Brothers Service?

[Tmwoodall]

Well the saga continues. I had planned to just let this die and bump them to the bottom of my vendor list. Now they are off of it totally, I'll be boycotting these folks now. What was a small issue has been mishandled big time in my opinion.

Timeline:
7/25 Place order
8/5 I call for status, and am told of Back order
8/9 I am charged full amount of order even though sway bar shipment date is no where in site, or even guesstimated by CS Rep.
8/10 I start thread to see if this is the norm. I cancel the sway bar as the rubber shipped
8/10 John PMs me for resolution
8/12 Rubber arrives
8/17 I respond to John's PM and tell him no hard feelings but I would like status of my refund
8/24 I am still owed my refund with no response from Brother's.

As it stands I have paid $323 for bumpstops and poly bushings (due to lack of Sway bar Refund) for the rear. Seems a bit steep to me!