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Old 02-08-2006, 10:09 PM   #1
C-10volvo
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what would you do??

a month ago i got my manual transmission serviced by Russ Chevrolet on my 2000 cavalier. however today as i was on my trip home from campus, i head a "rock" hit the undercarriage of my car. i didn’t really think anything of it until a light white smoke trailed my car. i pulled over to inspect if anything was wrong and see a steady stream of red gear oil pouring out of my transmission. i immediately got back into the car and limped two blocks to my house.
at first i thought that "rock" may of cracked my transmission case but after further inspection, my drain plug was missing... infuriated i called the dealership and explain my position and what THEY should do about it. they offered to pay for the plug and oil to get it over to the dealership (i live in Corvallis Oregon, about 70 miles from Tigard where i got it serviced). they said they would cover the bill for anything else wrong.
however they want it checked it out at their dealership. this to me sounded sketchy. what are my options? has anyone else been in this position?
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Old 02-08-2006, 10:15 PM   #2
beaterC10
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Re: what would you do??

Actually that doesn't sound too far out of line. They want to look at it so they can warranty the work they performed.
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Old 02-08-2006, 10:18 PM   #3
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Re: what would you do??

id take it to them or tell them u dont want to drive it and tell them to send a truck to pick it up
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Old 02-08-2006, 10:22 PM   #4
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Re: what would you do??

I would tell them to tow it to their dealership. After the tranny lost its fluid (which it most likely did before it started smoking!) damage must have occurred. Even if you fill it up and drive it there with a new plug, it will only get worse. They want to look at it there so that they don't have to argue with you when someone else tells you the bearings are all toast.

You don't really have a choice of letting them look at it if you want them to pay for any repairs, but I'd make sure they tow it, and then tell them you want proof that the bearings aren't shot or a written warranty that they will fix the tranny if it fails in the next xxx miles...
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Old 02-08-2006, 10:36 PM   #5
C-10volvo
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Re: what would you do??

thanks for you guys input! i have AAA plus so towing is not a biggie. thanks again, ken

also, the drain plug fell out only about four blocks away from home. oil was still draining out at a steady flow as it was parked in my driveway. hopefully my bearings arnt shot
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Last edited by C-10volvo; 02-08-2006 at 10:39 PM.
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Old 02-09-2006, 02:21 PM   #6
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Re: what would you do??

Simililar thing happened with my Dodge van. Got an oil change at a oil change franchise. Got home okay. Notice some oil dripping from my motor. Two days later I caught the problem. Plug was ready to come out. I believe it was finger tightened loosely. I believe it was sabotauge. (Probably for driving a Dodge) Just kidding....
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Old 02-09-2006, 11:31 PM   #7
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Re: what would you do??

That is normal for the dealership to ask for you send the car back, that way the mechanic that did the work gets to do it again for free, if its under warinty, versus having to pay another dealership do the work. Atleast thats how it works at the dealership I work at. Sorta like if you get a bad paint job, you send it back to the same shop, and not the one that is down the street.
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Old 02-10-2006, 02:30 AM   #8
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Re: what would you do??

I would tell them just to swap it out again for a different one. To make sure of this make a mark somewhere on the tranny where only you know where it's at and they won't see it obviously. Take pics of this and have a witness there or even better take a video of it. Then if they say they replaced the tranny shell and all you can look for the marks. If they didn't you have the proof.
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