American Classic Truck Parts... - The 1947 - Present Chevrolet & GMC Truck Message Board Network

68gmsee · 02-26-2010, 05:14 PM

It never ceases to amaze me at the mindset of some businesses. They'd rather lose not only one but several future sales and customers than to try to rectify a mistake and please a customer.

Twenty years ago I stopped buying tires at Sears due to one tire they would not acknowledge was defective (on a Honda no less). I have spent countless hundreds of dollars on tires on all my vehicles since then but not at Sears.

A satisfied customer is worth more than a few dollars lost. He will come back and pass the experience on to others. On the other hand a disatisfied customer may cost them 10 times more with bad publicity.

02-26-2010, 05:14 PM	#1
68gmsee Active Member Join Date: Jul 2007 Location: Centrally located between Houston, Austin and Waco. BCS area. Posts: 7,947	Re: American Classic Truck Parts... It never ceases to amaze me at the mindset of some businesses. They'd rather lose not only one but several future sales and customers than to try to rectify a mistake and please a customer. Twenty years ago I stopped buying tires at Sears due to one tire they would not acknowledge was defective (on a Honda no less). I have spent countless hundreds of dollars on tires on all my vehicles since then but not at Sears. A satisfied customer is worth more than a few dollars lost. He will come back and pass the experience on to others. On the other hand a disatisfied customer may cost them 10 times more with bad publicity.



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