Brothers strikes again

[jb4short]

Originally Posted by ETsC10

This is indeed a customer service issue.

In contrast, I bought a carb from Rock Auto late Friday night and early Monday
had an email, from a real person, saying they couldn't get the part, that they didn't
know a time line and that they had credited my CC.

Prices, service and company integrity hold equal value in my book.

because as good as they are Rock Auto doesn't stock a single part

[ETsC10]

Originally Posted by jb4short

because as good as they are Rock Auto doesn't stock a single part

Agreed, they don't.
However, I was looking for an early 2 bbl, orig carb for a 6 cyl Mustang.
Not an easy one to locate.
They have far better abilities for finding parts than I do and I'm willing to
pay for that service.
Had I been looking for a truck part, I would have gone to a trusted
board vendor.
I was just trying to illustrate the difference in customer service.

[jb4short]

I know-just pointing it out because I see people associating service with inventory and the two aren't always related.

...it's a shame that people have these issues with Brothers because my experiences with them have been great. I know for a fact that they do everything they can to fill orders; even when it loses them money. I get the communication part people are griping about I just never had the issue myself and I like the service I've had from them (7 or 8 purchases).

[daverod]

I use Brothers a lot. Always comes in two or three days, unless it's on sale. After about a week I phone them, then it comes in two days.

[ETsC10]

You know, unless I hadn't book marked this thread, I would have forgotten about it.

In this case, it sounds like kacz81 is getting the run-around.

I personally can't rank on Brothers because I've never dealt with them. Isolated customer
issues do not make for a bad company. Though some do.

It seems, barring the "too big for their britches" few, most vendors that deal parts for our trucks (especially
our board vendors) are really trying to be good to their customers through a good customer service system.
I've dealt with the big ones who send you a cookie cutter response and the little ones who send an email to
let you know, day-to-day, where their search for your part is, when they expect it or offer a refund.

I can think of several board vender's who I can call up, get a real person and get a real answer
...not just sell the part to me on-line and THEN go looking for it.

Some few are more corporately controlled and fall back on the attitude that if they lose a sale
or a customer, there's plenty to follow...no biggie. '$ in numbers'. Often, the customer service folks will
take the helm and save their azz but eventually, those firms end up on this board's review...thankfully.

Good luck kacz81. Hope we find out Bothers came through for you.