Alternator pulley - The 1947 - Present Chevrolet & GMC Truck Message Board Network

**swervin ervin** · 01-22-2003, 01:40 PM

Well, as some of you know, I bought a Powermaster 140 amp, chrome alternator last June, from Summit.

I noticed the other day, a small spot on the pulley where the chrome had flaked off. So, last night, I went to Powermaster's web site and found there tech support email address and sent them a friendly email. Sent them a pic of it, the one below. I asked how I would go about getting another pulley.

Here is the reply I got this morning. Pretty nice and prompt I think. Don't you just love it when you get this kind of service and not some kind of run around? I give a big thumbs up.

------------------------------------------------

What is your address and I will get one sent out to you?
Thank You,

John Brady
Tech Support
Powermaster Motorsports
865-688-5953, ext 1207

------------------------------------------------

bigblock73 · 01-22-2003, 01:45 PM

gotta like that!

Hopefully this is a trend (good servivce, not bad parts) that won't end.

-Jeff

LOHRTBT · 01-22-2003, 02:10 PM

That is really cool!!

Get this ...got one even better than that...Last week I bought my self a birthday present... A new Weight Bench and Some weights...

The Bench was on clearance since it was damaged...the smaller seat was split from kids playin on it. So instead of $189 I paid $50!! haha
I called the manufacturer and told them...I just purchased this unit and the seat is split. They said fax us a copy of your reciept and what you need and we will get it out to you.

So I send them a fax on Friday after noon about 1pm.....Monday morning before I leave for Work...FedEx is at my house with the parts free of charge!!!
Friggin amazing... I called them and told them it was greatly appreciated and the best cust serv. I have ever had in my life!

Cool huh!

J-Spec C10 · 01-22-2003, 03:01 PM

Is it me or does that belt look like its chrome too? That would be cool!

**swervin ervin** · 01-22-2003, 03:21 PM

Nope, no chrome belt.

Just a reflection off the alternator.

Dave,

that is cool. It makes you feel better about some of this stuff to hear stories like this. I get so sick of hearing how companys are stiffing their customers.

LOHRTBT · 01-22-2003, 03:32 PM

Thats for sure Mike...its really disheartening to hear all the b.s. that goes on.

*Zilverado* · 01-22-2003, 04:43 PM

Wow, that is good service. I agree it's good to hear these types of stories.

The way I see it, good customer service is cheap advertising for companies. I would imagine your positive endorcement of Powermaster products could easily get them a few more sales. As opposed to the effect that a negative response would have on a board like this.

Just one final thought Mike:

I think the fact that you sent them a "friendly" e-mail helped as well. Getting upset right away just makes everyone defensive and resolutions are usually harder to achieve. Just my $.02.

Oh Dave - nice weight bench. If I had the room in our house, I'd like to get an actual universal gym - oh well - some day.

**swervin ervin** · 01-22-2003, 05:26 PM

Yes, I've found over all these years that friendly works a lot better. If I had sent an email demanding they fix or replace it, and raising all sorts of crap, I very seriously doubt I would have received the email I did.

My mom used to say "you will catch more flies with honey than you will with vinegar". I used to think when I was a kid, what does this have to do with anything at all? Who wants to catch flies anyway?

Now I fully understand everything she ever said to me. She was/is a very wise women. She turned 90 December 1st.

Myride · 01-22-2003, 08:35 PM

thats what i'm talking about.

bill_ont_canada · 01-23-2003, 02:42 AM

Quote:

Originally posted by swervin ervin
My mom used to say "you will catch more flies with honey than you will with vinegar". I used to think when I was a kid, what does this have to do with anything at all? Who wants to catch flies anyway?

Now I fully understand everything she ever said to me. She was/is a very wise women. She turned 90 December 1st.

A wise old gentleman once told me

"In youth we learn... In age we understand"

Soooo true.

79BIG10 · 01-23-2003, 04:06 AM

Heck of some deals Mike and Dave. Sound like ya'll are finding some great companies. I wish we all could find some like that more often than not.

Big Paul · 01-23-2003, 06:35 AM

Snaggin' up deals is always great, or getting great service.

My uncle bought a '93 Ferd Tempo off an elderly man for $300!!!

He said his wife was the only one who drove it since new, until she died so he just wanted to get rid of it. Car only had 15,000 miles on it and everything was spotless.

Helluva deal even considering what kinda car it is.

PHOENIX · 01-23-2003, 12:33 PM

I always start out nice with people through the internet, but sometimes you have to get strict when you think they may not be taking you seriously.

