Brothers ripped me off - The 1947 - Present Chevrolet & GMC Truck Message Board Network

iluvmy72 · 08-04-2003, 11:40 AM

They sent me the same cheap seals as my brother got from JC Whitney for his truck but he paid half of what I paid and now they won't take it back because they said I bought it at a sale price?!?!.....I am buying everything from LMC and Chevy Duty for now on.

Warbones · 08-04-2003, 11:49 AM

So you paid a higher price for seals that you could have gotten through JC Whitney at a lesser price and your going to consider going through LMC??? Might ask around about them as well. From what I am hearing they have a nice catalog with good detailed exploded view pictures and thats about it. Was the seals on sale at Brothers? I think I would have shopped around before ordering them. Although I am more concerned on quality then price. If I can get the same item somewhere else for cheaper, Great! But how does one know it's the same item?

Steve @ BROTHERS · 08-04-2003, 02:06 PM

iluvmy72,

If you want to return the seals, call us, ask for John Lawrence (our sales manager) and he'll take care of it. As I've said here before on the board, we (BROTHERS Customer Service guys) are all car & truck guys too. We're not interested in sticking you with something you can't use or don't want. We've all run into the same issues ourselves over the years and we do what we can to make sure our customers get taken care of the way we would like to be. Buying it On-Sale does not mean you can't return it. Our return policy is pretty loose, if it's reasonable, we'll work out a resoultion for you regardless of when you bought it and how much you bought it for.

As far as JC Whitney, take your chances with quality if your trying to get a better deal. Just because JC Whitney's seals look like ours doesn't mean they're the same.

Steve Flanders
BROTHERS Customer Service
909-808-9790
800-977-2767
e-mail steve@brotherstrucks.com

Davy · 08-04-2003, 02:35 PM

Sounds like a reasonable response to me. Hopefully both parties get a fair resolution.

Davy

70 CST 4X4 · 08-04-2003, 02:39 PM

Quote:

Originally posted by Davy
Sounds like a reasonable response to me. Hopefully both parties get a fair resolution.

Davy

I agree!

cableguy0 · 08-04-2003, 03:15 PM

definately seems like brothers is taking up there end of the deal and im gonna have to agree with the brothers rep just because two parts look the same doesnt mean they ARE the same jc whitney has been known through the years to sell some total garbage and also some decent stuff. but i will have to say if your looking to save money you better stay as far away from lmc as humanly possible because you wont save any money shopping with them

Custom 68 · 08-04-2003, 03:16 PM

I didnt know anybody from Brothers was on the board. He has been registered for a while but few posts. Glad to see them on board (so to speak

)

**COBALT** · 08-04-2003, 03:26 PM

Ooops! Several people have made the mistake of jumping to conclusions, and getting on this board to ***** about a vendor only to have them respond because they're a member.

Usually stuff like this is either a lack of communication or complacency of either party.

How hard did you try to return them???

As for any vendor you're going to have ups and downs. I've had all kinds of trouble with LMC. They're also more expensive, so if you're concerned about $$$ why are you thinking about going to them?

As for the actual item what seals are you buying? Is there a reason you're not going to NAPA for them?

mocwon · 08-04-2003, 05:36 PM

Can't ask for any better customer service than what Steve has offered.

c10crazy · 08-04-2003, 05:53 PM

Steve@Brothers, that sounds like like very good customer service you are offering. This board has THOUSANDS of members. We are not all RICH. Just a suggestion, maybe you could post Weekly specials on our parts forum for us on various parts to help Us and You out!. Us truck guys are Always looking for a deal on parts to finish our trucks. This group of guys could keep your business booming!. We gotta deal?

nejeff · 08-04-2003, 05:56 PM

Do us a favor and end this post altogether! "Brothers Ripped me off" is a little too much! Talk about defaming a company's character! Never dealt with them but at least they came on and responded back in the "public forum". Won't see that often in life. Hope you guy's get it worked out

busterwivell · 08-04-2003, 05:56 PM

What a timely response, too. Good show, Steve!

Steven Sellers · 08-04-2003, 06:15 PM

Nice to see one more stand-up guy(guys) added to our board

RON WOODGEARD · 08-04-2003, 06:21 PM

Steve@brothers,

You've attracted my attention, I haven't purchased anything from Borthers as of yet, Mainly because I DID live in Las Vegas and I could go to Tuckers and buy it. But now that I will have to mail order, you guys will be first on my list!!!!

It's great to see so many representatives from the different companies here.

