 09:43 PM	#8
swervin ervin You get what you pay for Join Date: Dec 1999 Location: Cherryville, NC Posts: 4,798	A lot of folks will say MSD stuff is way overpriced. No way. It's on the high side, but what isn't if it's any good? I'm totally sold on MSD products. I'll not have any other kind of ignition on my truck. As my user text says, "you get what you pay for". At least in this case anyway. __________________ Mike 1985 Chevy C-10

01-30-2003, 09:52 PM	#2
Myride Registered User Join Date: Mar 2002 Location: Pacific Northwest Posts: 292	Love good customer service.

02-02-2003, 01:03 PM	#4
CustomChevy Registered User Join Date: Nov 2002 Posts: 462	that is outstanding. rare and wonderful. please God let this type of thing happen more often!

02-12-2003, 02:37 PM	#6
Mudder Registered User Join Date: Feb 2001 Location: East Central, MO Posts: 11,336	I had a same type of experience with MSD with a Off Road ignition. They replaced it, at no cost and out of warranty.



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