Bad Customer Service at LMC Truck - The 1947 - Present Chevrolet & GMC Truck Message Board Network

cadman89 · 07-01-2007, 03:31 PM

I had a brake hose go in my 1956 GMC ½ ton “Frances” a couple of weeks ago.

I went to the LMC Truck website and ordered 2 new front brake lines part Number 34-4402 on the 13th of June. So the lines get to me on the 19th and I try to install them that Wed night the 20st but they don’t fit.
The metal line just drops into the hole.

I call them up on Thursday a couple times and get no answer then I call Friday the 22nd and after calling a couple times I get hold of customer service and they tell me they will check their stock and get back to me in 48 hours. Nothing happens so I call again on the 26th and am told that they checked the order and the stock and I have the correct parts. So I tell the lady that I took pictures and they don’t fit so she says email the supervisor pamm@longmotor.net nothing! So I call again on the 28th and am told that Pam is not at her desk but will get the message.

Nothing!

What is wrong with these people? Don’t buy anything from them because their customer service is the worst. I still have the wrong lines….

Longhorn Man · 07-01-2007, 03:34 PM

That's how LMC works.
You are lucky you got lines at all. There quality control has gone up, 3 years ago they'd have charged you for a bumper, sent you a seat cover, and showed brake hose on the bill.

FRENCHBLUE72 · 07-01-2007, 03:46 PM

Yep noone wants to buy from lmc support your local board vendors

**68 Stepside** · 07-01-2007, 03:58 PM

I'm going to go ahead and move this to the Review board, and leave a re-direct in General Discussion. If you can get to a point where you're at least in contact with LMC, maybe you could send your hoses back, get a refund, and use a board-recommended vendor. I've purchased from several of our vendors, and although I've not had to return anything, I don't suspect I'd have a problem doing so.

Here's the link to the list of board vendors:
http://67-72chevytrucks.com/links/browselinks.php?c=2

Best of luck to you.

cadman89 · 07-01-2007, 09:47 PM

Quote:

Originally Posted by 68 Stepside

I'm going to go ahead and move this to the Review board, and leave a re-direct in General Discussion. If you can get to a point where you're at least in contact with LMC, maybe you could send your hoses back, get a refund, and use a board-recommended vendor. I've purchased from several of our vendors, and although I've not had to return anything, I don't suspect I'd have a problem doing so.

Here's the link to the list of board vendors:
http://67-72chevytrucks.com/links/browselinks.php?c=2

Best of luck to you.

Thanks but so far they are telling me that I have the correct parts.
SO! if you have a tube of metal line grow I will pay you to send it to me...

Cadman

dwcsr · 07-02-2007, 12:23 AM

The hoses you have is for a 55- 59 GMC 102 model not your model. They most likely have substitued the part becuase it was better pricing or couldn't get the replacement hose any more. Or just didn't research the item.

go to www.rockauto.com and get RAYBESTOS Part # BH13841

72BLUZ · 07-02-2007, 01:20 AM

If You Have Paid For This Item With A Credit Card And Have Not Paid The Statement. You Could Dispute The Payment And Let The Credit Card Company Handle It!!!! Call T You Card Company!!!!

cadman89 · 07-07-2007, 03:10 PM

I got an email late in the afternoon on the 4th of July from the Supervisor Pam at LMC truck.

She said: " am very sorry for the delay in an answer, I have been out of the office. Our warehouse is not working today but I will call them first thing in the morning to see if they will rush this for me."

Then she even did a follow up call on Thursday. I called them 3 times and was never told that she was Out of the office only that she was away from her desk.

So It looks like they may redeem themself a bit late but we will see what happens and when I get the new lines.

Cadman

cadman89 · 07-11-2007, 09:49 AM

I got the new brake lines yesterday evening they had shipped them overnight shipping.
The new lines have a different part number.

It looks like most of the problem is because they are wrong in the catalog for the 1956 GMC 1/2 ton.
The correct number is 34-4401
I would like to know if this is the same line that is on the Chevy trucks.

SO.. When LMC truck found out that that I really did have the wrong parts
they overnighted the correct ones to me.
I'm happy that "Frances" will be back on the road shortly.

