Summit and Chevy Duty Customer Service - The 1947 - Present Chevrolet & GMC Truck Message Board Network

Kopper · 08-23-2005, 12:14 PM

I placed orders with both Summit and Chevy Duty last week.

My Summit order didn't arrive so I called customer service, the rep told me that they held the order for an address verification, he said that he didn't know why they held it because it's the same address that I have always used, without asking he shipped the parts next day air, it was about a 60lb package.

I received my order from Chey Duty very promptly. In checked the order I found two problems. I ordered control arm u-bolts and they are too small. I also ordered 4 specific size spring eye bushings and they sent me 2 different sizes. I contacted customer service via email. They told me the u-bolts are the correct ones for my vehicle. They also told me I need to measure the size of the bushings because there are two different ones. I responded that the u-bolts are considerably smaller than the OEM ones and will likely cause a suspension failure. I also responded that I ordered a specific size of bushing, I ordered 4 - 1.5" and they shipped me 2 - 1.5" and 2 - 1.75". There has been no further response from them. My initial feeling is that they don't want to stand behind there mistakes. I will update this when I hear from them, I emailed them again today and I will phone them tomorrow.

llegos · 08-23-2005, 12:22 PM

i odreed a new glove box lock(had to drill the old one out), and gas tank/sender and all that good stuff from chevy duty. I am expecting it to come sometime this week. i will be sure to tell you if all the correct parts came and so on...

hotrodhomi · 08-24-2005, 12:31 AM

When I ordered my grill from them it didn’t show up for weeks... when I called them they said that the conformation number I had didn't exist. I had to order them again..I had them throw in a free t-shirt.

Kopper · 08-24-2005, 12:54 PM

They didn't respond to my last two emails.

I called today and spoke to the same customer service person that I had the original email contact with. He told me he is looking into it but he is a very busy person and it will probably take another day or two.

Maybe i'm impatient, but both parts are not what I ordered so why not have me ship them back and send me the correct ones?

llegos · 08-25-2005, 02:15 AM

my chevy duty order came today, and everything i ordered, i recieved. didnt get much hardware though, so there want much of a chance for a mixup like you had kopper

Kopper · 08-25-2005, 09:16 AM

Quote:

Originally Posted by llegos

my chevy duty order came today, and everything i ordered, i recieved. didnt get much hardware though, so there want much of a chance for a mixup like you had kopper

Steve,

Good to hear that there wasn't any problems with your order. Other than receiving the wrong parts the quality of what I received looks good.

Ken

Kopper · 08-26-2005, 06:41 PM

Waited 2-days and no one contacted me.

I emailed the customer service person that I was dealing with and CC'd it to their order dept, with a read receipt request. I received a reply in under 3hrs with a apology because the customer service person said he was having problems with his email.

They want me to ship the U-bolts and the spring eye bushings back to them. They will credit me for the U-bolts and replace the bushings with the correct size.

I replied and asked who pays the return shipping being that it is their error. I will post the response when I get it.

matthufham · 08-28-2005, 02:58 PM

i ordered all my patch panels from chevy duty. they all got here in less than a week (ks-tx) and 1 backordered item, the pass kickpanel, but i didn't need that right away. i got my kickpanel about 2 or so weeks later.

Kopper · 09-20-2005, 02:58 PM

They would not respond to me asking them who paid the return shipping for their errors, so I just sent the parts back to them at my expense.

I just finally received the replacement parts today, or atleast I thought I did until I opened the package. They didn't send me any spring eye bushings.

I emailed them and asked if they were going to send them?

All I can say is this is totally unbelievable!

chickenwing · 09-22-2005, 02:16 PM

My experiance with chevy duty was positive. They called ME. Let me know 1 item went bQ and when it would be in. Had one mix-up sent me one clear and one amber parking light lens.

The made good on it and I did not need to ship the old one back. They only send free t-shirts when ya ask. Thought I would get one automaticly with a +1k order.

That was pre-board experiance. I'm pretty much done with the truck now. Next truck I'll try to stick with the locals.

cableguy0 · 09-23-2005, 01:28 PM

i ordered a camshaft from summit na dhad it overnighted next day by ten. noon or so came around and i was starting to get aggrevated. i called summit and they completely refunded all my shipping costs. fed ex finally dropped it on the porch at around 4

*72CSTC5* · 09-29-2005, 06:23 PM

I think you guys are right. From now on in completing my 2wd Blazer because I am going to use vendors that support the board only. I am sure they will do everything in their power to make your order correct or correct the problem promptly because their reputation is at stake. The price may be a little more but you pay for service too, it takes money to employ good people.

ozzyracing · 09-30-2005, 05:38 PM

How do we know who supports the board. I don't want to have any problems when I place my order for all of suspension, brake upgrades, interior and other needed parts.

bigblock73 · 09-30-2005, 09:42 PM

Quote:

Originally Posted by ozzyracing

How do we know who supports the board. I don't want to have any problems when I place my order for all of suspension, brake upgrades, interior and other needed parts.

