sporttruck direct! - The 1947 - Present Chevrolet & GMC Truck Message Board Network

ocbaud · 04-30-2003, 11:42 PM

i just sent them my THIRD email in the last month conserning my spindle i need to replace. so far they have not replied to either of my earlier emails. its starting to piss me off a little!

Quote:

This is my third email I have sent to you guys in concern of a single replacement spindle for the drivers side of my truck. If you could, please get back to me as soon as possible, like i said, this is the third time i have emailed you in the last month and still have gotten no reply yet.

i sent the following one on april 16th.

Quote:

Hi, i recently Emailed you regarding a set of drop spindles i purchased from you that i needed replaced. Today I talked to Western Chassis on the phone and they told me to get into contact with you guys to see if it would be possible to order a single spindle, since that is all i need. Thanks for your time. Hope you can get back to me soon.

and another one around the first of april through there website.

BaggedC10 · 05-01-2003, 12:58 AM

They'll never replie to your E-mail. Give them a call!

low 84 · 05-01-2003, 01:13 AM

Quote:

Originally posted by LowC10
They'll never replie to your E-mail. Give them a call!

word! don't you got a phone? its alot harder for them to ignore you if your yelling in there ear

78SilveradoSWB · 05-01-2003, 01:33 AM

Did you email to a particular person or just customer service in general? Emails can disappear with a point and click. A phone call to the customer service manager is a more direct method. Since SportTruck Direct is just the vendor, he'll probably give you a name of a person at Western Chassis to talk to. I don't think they sell singles, since they buy from Western Chassis in pairs.

ocbaud · 05-01-2003, 07:12 AM

Quote:

Originally posted by 78SilveradoSWB
Since SportTruck Direct is just the vendor, he'll probably give you a name of a person at Western Chassis to talk to. I don't think they sell singles, since they buy from Western Chassis in pairs.

thats what western chassis told me

Blue Beard · 05-01-2003, 08:04 AM

Phone call is best bet.

I get better results calling, but I usually ask for someone higher than the people answering phones. Usually Supervisor, Manager etc................

Slonaker · 05-01-2003, 11:30 AM

I have emailed them twice with questions about their lowering kits. I have never received a reply either time.

It really should not be an issue of how hard to ignore, telephone vs. email. If a company wants my money, they ought to try to treat me right. Putting an email address on your site, but not responding to emails from people who want to send you their money is just throwing money away.

Slonaker

**swervin ervin** · 05-01-2003, 07:24 PM

Sporttruck Direct is not at the top of my list anymore. I've bought several things from them, but not anymore. All my business for lowering stuff goes to Performance Suspension Components. They sell the same stuff, and same price. They will actually answer emails. And they will go out of their way to help you on the phone.

Slonaker, I agree with you. If you are going to get my hard earned dollar, you better go out of your way to get it. Customer satisfaction shouldn't be an option. After all, we are what's keeping them in business, not them making us money. Forums like this one will make or break a company too. Word of mouth advertising is the best you can get.

LOHRTBT · 05-01-2003, 07:34 PM

yeah....like they said....and dont yell at them and lose your temper and pull your trademark STFU!! haha
Seriously....be calm and collected and have your info out in front of you ready to answer any question they throw at you. Be kind and considerate and you would be amazed at where it will get you.

**old Rusty C10** · 05-02-2003, 11:26 AM

its my thinking if they arent going to answer emails tghen why have a web site that offers email to them.... id look for another company to use if they dont give a **** about email communication after offering it

PHOENIX · 05-02-2003, 03:42 PM

I have not delt with them and never will thanks to you guys.
I hate a company who can not even respond to emails.

Something like this just goes to show you that they are either unorganized or unprofessional.
Either way it is not someone I want to do business with.

Performance Suspension Components is only 10-15 minutes away from my house. I have been in there once for some sway bar brackets and bushings. I called at lunchtime and picked them up after work. I walked in the door and they had the parts ready for me. All I had to do was say my name and hand the cash. All the parts were right, as we discussed on the phone. Some of the guys working there were young, but they knew what they were talking about and I had no problems at all. I would definitely buy from them again.