Cadman

07-01-2007, 03:31 PM	#1
cadman89 Registered User Join Date: Sep 2004 Location: Jacksonville, FL Posts: 265	Bad Customer Service at LMC Truck I had a brake hose go in my 1956 GMC ½ ton “Frances” a couple of weeks ago. I went to the LMC Truck website and ordered 2 new front brake lines part Number 34-4402 on the 13th of June. So the lines get to me on the 19th and I try to install them that Wed night the 20st but they don’t fit. The metal line just drops into the hole. I call them up on Thursday a couple times and get no answer then I call Friday the 22nd and after calling a couple times I get hold of customer service and they tell me they will check their stock and get back to me in 48 hours. Nothing happens so I call again on the 26th and am told that they checked the order and the stock and I have the correct parts. So I tell the lady that I took pictures and they don’t fit so she says email the supervisor pamm@longmotor.net nothing! So I call again on the 28th and am told that Pam is not at her desk but will get the message. Nothing! What is wrong with these people? Don’t buy anything from them because their customer service is the worst. I still have the wrong lines…. __________________ 56 GMC 1922 Dodge Rat Roadster 89 Gray Allante 90 Red Allante Turkey Run Photographer http://www.turkeyrun.com/photo_gallery.html

07-01-2007, 03:34 PM	#2
Longhorn Man its all about the +6 inches Join Date: Jan 2001 Location: Hilliard Ohio Posts: 2,690	Re: Bad Customer Service at LMC Truck That's how LMC works. You are lucky you got lines at all. There quality control has gone up, 3 years ago they'd have charged you for a bumper, sent you a seat cover, and showed brake hose on the bill.

07-01-2007, 03:46 PM	#3
FRENCHBLUE72 PROJECT 7DEUCE Join Date: Dec 2002 Location: GRANTS PASS OR Posts: 21,606	Re: Bad Customer Service at LMC Truck Yep noone wants to buy from lmc support your local board vendors __________________ GO BIG GREEN GO DUCKS MEMBER #6377 72 k-5 daily driver 6'' lift 35'' 350-350-205 slowly getting rust free. Project "7DEUCE" check out my build http://67-72chevytrucks.com/vboard/s...d.php?t=267665 Tim Powell..R.I.P EastSideLowlife..... R.I.P..

07-01-2007, 03:58 PM	#4
68 Stepside huh? Join Date: May 2000 Location: Washington, Illinois Posts: 5,690	Re: Bad Customer Service at LMC Truck I'm going to go ahead and move this to the Review board, and leave a re-direct in General Discussion. If you can get to a point where you're at least in contact with LMC, maybe you could send your hoses back, get a refund, and use a board-recommended vendor. I've purchased from several of our vendors, and although I've not had to return anything, I don't suspect I'd have a problem doing so. Here's the link to the list of board vendors: http://67-72chevytrucks.com/links/browselinks.php?c=2 Best of luck to you. __________________ Someday when I'm lonely, Wishing you weren't so far away, Then I will remember Things we said today. RIP El Jay

07-02-2007, 12:23 AM	#6
dwcsr Hollister Road Co. Join Date: Apr 2005 Location: Houston Posts: 6,131	Re: Bad Customer Service at LMC Truck The hoses you have is for a 55- 59 GMC 102 model not your model. They most likely have substitued the part becuase it was better pricing or couldn't get the replacement hose any more. Or just didn't research the item. go to www.rockauto.com and get RAYBESTOS Part # BH13841

07-02-2007, 01:20 AM	#7
72BLUZ Registered User Join Date: Nov 2006 Location: lafayette, ga. Posts: 832	Re: Bad Customer Service at LMC Truck If You Have Paid For This Item With A Credit Card And Have Not Paid The Statement. You Could Dispute The Payment And Let The Credit Card Company Handle It!!!! Call T You Card Company!!!! __________________ Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same.... Ronald Reagan

07-07-2007, 03:10 PM	#8
cadman89 Registered User Join Date: Sep 2004 Location: Jacksonville, FL Posts: 265	Re: Bad Customer Service at LMC Truck I got an email late in the afternoon on the 4th of July from the Supervisor Pam at LMC truck. She said: " am very sorry for the delay in an answer, I have been out of the office. Our warehouse is not working today but I will call them first thing in the morning to see if they will rush this for me." Then she even did a follow up call on Thursday. I called them 3 times and was never told that she was Out of the office only that she was away from her desk. So It looks like they may redeem themself a bit late but we will see what happens and when I get the new lines. Cadman __________________ 56 GMC 1922 Dodge Rat Roadster 89 Gray Allante 90 Red Allante Turkey Run Photographer http://www.turkeyrun.com/photo_gallery.html

07-11-2007, 09:49 AM	#9
cadman89 Registered User Join Date: Sep 2004 Location: Jacksonville, FL Posts: 265	Re: Bad Customer Service at LMC Truck I got the new brake lines yesterday evening they had shipped them overnight shipping. The new lines have a different part number. It looks like most of the problem is because they are wrong in the catalog for the 1956 GMC 1/2 ton. The correct number is 34-4401 I would like to know if this is the same line that is on the Chevy trucks. SO.. When LMC truck found out that that I really did have the wrong parts they overnighted the correct ones to me. I'm happy that "Frances" will be back on the road shortly. Cadman __________________ 56 GMC 1922 Dodge Rat Roadster 89 Gray Allante 90 Red Allante Turkey Run Photographer http://www.turkeyrun.com/photo_gallery.html



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