got screwed by inline tube - The 1947 - Present Chevrolet & GMC Truck Message Board Network

NYC-10 · 02-04-2009, 05:48 PM

ordered 3 stainless flex lines and hard line for rear axle-all were wrong,they insist they sent me the right lines.I sent pictures and they still say they sent the right lines.Returned the whole deal and they charged me $50 restock on a $187 bill.You may be thinking maybe my truck doesn't have stock components but I reordered with Classic Tube and everything came correct and fit nice.Inline tube has horrible customer service and would never buy from again.They also bad mouthed the company I received the correct line from saying I got lucky getting the right lines.Buyer beware

oldno7 · 02-04-2009, 06:24 PM

I have also ordred from inline and the same prob. I won't ever go back. I ordered a whole truck kit. They sent one for a 76 instead of a 67. I did use some of them, but I had to rebend them. I actually still have some in the garage. I had to fight and scream and then just gave up. (screw them) oldno7

69sixpackbee · 02-04-2009, 06:27 PM

Looks like they get the "Wanker Of The Week" award!

ChevLoRay · 02-04-2009, 06:30 PM

Let the buyer beware.....and we have a terrible economic environment and these companies still want to treat customers this way?

Reminded me of IECO, in California, back in the late 70's/early 80's. Apparently, the experience I had with them was one of many.....and they went out of business.

heyjoe · 02-04-2009, 06:46 PM

Thanks for the heads-up!
I am looking to purchase lines - I won't be ordering from Inline Tube.

NYC-10 · 02-04-2009, 06:47 PM

I want to stop payment on my mastercard but I don't want to loose the $135 they are giving back to me.The $50 they kept won't make or break me but it's point that they are so stubborn and cannot admit they are wrong,not even an apology.If your going to steal from me at least pretend you feel bad about it.

**leddzepp** · 02-04-2009, 06:56 PM

Thanks for the warning....I won't be buying from them! Rest assured with that kind of attitude, they will be out of business.

Sears tried to pull that crap on me with a dishwasher one time. "Re-stocking" fee? What, I pay you $50 just to go put it back on the shelf? Guess where I have not shopped since then...and guess who looks likely to go out of business by the end of this year?

krue · 02-04-2009, 06:59 PM

That sucks! Let me know when this thread has been seen by most everyone and I'll move it to the Review Board for you.

kevinr1970 · 02-04-2009, 07:46 PM

Quote:

Originally Posted by NYC-10

I want to stop payment on my mastercard but I don't want to loose the $135 they are giving back to me.The $50 they kept won't make or break me but it's point that they are so stubborn and cannot admit they are wrong,not even an apology.If your going to steal from me at least pretend you feel bad about it.

I am not sure who you could talk to but it seems to me that if you made the mistake; you pay a re-stocking fee. But if they made the mistake then you should be getting a full refund.
Try the BBB in ther state. If it is your home state all the better.

It's not the amount but the principal.

pcmcobra · 02-04-2009, 07:50 PM

I tried ordering some brake hoses from them awhile back, said I wanted some braided front hoses for my truck, the rep on the phone asked me "why"?
I hung up.

69sixpackbee · 02-04-2009, 08:49 PM

Just tell them..."restock this!"

**Bowtie468** · 02-04-2009, 10:13 PM

Quote:

Originally Posted by 69 1/2 Six Pack Bee

Just tell them..."restock this!"

I ordered stainless lines from them last year . Of course, they fit and didnt have to return them. I'll surely keep this in mind for the next time i need lines.That kind of service is totally unacceptable. Why not forward them the link to this thread and see what they say !

CG · 02-05-2009, 01:39 AM

Someone should just email them this thread so they can watch it grow.

Walts_restoration · 02-05-2009, 11:59 AM

I bought several fuel lines from pump to carb from them and had great service. But, IIRC, the lines werent perfect, but i didnt expect them to be, you cant get the bends right for as many vehicles gm ran with a quadrajet and all the small differences.

But i think you should get your money fully back, thats their fault, not yours.

sjarrett71 · 02-05-2009, 10:52 PM

I bought lines for a 75 Trans Am from them. The rear line was wrong, probably a good 12 inches too long, but they insisted it was right. I ended up fixing it myself. I haven't ordered anything from them since.

renegade6 · 02-23-2009, 01:23 PM

This is good to know. I'm getting ready t order some stuff.