They are listed in a thread at the top of this page

http://207.44.196.117/vboard/announc...ouncementid=10

shifty · 10-17-2005, 05:16 PM

I have been reading other people having a horrible time with ChevyDuty. I will not order from them.

I ordered from Summit to get an Energy Suspension tranny mount. It was here in less than 48 hours. I wasn't happy with paying $9 in shipping for a $25 part, but I paid $3 more than I might have locally and it woulda taken me a whole day to locate the part somewhere else.

Summit gets a thumbs-up in my book.

**special-K** · 10-25-2005, 09:00 AM

Quote:

Originally Posted by 72CSTC5

I think you guys are right. From now on in completing my 2wd Blazer because I am going to use vendors that support the board only. I am sure they will do everything in their power to make your order correct or correct the problem promptly because their reputation is at stake. The price may be a little more but you pay for service too, it takes money to employ good people.

Right about what?No one`s complaining about Summit.Besides,Summit isn`t in the same business as the board supporting vendors.They don`t sell Chevy Truck restoration parts.They sell very few things that would be available from our vendors.It is good to keep it in the family,though.If the items are available from them.

krue · 10-25-2005, 12:05 PM

Yeah, if we could just get summit to sponsor the board, we'd be in there.

08-23-2005, 12:14 PM	#1
Kopper Registered User Join Date: Oct 2002 Location: Ontario, canada Posts: 138	Summit and Chevy Duty Customer Service I placed orders with both Summit and Chevy Duty last week. My Summit order didn't arrive so I called customer service, the rep told me that they held the order for an address verification, he said that he didn't know why they held it because it's the same address that I have always used, without asking he shipped the parts next day air, it was about a 60lb package. I received my order from Chey Duty very promptly. In checked the order I found two problems. I ordered control arm u-bolts and they are too small. I also ordered 4 specific size spring eye bushings and they sent me 2 different sizes. I contacted customer service via email. They told me the u-bolts are the correct ones for my vehicle. They also told me I need to measure the size of the bushings because there are two different ones. I responded that the u-bolts are considerably smaller than the OEM ones and will likely cause a suspension failure. I also responded that I ordered a specific size of bushing, I ordered 4 - 1.5" and they shipped me 2 - 1.5" and 2 - 1.75". There has been no further response from them. My initial feeling is that they don't want to stand behind there mistakes. I will update this when I hear from them, I emailed them again today and I will phone them tomorrow. Last edited by Kopper; 08-23-2005 at 12:15 PM.

08-23-2005, 12:22 PM	#2
llegos Registered User Join Date: Aug 2005 Location: pleasanton, CA Posts: 570	i odreed a new glove box lock(had to drill the old one out), and gas tank/sender and all that good stuff from chevy duty. I am expecting it to come sometime this week. i will be sure to tell you if all the correct parts came and so on... __________________ -Steve

08-24-2005, 12:54 PM	#4
Kopper Registered User Join Date: Oct 2002 Location: Ontario, canada Posts: 138	They didn't respond to my last two emails. I called today and spoke to the same customer service person that I had the original email contact with. He told me he is looking into it but he is a very busy person and it will probably take another day or two. Maybe i'm impatient, but both parts are not what I ordered so why not have me ship them back and send me the correct ones? Last edited by Kopper; 08-24-2005 at 12:54 PM.

08-25-2005, 02:15 AM	#5
llegos Registered User Join Date: Aug 2005 Location: pleasanton, CA Posts: 570	my chevy duty order came today, and everything i ordered, i recieved. didnt get much hardware though, so there want much of a chance for a mixup like you had kopper __________________ -Steve

09-20-2005, 02:58 PM	#9
Kopper Registered User Join Date: Oct 2002 Location: Ontario, canada Posts: 138	They would not respond to me asking them who paid the return shipping for their errors, so I just sent the parts back to them at my expense. I just finally received the replacement parts today, or atleast I thought I did until I opened the package. They didn't send me any spring eye bushings. I emailed them and asked if they were going to send them? All I can say is this is totally unbelievable! Last edited by Kopper; 09-20-2005 at 02:59 PM.

