Restoration world -Buyers beware, back orders and shipping charges!

[bobs409]

I'm writing this to warn of a lousy trick Restoration world just pulled on me. I placed and order with them and some parts were on back order. They sent what they had right away and charged me the full quoted shipping cost of $26.35 but when the other parts came in and were shipped, they charged me another $27.22 dollars for shipping!

Because they are too cheap to keep enough of their advertised items in stock, I had to fork out this outragious ship cost for the few other items. Remember, the shipping was to be $26.35 for ALL the parts, not half of them! By the way, I never authorized this extra cost, they just took it upon themselves to put it on my card.

I wrote them about this but as I expected, no reply. It's the last order they get from me.

I've been buying parts since I was 14 from so many companies I couldn't name half of them and this is the first one to ever to do this.

I strongly recommend anyone that orders parts from ANY company to make sure they aren't going to charge another shipping fee for back orders. If they don't have the parts, they shouldn't let you buy especially if they are going to double dip on the ship charges. If so, cancel and find a better company to deal with. Maybe they'll get the message when enough people do this.


Thanks for reading,,


Bob

[bigguy69]

Wow. I have had stuff on backorder, but never had that happen
Posted via Mobile Device

[truckster]

If you paid with a credit card, you can dispute the additional charges.

[Stocker]

Originally Posted by truckster

If you paid with a credit card, you can dispute the additional charges.

I would do this for sure.... don't let 'em get away with it.

[68gmsee]

Another reason to stay away from the impersonal "shipping" companies where all they do is man the phones and try to make money.

Use the local vendors on this site whenever possible. Might cost you a bit more but most of them are fair, more knowledgeable and will answer your questions.

[dan42]

I hear ya and am gonna move this thread over to the review section - we have a place for everything and that's where this needs to be.

[70cst]

Bummer

[lilpoindexter]

LMC does the same ****.

[DesertCat]

Originally Posted by 68gmsee

Another reason to stay away from the impersonal "shipping" companies where all they do is man the phones and try to make money.

Well now wait a minute, aren't we all guilty of being impersonal when we send an email (I wrote them about this but as I expected, no reply. -OP) and expect something?

If my boss had me do something and I told him "Oh, I sent an email"... I would get fried in a heartbeat.

This isn't the first thread I've seen where nobody bothered to call (as in call, on a telephone) to deal with something. No, we send an email and if it doesn't get answered... off to fry them on the internet.

Now I don't know the motivation behind this vendor, maybe they did intentionally screw you... but I kind of doubt it.

If you call and they tell you they are screwing you, at least you get the satisfaction of knowing that and respond however you will.

An unanswered email means nothing, but hey... it's YOUR $$$

[7T2]

Restoration World is local to me, and they seem like good, decent people. A lot of this mail-ordering is computerized and drop-shipped from other locations. It's possible their system sent the stuff out to you as it became available and mistakenly charged your card? Things like that do happen. An automated system can't think rationally, it just does what it is told to do. I would call and get to the bottom of it, I'll bet it's just a mistake and they take care of it for you.

[mbgmike]

Just for info

It was probably a mistake. Back orders are a pain for all of us in business. call them and ask why they charged again.

Drop shipping is not a bad thing like some people think. If i have a part in stock in Texas and the customer is in ,say Califonia or New mexico. Would it make sense to ship it from Texas when the part is made or the wholesaler is local? Companies TRY to get the parts to the customer the fastest way in stock or not. Parts are sold on a dailey basis. Customers call to see if in stock and it is, customers wait a few days to think or compare pricing and then order and the part is gone. Many companies have retail stores and parts can go fast.
Todays Technology things change fast. Companies are required to upgrade their online sales sites to comply with all the latest. It is hard to keep up with stuff.For example, Our site did not charge a customer automatically, we had to do it manually. We were required by the credit card companies to upgrade to the latest security changes. We did and we noticed later that when customers purchased on line, the charges were processed automatically. We did not know that until some customers mentioned it. All we did was upgrade to comply with the rules.
This only applies to on line sales and not faxed or called in orders. How can companies keep up with all the changes? (inhancements?)

You should not have been charged twice for shipping. I know that most companies are honest and are not out to cheat a customer. I am sure it was a mistake.
Just to mention we purchase parts from Large Mfg's, Whd's ,small companies etc, do you think that they do everything perfect? Remember their are people involved and some times brain cells aren't activated. I am sure if a phone call to the company with the issue it can be resolved. Another complaint we have is people say they called us 4 or 5 times and we did not return the calls. If you look at the time they did the calls its within 3 minutes. Many don't even leave a message and we don't even know why they called. Some just say "call me"
Some unhappy customers only will post or state partial statements from the vendor and not always the full statement, just what may benefit them.
My point is that NO company is perfect. Call them and I am sure the issue can be resolved.
If they do not have a phone number on their website to contact them
I would be concerned if they do not list a phone number. I don't deal with any company that makes it hard to contact them.

[DesertCat]

Originally Posted by mbgmike

Many don't even leave a message and we don't even know why they called. Some just say "call me"

... or my personal favorite - leaving a message with the phone number spoken sooooo freakin fast that an auctioneer couldn't catch it.

Good post Mike!

[bobs409]

Originally Posted by mbgmike

Just for info

It was probably a mistake. Back orders are a pain for all of us in business. call them and ask why they charged again.

It was no mistake. After sending them a letter about how I felt on this, they finally responded about a week later. (and gave me an excuse about why it took so long too) I got a phone call from the guy in charge and he was surprised by my being miffed about this. Said everyone charges this way. I of course corrected him on that!

He said there was no way he could ship the second part of orders for free and still stay in business. I told him to contact ANY other vendor and ask them if they charge for the second ship. I've never had it happen before. Classic parts sure doesn't do it, they broke my last order up into 3 shippments and I only paid the original cost.

I told him he should at least let the buyer know of this, not just charge their card like they did. If I knew they were going to double dip for the shipping, I would have either told them to wait and ship all at once or possibly skipped the parts they didn't have. ANYTHING but paying an extra $27 dollars or whatever it was.

I won't do business with them again, lesson learned!

[truckdude239]

call and dispute the charge with your card company