**special-K** · 02-23-2009, 02:52 PM

I was very happy with what I got from them and have recommended them tp alot of people.I hop none of them got screwed.The guy on the phone could be friendlier.

**Tim Christian** · 02-28-2009, 07:10 PM

Special K, I have to agree with you I have used and sold there lines with very little problem at all.

mbgmike · 03-01-2009, 11:24 AM

We have had VERY little problems with In-line tube. I can't say that for Classic Tube. I would never order anything from them ever. All companies have problems with at times. Sometimes its due to employees that are new or people quitting and not completing what they said they did. Sometimes misslabled boxes etc. But poor customer service is no excuse. We only charge a fee to someone when they simply change their mind. Even then we don't always do it. Mainly when its a specialty part and our supplier charges us if we return it. We sell products from Right Stuff so we do not really have much dealings with either company anymore.

renegade6 · 12-14-2009, 10:13 PM

I ended up ordering from them and I'm very happy with their service. I thought they messed up on an order but, they didn't but despite my ignorance, they sent me a couple of extra parts. Excellent service

msgross · 12-14-2009, 10:15 PM

I still have a complete set in the box, hope they fit... I ordered them 9 months ago.

byrd · 12-19-2009, 02:09 PM

I have used Inlinetube twice for full truck kits and they were flawless and a great fit out of the boxes both times. All prebent lines will need a little tweaking by hand, not much but a little.
I would not hesitate to use them again...

**Shock_Me** · 12-23-2009, 12:16 PM

I ordered a complete stainless kit from them a few years ago. Everything was perfect except for the parking brake cable. They sent a long wheelbase one instead of the short version. My order was correct, it was their mistake.
I phoned customer service, and in a less than friendly reply, he told me to ship back the wrong part, (at my expense), and they would ship me the right part, (at my expense).
I cut the longer cable down myself and used it.
Never again!

stsalvage · 01-20-2010, 07:26 AM

well I have one for all you use the credit card call the credit card tell them that you have tryed to make peace with them and say they riped you off they will get you all your money back trust me that company dose not want to lose the right to expected master card or visa card or discover cus if they do there out of business

Gene · 02-24-2010, 09:43 PM

I had good luck with them, guess I got lucky. My kit fit front to back and even ordered transmission and fuel lines from them.

02-04-2009, 05:48 PM	#1
NYC-10 screamin eagle Join Date: Oct 2007 Location: westbury ny Posts: 237	got screwed by inline tube ordered 3 stainless flex lines and hard line for rear axle-all were wrong,they insist they sent me the right lines.I sent pictures and they still say they sent the right lines.Returned the whole deal and they charged me $50 restock on a $187 bill.You may be thinking maybe my truck doesn't have stock components but I reordered with Classic Tube and everything came correct and fit nice.Inline tube has horrible customer service and would never buy from again.They also bad mouthed the company I received the correct line from saying I got lucky getting the right lines.Buyer beware __________________ SCREAMIN EAGLE

02-04-2009, 06:24 PM	#2
oldno7 Registered User Join Date: Jan 2007 Location: Ill. Posts: 584	Re: got screwed by inline tube I have also ordred from inline and the same prob. I won't ever go back. I ordered a whole truck kit. They sent one for a 76 instead of a 67. I did use some of them, but I had to rebend them. I actually still have some in the garage. I had to fight and scream and then just gave up. (screw them) oldno7 __________________ Hi everyone, It's nice to know there's other people just as crazy about these old trucks as I am. oldno7

02-04-2009, 06:27 PM	#3
69sixpackbee Registered User Join Date: Jan 2001 Location: Sabinal, Texas Posts: 1,706	Re: got screwed by inline tube Looks like they get the "Wanker Of The Week" award!

02-04-2009, 06:30 PM	#4
ChevLoRay Old Skool Club Join Date: Jun 2001 Location: Benton, AR "The Heart of Arkansas" Posts: 10,880	Re: got screwed by inline tube Let the buyer beware.....and we have a terrible economic environment and these companies still want to treat customers this way? Reminded me of IECO, in California, back in the late 70's/early 80's. Apparently, the experience I had with them was one of many.....and they went out of business. __________________ Member Nr. 2770 '96 GMC Sportside; 4.3/SLT - Daily driven....constantly needs washed. '69 C-10 SWB; 350/TH400 - in limbo The older I get, the better I was.