05-01-2003, 12:58 AM	#2
BaggedC10 Under construction! Join Date: Aug 2002 Location: NorCal Posts: 1,065	They'll never replie to your E-mail. Give them a call! __________________ 2001 Silverado bagged on 22's. Sold

05-01-2003, 01:33 AM	#4
78SilveradoSWB Senior Member Join Date: Apr 2002 Location: Beaverton, OR Posts: 1,615	Did you email to a particular person or just customer service in general? Emails can disappear with a point and click. A phone call to the customer service manager is a more direct method. Since SportTruck Direct is just the vendor, he'll probably give you a name of a person at Western Chassis to talk to. I don't think they sell singles, since they buy from Western Chassis in pairs. __________________ Mitch 1978 Chevrolet Silverado C 10 454 BB, TH400

05-01-2003, 08:04 AM	#6
Blue Beard Registered User Join Date: Jan 2003 Location: Washington State Posts: 8,831	Phone call is best bet. I get better results calling, but I usually ask for someone higher than the people answering phones. Usually Supervisor, Manager etc................ __________________ 1970 Chev CST 2003 Harley Fatboy 1975 Chevrolet Step Van 1956 Chev Bel Air 1977 Blazer 2WD For Sale $3000.00 1978 Blazer 2WD For Sale $7000.00 1978 Silverado 2005 Monte Carlo

05-01-2003, 11:30 AM	#7
Slonaker Insert Witty Text Here Join Date: Oct 2002 Location: San Antonio, TX Posts: 3,415	I have emailed them twice with questions about their lowering kits. I have never received a reply either time. It really should not be an issue of how hard to ignore, telephone vs. email. If a company wants my money, they ought to try to treat me right. Putting an email address on your site, but not responding to emails from people who want to send you their money is just throwing money away. Slonaker __________________ '86 Chevy C10 (Sold 04/19/13 ) Stock '01 Silverado

05-01-2003, 07:24 PM	#8
swervin ervin You get what you pay for Join Date: Dec 1999 Location: Cherryville, NC Posts: 4,798	Sporttruck Direct is not at the top of my list anymore. I've bought several things from them, but not anymore. All my business for lowering stuff goes to Performance Suspension Components. They sell the same stuff, and same price. They will actually answer emails. And they will go out of their way to help you on the phone. Slonaker, I agree with you. If you are going to get my hard earned dollar, you better go out of your way to get it. Customer satisfaction shouldn't be an option. After all, we are what's keeping them in business, not them making us money. Forums like this one will make or break a company too. Word of mouth advertising is the best you can get. __________________ Mike 1985 Chevy C-10

05-01-2003, 07:34 PM	#9
LOHRTBT BeWarE tHe eViL CrAnkTOe! Join Date: Oct 2002 Location: Yukon, OK Posts: 3,605	yeah....like they said....and dont yell at them and lose your temper and pull your trademark STFU!! haha Seriously....be calm and collected and have your info out in front of you ready to answer any question they throw at you. Be kind and considerate and you would be amazed at where it will get you. __________________ ~Dave~ You can call me Mike, Mike Oxlong - 1986 Chevy SWB - Stock for now - *1986 Chevy Custom SWB* *Stolen 6/26/05* - 1985 Chevy SWB SOLD - 1999 T/A Some mods www.cardomain.com/id/ramairdave AIM Screenname - Jester84

05-02-2003, 11:26 AM	#10
old Rusty C10 Robert Olson Transport Join Date: Oct 2002 Location: recent transplant to NC USA Posts: 20,313	its my thinking if they arent going to answer emails tghen why have a web site that offers email to them.... id look for another company to use if they dont give a **** about email communication after offering it __________________ Bob 1951 International running on a squarebody chassis "If a man's worth is judged by the people he associates himself with, then i am the richest man in the world knowing some of the fine people of this board" http://67-72chevytrucks.com/vboard/a...t.php?f=25&a=9 (you can review the site rules here!) PM Me for your vehicle/parts hauling needs in the North East US or see my Facebook page Robert Olson Transport Live each day to the fullest.. you never know when fate is going to pull the rug out from under you... I hate cancer!!

05-02-2003, 03:42 PM	#11
PHOENIX Registered User Join Date: Oct 2002 Location: Phoenix, Arizona Posts: 4,703	I have not delt with them and never will thanks to you guys. I hate a company who can not even respond to emails. Something like this just goes to show you that they are either unorganized or unprofessional. Either way it is not someone I want to do business with. Performance Suspension Components is only 10-15 minutes away from my house. I have been in there once for some sway bar brackets and bushings. I called at lunchtime and picked them up after work. I walked in the door and they had the parts ready for me. All I had to do was say my name and hand the cash. All the parts were right, as we discussed on the phone. Some of the guys working there were young, but they knew what they were talking about and I had no problems at all. I would definitely buy from them again. __________________ * AVOID: LOPER'S PERMORANCE / LOPERSPEED.COM OF PHOENIX, AZ & COTTMAN TRANSMISSION *



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