CPP terrible service
 

On Dec 10, 2011 I bought a Column drop & Floor Plate from CPP off ebay. After waiting for it to ship I emailed them on 12/20 and they said the item was back ordered. Why did I have to contact them to find out it was back-ordered? But I was told they had just arrive in there warehouse but they had to inspect them. Then they said were not shipping the week of 12/26-12/30. I was told it would ship the first week of January. After emailed them Saturday 1/7 and was emailed back on 1/9 told it was going to ship in 5 business days. I emailed them on 1/17 and got no response so I emailed on 1/20 and I still have not heard back about the item shipping. Worst customer service ever. I will not be buying from them again.

Re: CPP terrible service
 

They used to be a board vendor but they are not anymore, not sure if it was because of service issues and the admins asked them to leave or if CPP decided to drop the sponsorship. either way they're Ebay stuff has always been bad IMO, I usually just buy from a board person or vendor. Sorry you have had so much garbage with this one order from them. Maybe you can still cancel it.

Re: CPP terrible service
 

CPP sells great products, but have some terrible custome service issues.
I try to buy there products from other sources.
Summit Racing sells their drop spindles along with other board supporting Vendors.
Try to find what you need from CPP from another source.

As you have seen, here,... in the bad deals area,... you aren't the only one.

Re: CPP terrible service
 

I have there brake pedal assembly in my 55 and it is great quality but they have terrible customer service. I have seen the other post after buying from them but after buying the brake pedal from them i figured that i'd be ok. I just wanted to add my story. The only reason I bought it from ebay is they had a great deal. Guess i'll just have to just avoid them and buy from other vendors.

Re: CPP terrible service
 

Funny how CPP doesn't respond to these posts but they will for the CPP cruise.

Re: CPP terrible service
 

Nothing takes the fun of it faster then bad customer service.

Re: CPP terrible service
 

Hey bro i am still around, but after bending over backwards for many customers and giving numerous discounts, Josh told me we had alot to work on here at CPP so all my work felt like it was for nothing, guys i am always here to help, i have a truck just like you guys and i hate bad service, feel free to contact me direst at 888-522-8303 ext 118. Thanks

Re: CPP terrible service
 

Yeah do what he said exactly.. Find our stuff from one of our dealers around the country and buy it from the. At the end of the day everyone is happy.

Re: CPP terrible service
 

Josh pretty much pulled our sponsorship, when i heard he did this i fell out of my chair and had a skull fracture! LOL I was shocked to say the least but life will always throw you curves, i am over it. I come on here very little and i still support the board members, why? I have no idea, probably because half you guys are eaither friends i have met over the years or loyal customers.

Re: CPP terrible service
 

Thanks for getting back in the game Jeff, that shows that you guys still care. I have always loved your products and the price is right so I still buy from you guys.

Re: CPP terrible service
 

I am not back on the board but i am always here brutha! You know i got nuthin but love for you guys!!
:metal::metal:

Re: CPP terrible service
 

:rolleyes: really? I am sure that is the entire story, right? Anyway, since you are posting away, perhaps you could help out on this thread http://67-72chevytrucks.com/vboard/s...d.php?t=491072

Re: CPP terrible service
 

I dont honestly know Liz, kind of hard to actually ever figure out what happened seeings he ignored my requests to go over our account like 25 times. I was more than willing to help correct the issues, i was prepared to do whatever it took, i was even ready to fly Josh out here and have him show me how to do my job. I honestly have no idea what happened, he told me our service was to much to deal with yet i checked our payroll and couldn't find Josh's name on the payroll! LOL I dunno seriously i am always here but i am not sure i can ever correct something i am unaware of. Josh has my number and my e-mail if he wants to get in contact with me.

Re: CPP terrible service
 

OK, not exactly as I recall it, but it is what it is. Thats as far as I will discuss the matter here :)

Re: CPP terrible service
 

I agree, total waste of time! :waah:

Re: CPP terrible service
 

I am trying to help that other customer right now with the steering column, thanks for the headsup!

Re: CPP terrible service
 

All we can is move on try to do what is right.

Re: CPP terrible service
 

I totally agree.. I will tell you, wewill need to take this issues on one at a time, i have been here 11 years and there isn't a whole heck of alot i cant fix and thats a promise....

Re: CPP terrible service
 

Jeff,take 1 problem at a time maybe you can correct some screw ups!

Thanks for the help to me in the past on things I've bought from CPP

Re: CPP terrible service
 

No biggie bro, i am a Truck guy myself and when i want something i want it. I hope to be able to help everyone get there projects going....

Re: CPP terrible service
 

violin?? :lol: now that right there made me laugh. All I could think of reading that was my 8 yr old stomping her feet and doing the miniature violin hand gesture. (no offense intended, just sharing)

Thanks for answering the other thread. I am sure Jonathan will appreciate any help he can get with that..

Re: CPP terrible service
 

Haha thats a classic! No biggie on helping these people out i just need visability... :waah: one more violin for the road, thats a classic!

Re: CPP terrible service
 

If voicing my experience with CPP is slinging mud, then here goes. Close to $1K for the rear brake kit and now I'm going with Wilwood. As Aaron with Customer Support was so quick to reference this AM, beware of their 30 day return policy. I'm sure others here have ran into issues and their build has been put on the back burner.

2 sets of rear pads and both sets rub on the rotor, and rotor hats.

Re: CPP terrible service
 

30 days from when you recieve it?
Or 30 days from when you order it?
3 weeks is the normal shipping time,... especially if the order doesn't leave CPP, a minimum, of 7 days after you order it.

Re: CPP terrible service
 

From purchase date. I know....