Ron

Maximum Overdrive · 08-04-2003, 06:40 PM

I still fail to see how they "ripped" you off. Pretty clear to me you were more than happy with the part until your brother walked in with a part that was similar and was cheaper from JC Whitney. In my book they didnt do anything wrong and you should feel pretty damn lucky they appeared on the board and even offered to take back the part.

**john** · 08-04-2003, 06:47 PM

I bought a seal set a couple of years ago from Brothers. It was a complete cab set, doors w/shield etc and everything I got was very good quality. Was happy with wood bed kit also. John

*Shane* · 08-04-2003, 07:40 PM

Kudo's to Steve@Brothers for his quick response and more-than-fair reply on returning the parts.

Doesn't sound like a "Rip-Off" to me when the guy offers to take them back ....

iluvmy72 · 08-05-2003, 12:32 AM

Thank You Steve......I did compare it to the other brand and there is a difference in thickness......I will keep the seals and use them.....I don't mean to try to tarnish Brothers but I was just upset at the time after I called and they said I couldn't return them. The way the guy broke it down was I told him I started to install them and had removed the wrapping but I didn't apply the adhasive yet and he thought I did.....Nice to know the companies are backing their products on this board.

GMC_Aaron · 08-05-2003, 03:10 AM

I have bought alot of stuff from Brothers; that's after I tried all of the others and I will continue to buy from them because they have been good to me. There are only a couple of other shops that I will buy from besides Brothers and LMC is definitely not one of them. They have done me wrong a couple of times, most notably when I purchased a faulty fuel gauge from them. I was going on a long trip with few gas stations along the way, so I really needed a gauge bad. I ordered from LMC and got a "Dud". I had 2 days until I leave for my trip and I was trying to come up with an alternate plan. I decided to order from Brothers and I was prepared to pay for extra shipping, but the customer service rep. charged me for ground freight, assuring me that I would get it next day. I did! That really impressed me. I guess when it comes to parts for our trucks, there are going to be some bad parts that everyone sells because there is only one manufacturer on certain things, but LMC seems to have alot more than everyone else. Steve @ Brothers is an example of the excellent customer service @ Brothers and I'm a big customer service fan.

A.P. · 08-05-2003, 07:50 AM

Brothers could be pricy but they sell quality parts. I never had any trouble with their service or product.

lost wages · 08-06-2003, 02:13 AM

i ordered from them for the first time the other day, i bought a bolt set to put my truck back together, the package weighs 3 pounds and i was charged 24 dollars for shipping, ups ground. other than that they seem ok. I dont think i will order small things from them anymore though.

**Chevy4Life** · 08-06-2003, 02:47 AM

Quote:

Originally posted by lost wages
the package weighs 3 pounds and i was charged 24 dollars for shipping, ups ground.

08-04-2003, 11:40 AM	#1
iluvmy72 Registered User Join Date: Jan 2002 Location: Springville, UT, USA Posts: 1,010	Brothers ripped me off They sent me the same cheap seals as my brother got from JC Whitney for his truck but he paid half of what I paid and now they won't take it back because they said I bought it at a sale price?!?!.....I am buying everything from LMC and Chevy Duty for now on.

08-04-2003, 11:49 AM	#2
Warbones Navel Inspector Join Date: Mar 2003 Location: Wichita, Ks Posts: 1,373	So you paid a higher price for seals that you could have gotten through JC Whitney at a lesser price and your going to consider going through LMC??? Might ask around about them as well. From what I am hearing they have a nice catalog with good detailed exploded view pictures and thats about it. Was the seals on sale at Brothers? I think I would have shopped around before ordering them. Although I am more concerned on quality then price. If I can get the same item somewhere else for cheaper, Great! But how does one know it's the same item? __________________ 1948 Chevy Aerosedan GONE! I think. 1984 Cadillac Fleetwood Brougham Coupe WANTED 1967 IMPALA 1967 CST C10 Long Bed with a 283

08-04-2003, 02:06 PM	#3
Steve @ BROTHERS Registered User Join Date: Nov 2001 Location: Corona,CA Posts: 48	Call us and we'll resolve it iluvmy72, If you want to return the seals, call us, ask for John Lawrence (our sales manager) and he'll take care of it. As I've said here before on the board, we (BROTHERS Customer Service guys) are all car & truck guys too. We're not interested in sticking you with something you can't use or don't want. We've all run into the same issues ourselves over the years and we do what we can to make sure our customers get taken care of the way we would like to be. Buying it On-Sale does not mean you can't return it. Our return policy is pretty loose, if it's reasonable, we'll work out a resoultion for you regardless of when you bought it and how much you bought it for. As far as JC Whitney, take your chances with quality if your trying to get a better deal. Just because JC Whitney's seals look like ours doesn't mean they're the same. Steve Flanders BROTHERS Customer Service 909-808-9790 800-977-2767 e-mail steve@brotherstrucks.com

08-04-2003, 02:35 PM	#4
Davy Registered User Join Date: Apr 2003 Location: Rice, Minnesota Posts: 370	Sounds like a reasonable response to me. Hopefully both parties get a fair resolution. Davy __________________ 1970 Blazer CST Looking for NOS items for my CST restoration.