LOHRTBT · 01-23-2003, 01:03 PM

I know...geeze eddie...why do you have to be so rude to me !! ?? hahaha
j/k

**swervin ervin** · 01-27-2003, 06:36 PM

My new pulley came today. Emailed them last Wednesday, and it arrived today. Not bad. Pretty good service if you ask me. And to top it off, absolutely no cost to me.

*1FaastC10* · 01-27-2003, 11:20 PM

Quote:

Originally posted by Big Paul
Snaggin' up deals is always great, or getting great service.

My uncle bought a '93 Ferd Tempo off an elderly man for $300!!!

Helluva deal even considering what kinda car it is.

i wouldnt argue that with anybody. if they paid you $5,000,000 to take it, its STILL just a Tempo.

Big Paul · 01-27-2003, 11:36 PM

I know that....

CustomChevy · 01-28-2003, 12:27 AM

Sweet dude, sweet. Powermaster seems like they rock! I have their mini-starter and when my truck was running, that thing kicked great! Too bad I can't even use it, just collecting dust in my storage.

01-22-2003, 01:40 PM	#1
swervin ervin You get what you pay for Join Date: Dec 1999 Location: Cherryville, NC Posts: 4,798	Alternator pulley Well, as some of you know, I bought a Powermaster 140 amp, chrome alternator last June, from Summit. I noticed the other day, a small spot on the pulley where the chrome had flaked off. So, last night, I went to Powermaster's web site and found there tech support email address and sent them a friendly email. Sent them a pic of it, the one below. I asked how I would go about getting another pulley. Here is the reply I got this morning. Pretty nice and prompt I think. Don't you just love it when you get this kind of service and not some kind of run around? I give a big thumbs up. ------------------------------------------------ What is your address and I will get one sent out to you? Thank You, John Brady Tech Support Powermaster Motorsports 865-688-5953, ext 1207 ------------------------------------------------ __________________ Mike 1985 Chevy C-10

01-22-2003, 02:10 PM	#3
LOHRTBT BeWarE tHe eViL CrAnkTOe! Join Date: Oct 2002 Location: Yukon, OK Posts: 3,605	That is really cool!! Get this ...got one even better than that...Last week I bought my self a birthday present... A new Weight Bench and Some weights... The Bench was on clearance since it was damaged...the smaller seat was split from kids playin on it. So instead of $189 I paid $50!! haha I called the manufacturer and told them...I just purchased this unit and the seat is split. They said fax us a copy of your reciept and what you need and we will get it out to you. So I send them a fax on Friday after noon about 1pm.....Monday morning before I leave for Work...FedEx is at my house with the parts free of charge!!! Friggin amazing... I called them and told them it was greatly appreciated and the best cust serv. I have ever had in my life! Cool huh! __________________ ~Dave~ You can call me Mike, Mike Oxlong - 1986 Chevy SWB - Stock for now - *1986 Chevy Custom SWB* *Stolen 6/26/05* - 1985 Chevy SWB SOLD - 1999 T/A Some mods www.cardomain.com/id/ramairdave AIM Screenname - Jester84

01-22-2003, 03:01 PM	#4
J-Spec C10 Whats this wire for?.... Join Date: Dec 2002 Location: Barrie, Ontario, CANADA Posts: 378	Is it me or does that belt look like its chrome too? That would be cool! __________________ Kyle CANADIAN CONNECTION '82 C10 Resto-Custom--> * 2 1/4" manifold back dual exhaust with Hooker Aerochambers & High Flow Cats Taylor Ignition Wires Centerline 15" Telstars with 32"x10" mudders

01-22-2003, 03:32 PM	#6
LOHRTBT BeWarE tHe eViL CrAnkTOe! Join Date: Oct 2002 Location: Yukon, OK Posts: 3,605	Thats for sure Mike...its really disheartening to hear all the b.s. that goes on. __________________ ~Dave~ You can call me Mike, Mike Oxlong - 1986 Chevy SWB - Stock for now - *1986 Chevy Custom SWB* *Stolen 6/26/05* - 1985 Chevy SWB SOLD - 1999 T/A Some mods www.cardomain.com/id/ramairdave AIM Screenname - Jester84

01-22-2003, 05:26 PM	#8
swervin ervin You get what you pay for Join Date: Dec 1999 Location: Cherryville, NC Posts: 4,798	Yes, I've found over all these years that friendly works a lot better. If I had sent an email demanding they fix or replace it, and raising all sorts of crap, I very seriously doubt I would have received the email I did. My mom used to say "you will catch more flies with honey than you will with vinegar". I used to think when I was a kid, what does this have to do with anything at all? Who wants to catch flies anyway? Now I fully understand everything she ever said to me. She was/is a very wise women. She turned 90 December 1st. __________________ Mike 1985 Chevy C-10

01-22-2003, 01:45 PM	#2
bigblock73 yeller Join Date: Oct 2001 Location: Twin Cities Posts: 13,824	gotta like that! Hopefully this is a trend (good servivce, not bad parts) that won't end. -Jeff

01-22-2003, 03:21 PM	#5
swervin ervin You get what you pay for Join Date: Dec 1999 Location: Cherryville, NC Posts: 4,798	Nope, no chrome belt. Just a reflection off the alternator. Dave, that is cool. It makes you feel better about some of this stuff to hear stories like this. I get so sick of hearing how companys are stiffing their customers.