08-24-2005, 12:31 AM	#3
hotrodhomi Registered User Join Date: Apr 2004 Location: Sacramento Posts: 3,737	When I ordered my grill from them it didn’t show up for weeks... when I called them they said that the conformation number I had didn't exist. I had to order them again..I had them throw in a free t-shirt.

08-26-2005, 06:41 PM	#7
Kopper Registered User Join Date: Oct 2002 Location: Ontario, canada Posts: 138	Waited 2-days and no one contacted me. I emailed the customer service person that I was dealing with and CC'd it to their order dept, with a read receipt request. I received a reply in under 3hrs with a apology because the customer service person said he was having problems with his email. They want me to ship the U-bolts and the spring eye bushings back to them. They will credit me for the U-bolts and replace the bushings with the correct size. I replied and asked who pays the return shipping being that it is their error. I will post the response when I get it.

08-28-2005, 02:58 PM	#8
matthufham Registered User Join Date: Feb 2005 Location: Carl Junction, Missouri Posts: 2,061	i ordered all my patch panels from chevy duty. they all got here in less than a week (ks-tx) and 1 backordered item, the pass kickpanel, but i didn't need that right away. i got my kickpanel about 2 or so weeks later.

09-22-2005, 02:16 PM	#10
chickenwing Lovin' Life in Miss.! Join Date: Mar 2004 Location: Puckett, Mississippi Posts: 1,937	My experiance with chevy duty was positive. They called ME. Let me know 1 item went bQ and when it would be in. Had one mix-up sent me one clear and one amber parking light lens. The made good on it and I did not need to ship the old one back. They only send free t-shirts when ya ask. Thought I would get one automaticly with a +1k order. That was pre-board experiance. I'm pretty much done with the truck now. Next truck I'll try to stick with the locals.

09-23-2005, 01:28 PM	#11
cableguy0 Senior Member Join Date: Apr 2000 Location: Delta,Pa Posts: 14,948	i ordered a camshaft from summit na dhad it overnighted next day by ten. noon or so came around and i was starting to get aggrevated. i called summit and they completely refunded all my shipping costs. fed ex finally dropped it on the porch at around 4 __________________ Owner of North Point Car Care in Dundalk Md. We specialize in custom exhaust on both modern and classic vehicles. We are a full service auto shop from classics to modern vehicles. Feel free to contact me with questions. I will give a 10% discount to any board member.

09-29-2005, 06:23 PM	#12
72CSTC5 Account Suspended Join Date: Nov 2004 Location: Deer Park, Tx. Posts: 2,522	I think you guys are right. From now on in completing my 2wd Blazer because I am going to use vendors that support the board only. I am sure they will do everything in their power to make your order correct or correct the problem promptly because their reputation is at stake. The price may be a little more but you pay for service too, it takes money to employ good people.

09-30-2005, 05:38 PM	#13
ozzyracing Registered User Join Date: Mar 2005 Location: Arizona Posts: 260	How do we know who supports the board. I don't want to have any problems when I place my order for all of suspension, brake upgrades, interior and other needed parts. __________________ 65 SWB 454 350T

10-17-2005, 05:16 PM	#15
shifty Questionable Join Date: Mar 2005 Location: Atlanta Posts: 13,373	Re: Summit and Chevy Duty Customer Service I have been reading other people having a horrible time with ChevyDuty. I will not order from them. I ordered from Summit to get an Energy Suspension tranny mount. It was here in less than 48 hours. I wasn't happy with paying $9 in shipping for a $25 part, but I paid $3 more than I might have locally and it woulda taken me a whole day to locate the part somewhere else. Summit gets a thumbs-up in my book. __________________ If I've got anything up for grabs, it'll be here: 7-hole gauge cluster for a 67-72 p/u FREE (link) I can't check the forum daily. If I don't reply to you within 24 hours, drop me a PM! I'm (hopefully) still alive and will reply faster to a PM.

10-25-2005, 12:05 PM	#17
krue Designated A-hole! Join Date: Mar 2003 Location: South Mississippi Posts: 36,448	Re: Summit and Chevy Duty Customer Service Yeah, if we could just get summit to sponsor the board, we'd be in there. __________________ "If it ain't broke, fix it 'til it is!" Being stupid ain't illegal. We're Still Debt Free Except for the House!!! www.daveramsey.com 70 GMC SWB Stepside project "Green Booger" soon to be 6.0l/4l80e 93 S-10 "Poppaw's Truck"



Register or Log In To remove these advertisements.

Register or Log In To remove these advertisements.