08-04-2003, 03:15 PM	#6
cableguy0 Senior Member Join Date: Apr 2000 Location: Delta,Pa Posts: 14,950	definately seems like brothers is taking up there end of the deal and im gonna have to agree with the brothers rep just because two parts look the same doesnt mean they ARE the same jc whitney has been known through the years to sell some total garbage and also some decent stuff. but i will have to say if your looking to save money you better stay as far away from lmc as humanly possible because you wont save any money shopping with them __________________ Owner of North Point Car Care in Dundalk Md. We specialize in custom exhaust on both modern and classic vehicles. We are a full service auto shop from classics to modern vehicles. Feel free to contact me with questions. I will give a 10% discount to any board member.

08-04-2003, 03:16 PM	#7
Custom 68 Registered User Join Date: Nov 2001 Location: Springfield, MO Posts: 2,929	I didnt know anybody from Brothers was on the board. He has been registered for a while but few posts. Glad to see them on board (so to speak ) __________________ Dave 1968 Custom Chevy with turbo charged 5.3 gen III 4l80e swap 1967-71 GMC 3/4 ton long step 4x4 (not sure what year exactly?) "A good friend will bail you out of jail...but a true friend will be sitting next to you saying "that was frekin awesome". "If it doesn't fit force it...If it breaks then it needed to be replaced anyway!"

08-04-2003, 03:26 PM	#8
COBALT Senior Member Join Date: Sep 2001 Location: Seattle, WA, USA Posts: 5,817	Ooops! Several people have made the mistake of jumping to conclusions, and getting on this board to ***** about a vendor only to have them respond because they're a member. Usually stuff like this is either a lack of communication or complacency of either party. How hard did you try to return them??? As for any vendor you're going to have ups and downs. I've had all kinds of trouble with LMC. They're also more expensive, so if you're concerned about $$$ why are you thinking about going to them? As for the actual item what seals are you buying? Is there a reason you're not going to NAPA for them? __________________ '69 3/4 ton C20 2wd-350ci/TH400 '69 3/4 ton Custom 20 2wd-350ci/4sp Manual '99 2wd 5.7 Chevy Tahoe Seattle, WA.

08-04-2003, 05:36 PM	#9
mocwon Keep On Truckin' Join Date: Mar 2003 Location: Buda, Texas Posts: 1,354	Can't ask for any better customer service than what Steve has offered. __________________ Just Passin' Thru Some projects are like herding cats; others are like putting out fires; this one was like herding cats on fire.....

08-04-2003, 05:53 PM	#10
c10crazy Like a Rock! Join Date: May 2002 Location: USA Posts: 1,092	Steve@Brothers, that sounds like like very good customer service you are offering. This board has THOUSANDS of members. We are not all RICH. Just a suggestion, maybe you could post Weekly specials on our parts forum for us on various parts to help Us and You out!. Us truck guys are Always looking for a deal on parts to finish our trucks. This group of guys could keep your business booming!. We gotta deal? __________________ 69 LWB Runs great - work in progress Mess with me and you mess with the whole trailer park!

08-04-2003, 05:56 PM	#11
nejeff Registered User Join Date: Jun 2003 Location: Nebraska Posts: 63	END this post! Do us a favor and end this post altogether! "Brothers Ripped me off" is a little too much! Talk about defaming a company's character! Never dealt with them but at least they came on and responded back in the "public forum". Won't see that often in life. Hope you guy's get it worked out __________________ 72' Chevy Super Cheyenne LWB 72' Chevy C-10 (307 Parts Truck)

08-04-2003, 05:56 PM	#12
busterwivell Registered User Join Date: Jan 2002 Location: Sahuarita, AZ USA Posts: 2,033	What a timely response, too. Good show, Steve! __________________ Bill - Tucson, AZ 47 Chevrolet 2 dr sedan 56 Chevrolet 210 2 dr sedan 66 Chevrolet Malibu 2 dr 4 speed 71 Chevrolet C30 Longhorn 86 Chevrolet Monte Carlo SS (Sold) 01 Chevrolet Tahoe IM - BUSTERWIVE@aol.com

08-04-2003, 06:15 PM	#13
Steven Sellers Registered User Join Date: Jan 2002 Location: North Carolina Posts: 692	Nice to see one more stand-up guy(guys) added to our board __________________ 2008 Buick Enclave(wifes new non wrecked) 1996 Jeep Cherokee 2002 2500HD 6.0L (traded) 1998 Jeep Grand Cherokee(wifes/wrecked) 1977 DJ5 postal jeep(mmm lots of fun) 1988 Toyota 2wd p/u(DD, blewup 199,000) 1991 Toyota 2ed p/u (sry just cant break these things) 1997 XR70 Honda 1991 Z50(FOR SALE) 1972 Z50 Honda 1970 SWB 350/knucklebuster "The adventure begins and I am confident that there will be no end".