01-22-2003, 04:43 PM	#7
Zilverado Account Suspended Join Date: Nov 2002 Location: Winnipeg, Manitoba, Canada Posts: 798	Wow, that is good service. I agree it's good to hear these types of stories. The way I see it, good customer service is cheap advertising for companies. I would imagine your positive endorcement of Powermaster products could easily get them a few more sales. As opposed to the effect that a negative response would have on a board like this. Just one final thought Mike: I think the fact that you sent them a "friendly" e-mail helped as well. Getting upset right away just makes everyone defensive and resolutions are usually harder to achieve. Just my $.02. Oh Dave - nice weight bench. If I had the room in our house, I'd like to get an actual universal gym - oh well - some day.

01-22-2003, 08:35 PM	#9
Myride Registered User Join Date: Mar 2002 Location: Pacific Northwest Posts: 292	thats what i'm talking about.

01-23-2003, 04:06 AM	#11
79BIG10 I'm back with 2nd truck! Join Date: Feb 2002 Location: Texas Posts: 3,774	Heck of some deals Mike and Dave. Sound like ya'll are finding some great companies. I wish we all could find some like that more often than not. __________________ 1979 Chevrolet Bonanza Big10 "Tootsie Roll" 1985 Chevrolet Silverado (wife's) Member of the Southern Bowties Club "Don't underestimate how sexy a fat man who drinks to excess can be." Homer Simpson

01-23-2003, 06:35 AM	#12
Big Paul Iamnotanofficerofthelaw Join Date: Feb 2002 Location: Turlock, California Posts: 352	Snaggin' up deals is always great, or getting great service. My uncle bought a '93 Ferd Tempo off an elderly man for $300!!! He said his wife was the only one who drove it since new, until she died so he just wanted to get rid of it. Car only had 15,000 miles on it and everything was spotless. Helluva deal even considering what kinda car it is. __________________ ~Paul~ '96 C1500 Silverado- Vortec 5.0L/Exhaust/Stock '87 S-10 Ext Cab- 2.8L/700r4 KIA Caught fire 12/7/03

01-23-2003, 12:33 PM	#13
PHOENIX Registered User Join Date: Oct 2002 Location: Phoenix, Arizona Posts: 4,703	I always start out nice with people through the internet, but sometimes you have to get strict when you think they may not be taking you seriously. __________________ * AVOID: LOPER'S PERMORANCE / LOPERSPEED.COM OF PHOENIX, AZ & COTTMAN TRANSMISSION *

01-23-2003, 01:03 PM	#14
LOHRTBT BeWarE tHe eViL CrAnkTOe! Join Date: Oct 2002 Location: Yukon, OK Posts: 3,605	I know...geeze eddie...why do you have to be so rude to me !! ?? hahaha j/k __________________ ~Dave~ You can call me Mike, Mike Oxlong - 1986 Chevy SWB - Stock for now - *1986 Chevy Custom SWB* *Stolen 6/26/05* - 1985 Chevy SWB SOLD - 1999 T/A Some mods www.cardomain.com/id/ramairdave AIM Screenname - Jester84

01-27-2003, 06:36 PM	#15
swervin ervin You get what you pay for Join Date: Dec 1999 Location: Cherryville, NC Posts: 4,798	My new pulley came today. Emailed them last Wednesday, and it arrived today. Not bad. Pretty good service if you ask me. And to top it off, absolutely no cost to me. __________________ Mike 1985 Chevy C-10

01-27-2003, 11:36 PM	#17
Big Paul Iamnotanofficerofthelaw Join Date: Feb 2002 Location: Turlock, California Posts: 352	I know that.... __________________ ~Paul~ '96 C1500 Silverado- Vortec 5.0L/Exhaust/Stock '87 S-10 Ext Cab- 2.8L/700r4 KIA Caught fire 12/7/03



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01-28-2003, 12:27 AM	#18
CustomChevy Registered User Join Date: Nov 2002 Posts: 461	Sweet dude, sweet. Powermaster seems like they rock! I have their mini-starter and when my truck was running, that thing kicked great! Too bad I can't even use it, just collecting dust in my storage.

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