02-04-2009, 06:46 PM	#5
heyjoe Registered User Join Date: Apr 2003 Location: New Orleans area Posts: 198	Re: got screwed by inline tube Thanks for the heads-up! I am looking to purchase lines - I won't be ordering from Inline Tube. __________________ '67 C20 small window Fleetside - 250 inline 6 - 3 on the tree - heavy duty clutch, brakes, rear springs - 17.5 wheels w/bias ply tires - AM radio - heater.

02-04-2009, 06:47 PM	#6
NYC-10 screamin eagle Join Date: Oct 2007 Location: westbury ny Posts: 237	Re: got screwed by inline tube I want to stop payment on my mastercard but I don't want to loose the $135 they are giving back to me.The $50 they kept won't make or break me but it's point that they are so stubborn and cannot admit they are wrong,not even an apology.If your going to steal from me at least pretend you feel bad about it. __________________ SCREAMIN EAGLE

02-04-2009, 06:56 PM	#7
leddzepp Moderator Join Date: May 2007 Location: Southern Cal Posts: 20,033	Re: got screwed by inline tube Thanks for the warning....I won't be buying from them! Rest assured with that kind of attitude, they will be out of business. Sears tried to pull that crap on me with a dishwasher one time. "Re-stocking" fee? What, I pay you $50 just to go put it back on the shelf? Guess where I have not shopped since then...and guess who looks likely to go out of business by the end of this year? Last edited by leddzepp; 02-04-2009 at 06:58 PM.

02-04-2009, 06:59 PM	#8
krue Designated A-hole! Join Date: Mar 2003 Location: South Mississippi Posts: 36,448	Re: got screwed by inline tube That sucks! Let me know when this thread has been seen by most everyone and I'll move it to the Review Board for you. __________________ "If it ain't broke, fix it 'til it is!" Being stupid ain't illegal. We're Still Debt Free Except for the House!!! www.daveramsey.com 70 GMC SWB Stepside project "Green Booger" soon to be 6.0l/4l80e 93 S-10 "Poppaw's Truck"

02-04-2009, 07:50 PM	#10
pcmcobra Registered User Join Date: Aug 2006 Location: Florida Posts: 1,684	Re: got screwed by inline tube I tried ordering some brake hoses from them awhile back, said I wanted some braided front hoses for my truck, the rep on the phone asked me "why"? I hung up. __________________ 1986 C10 SWB 6.0/6l90e Miami...Flee it like a native

02-04-2009, 08:49 PM	#11
69sixpackbee Registered User Join Date: Jan 2001 Location: Sabinal, Texas Posts: 1,706	Re: got screwed by inline tube Just tell them..."restock this!" Last edited by Sillyoldman; 09-05-2010 at 09:40 PM.

02-05-2009, 01:39 AM	#13
CG BlahBlahBlah Join Date: Feb 2002 Location: Wa. Posts: 20,033	Re: got screwed by inline tube Someone should just email them this thread so they can watch it grow. __________________ … … … … … … … … ... … … … … … … … … … … …

02-05-2009, 11:59 AM	#14
Walts_restoration Real Projects never die Join Date: Jan 2007 Location: Lawrence, kansas Posts: 1,508	Re: got screwed by inline tube I bought several fuel lines from pump to carb from them and had great service. But, IIRC, the lines werent perfect, but i didnt expect them to be, you cant get the bends right for as many vehicles gm ran with a quadrajet and all the small differences. But i think you should get your money fully back, thats their fault, not yours. __________________ Ill put it this way, ive got a few lawn ornaments My name tag says Ryan KansasTwister On other forums Last edited by Walts_restoration; 02-05-2009 at 12:00 PM.

02-05-2009, 10:52 PM	#15
sjarrett71 Registered User Join Date: Dec 2006 Location: Rolla, MO Posts: 2,463	Re: got screwed by inline tube I bought lines for a 75 Trans Am from them. The rear line was wrong, probably a good 12 inches too long, but they insisted it was right. I ended up fixing it myself. I haven't ordered anything from them since.