08-04-2003, 06:21 PM	#14
RON WOODGEARD Resident Young Old Dude ! Join Date: Jul 2001 Location: Nevada Posts: 1,948	Steve@brothers, You've attracted my attention, I haven't purchased anything from Borthers as of yet, Mainly because I DID live in Las Vegas and I could go to Tuckers and buy it. But now that I will have to mail order, you guys will be first on my list!!!! It's great to see so many representatives from the different companies here. Ron

08-04-2003, 06:40 PM	#15
Maximum Overdrive December 21, 2012 Join Date: Apr 2000 Location: Black Eagle, Montana Posts: 1,634	I still fail to see how they "ripped" you off. Pretty clear to me you were more than happy with the part until your brother walked in with a part that was similar and was cheaper from JC Whitney. In my book they didnt do anything wrong and you should feel pretty damn lucky they appeared on the board and even offered to take back the part.

08-04-2003, 06:47 PM	#16
john member #16 Join Date: Dec 1999 Location: Yuba City Ca. Posts: 3,618	I bought a seal set a couple of years ago from Brothers. It was a complete cab set, doors w/shield etc and everything I got was very good quality. Was happy with wood bed kit also. John __________________ john http://67-72chevytrucks.com/vboard/showgroups.php board vendors http://www.flickr.com/photos/1745471...7602865984234/



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08-04-2003, 07:40 PM	#17
Shane Account Suspended Join Date: Jun 2000 Location: over yonder Posts: 14,270	Kudo's to Steve@Brothers for his quick response and more-than-fair reply on returning the parts. Doesn't sound like a "Rip-Off" to me when the guy offers to take them back ....

08-05-2003, 12:32 AM	#18
iluvmy72 Registered User Join Date: Jan 2002 Location: Springville, UT, USA Posts: 1,010	Thank You Steve......I did compare it to the other brand and there is a difference in thickness......I will keep the seals and use them.....I don't mean to try to tarnish Brothers but I was just upset at the time after I called and they said I couldn't return them. The way the guy broke it down was I told him I started to install them and had removed the wrapping but I didn't apply the adhasive yet and he thought I did.....Nice to know the companies are backing their products on this board.

08-05-2003, 03:10 AM	#19
GMC_Aaron Registered User Join Date: Jul 2002 Location: Ventura, Ca. Posts: 87	I have bought alot of stuff from Brothers; that's after I tried all of the others and I will continue to buy from them because they have been good to me. There are only a couple of other shops that I will buy from besides Brothers and LMC is definitely not one of them. They have done me wrong a couple of times, most notably when I purchased a faulty fuel gauge from them. I was going on a long trip with few gas stations along the way, so I really needed a gauge bad. I ordered from LMC and got a "Dud". I had 2 days until I leave for my trip and I was trying to come up with an alternate plan. I decided to order from Brothers and I was prepared to pay for extra shipping, but the customer service rep. charged me for ground freight, assuring me that I would get it next day. I did! That really impressed me. I guess when it comes to parts for our trucks, there are going to be some bad parts that everyone sells because there is only one manufacturer on certain things, but LMC seems to have alot more than everyone else. Steve @ Brothers is an example of the excellent customer service @ Brothers and I'm a big customer service fan. __________________ Aaron Ventura, Ca. 1972 GMC Super Custom SB350/TH400

08-05-2003, 07:50 AM	#20
A.P. Black 72 Chevy Join Date: May 2002 Location: Los Angeles, California Posts: 662	Brothers could be pricy but they sell quality parts. I never had any trouble with their service or product. __________________ 72 Chevy, SWB, 350engine, TH400

08-06-2003, 02:13 AM	#21
lost wages Registered User Join Date: Apr 2001 Location: jefferson city, mo Posts: 1,364	i ordered from them for the first time the other day, i bought a bolt set to put my truck back together, the package weighs 3 pounds and i was charged 24 dollars for shipping, ups ground. other than that they seem ok. I dont think i will order small things from them anymore though.

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