got screwed by inline tube

[vectorit]

Originally Posted by Shock_Me

I ordered a complete stainless kit from them a few years ago. Everything was perfect except for the parking brake cable. They sent a long wheelbase one instead of the short version. My order was correct, it was their mistake.
I phoned customer service, and in a less than friendly reply, he told me to ship back the wrong part, (at my expense), and they would ship me the right part, (at my expense).
I cut the longer cable down myself and used it.
Never again!

Boy does this bring back not so good memories...

I ordered E brake cables from them out of their catalog, which specifically stated my year/make/model. Got the cables, and they were too short.
Called them to complain, their response was to send them back. (At my expense)
Then they said to send them my originals. (At my expense).
They made up new ones copied from my originals, and sent them to me (At my expense).

OK, now count those shipping trips up at almost 50 dollars one way... Shipping alone screwed me out of a decent sale.

I spoke with them about their ridiculous shipping, and was basically told to go pound sand...

Apparently they only have ONE shipper that comes to their hole in the wall, and it seems as though it's the only donkey in their state because not only is the cost high it takes forever to get your parts.

I will never do business with them again, simple as that.