02-23-2009, 01:23 PM	#16
renegade6 Registered User Join Date: Nov 2008 Location: Texarkana, TX Posts: 443	Re: got screwed by inline tube This is good to know. I'm getting ready t order some stuff. __________________ Brandon 63 Biscayne https://www.pro-touring.com/threads/90718-63-Biscayne 57 Chevy Truck (sold)http://67-72chevytrucks.com/vboard/s...d.php?t=321380 72 K20 Long bed stepside (wife's) 72 K20 Long bed 396 (flip or keep...?) The latest build: http://67-72chevytrucks.com/vboard/s...76#post8438476

02-23-2009, 02:52 PM	#17
special-K Special Order Join Date: Nov 2004 Location: Mt Airy, MD Posts: 85,851	Re: got screwed by inline tube I was very happy with what I got from them and have recommended them tp alot of people.I hop none of them got screwed.The guy on the phone could be friendlier. __________________ "BUILDING A BETTER WAY TO SERVE THE USA"......67/72......"The New Breed" GMC '67 C1500 Wideside Super Custom SWB: 327/M22/3.42 posi.........."The '67" (project) GMC '72 K2500 Wideside Sierra Custom Camper: 350/TH350/4.10 Power-Lok..."The '72" (rolling) Tim "Don't call me a redneck. I'm a rough cut country gentleman" R.I.P. ~ East Side Low Life ~ El Jay ~ 72BLUZ ~ Fasteddie69 ~ Ron586 ~ 67ChevyRedneck ~ Grumpy Old Man ~



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02-28-2009, 07:10 PM	#18
Tim Christian Senior Member Join Date: Dec 1999 Location: TN/VA Posts: 6,388	Re: got screwed by inline tube Special K, I have to agree with you I have used and sold there lines with very little problem at all.

03-01-2009, 11:24 AM	#19
mbgmike Registered User Join Date: Aug 2005 Location: Pasadena,Tx /Pto Pta DR Posts: 5,415	Re: got screwed by inline tube We have had VERY little problems with In-line tube. I can't say that for Classic Tube. I would never order anything from them ever. All companies have problems with at times. Sometimes its due to employees that are new or people quitting and not completing what they said they did. Sometimes misslabled boxes etc. But poor customer service is no excuse. We only charge a fee to someone when they simply change their mind. Even then we don't always do it. Mainly when its a specialty part and our supplier charges us if we return it. We sell products from Right Stuff so we do not really have much dealings with either company anymore.

12-14-2009, 10:13 PM	#20
renegade6 Registered User Join Date: Nov 2008 Location: Texarkana, TX Posts: 443	Re: got screwed by inline tube I ended up ordering from them and I'm very happy with their service. I thought they messed up on an order but, they didn't but despite my ignorance, they sent me a couple of extra parts. Excellent service __________________ Brandon 63 Biscayne https://www.pro-touring.com/threads/90718-63-Biscayne 57 Chevy Truck (sold)http://67-72chevytrucks.com/vboard/s...d.php?t=321380 72 K20 Long bed stepside (wife's) 72 K20 Long bed 396 (flip or keep...?) The latest build: http://67-72chevytrucks.com/vboard/s...76#post8438476

12-14-2009, 10:15 PM	#21
msgross Registered User Join Date: Jul 2006 Location: Central PA Posts: 12,201	Re: got screwed by inline tube I still have a complete set in the box, hope they fit... I ordered them 9 months ago. __________________ The Garage: 1968 K-10 SWB - "Project Money Pit" 1996 Z-71 - "huntin rig" 1969 C-10 LWB (SOLD) "Project flip that truck or else" 1993 Passport, F@rd 1-ton (SOLD)"Project Cousin Eddie" My Garage Build "The 1,000 footer"

12-23-2009, 12:16 PM	#23
Shock_Me Senior Member Join Date: May 2005 Location: New Brunswick, Canada Posts: 591	Re: got screwed by inline tube I ordered a complete stainless kit from them a few years ago. Everything was perfect except for the parking brake cable. They sent a long wheelbase one instead of the short version. My order was correct, it was their mistake. I phoned customer service, and in a less than friendly reply, he told me to ship back the wrong part, (at my expense), and they would ship me the right part, (at my expense). I cut the longer cable down myself and used it. Never again!

01-20-2010, 07:26 AM	#24
stsalvage Scrapper 1 Join Date: Jan 2007 Location: Riverside Calif Posts: 1,649	Re: got screwed by inline tube well I have one for all you use the credit card call the credit card tell them that you have tryed to make peace with them and say they riped you off they will get you all your money back trust me that company dose not want to lose the right to expected master card or visa card or discover cus if they do there out of business

02-24-2010, 09:43 PM	#25
Gene Registered User Join Date: Aug 2002 Location: Muskogee, Oklahoma Posts: 2,914	Re: got screwed by inline tube I had good luck with them, guess I got lucky. My kit fit front to back and even ordered transmission and fuel lines from them.

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