LMC tips..

[hounddogs!]

Nothing but explain the situation.....

You've ordered and installed this part (like many other transactions you've had with them.....) and it failed on the first use. You are not satisfied and expect them to ship a functional replacement at no cost. If that means that they open the bag and pull on the handle before it leaves Lenexa, so be it.

Anything less is unacceptable customer service. No sense getting PO'd at LMC right off the bat; the guy in China told them that they were all A-#1 parts. Get PO'd at them if they don't take care of you.

[maddog1331]

I've only ordered from them once, and they messed up the order. I will personally avoid them based on that and the other 'LMC sucks' posts on here. Pretty bad when your first experience is a messed up order....I don't have the time to deal with incompetence.

And, no, I didn't bother to call them to straighten out the order, it was an inexpensive item that another guy I knew could use, so I just gave it away. So no input on their return policy, but based on first impression they suck, and are incompetent. :P

[sjarrett71]

Originally Posted by hounddogs!

No sense getting PO'd at LMC right off the bat; the guy in China told them that they were all A-#1 parts. Get PO'd at them if they don't take care of you.

Good point. LMC is just the middle man. They didn't actually make the part. The time to get PO'd is after they fail at customer service to make it right.