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01-09-2012, 12:14 PM
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#1 |
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Registered User
 
Join Date: Nov 2008
Location: Ridgecrest, CA.
Posts: 193
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beware of Brothers for parts
Ordered my new rear bumper and all parts associated with on thursday..paid via credit card via telephone order..salesman assured me it would be here next day ups as i lived in nearby city.....as of today..still no bumper..so i call
after being on hold for approx 15 min this Tim guys comes back and says " oh ya your order hasnt shipped yet"...I said "i was told on thur it would go out on that day...he said "oh well"...... So still not sure if i'll get my bumper this week..and after lookin at my cc they did charge it already.....on thursday... My advice: If you use Brothers Truck parts beware of bad customer service and expect to get lied to. Kevin |
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01-09-2012, 03:47 PM
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#2 |
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Registered User
 Join Date: Aug 2011
Location: Corona
Posts: 11
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Re: beware of Brothers for parts
PM Sent and left a message on your phone.
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01-16-2012, 01:06 AM
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#3 |
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Registered User
Join Date: Mar 2011
Location: Brandon,Iowa
Posts: 391
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Re: beware of Brothers for parts
I'm waiting on my mirrors that I ordered on the 23rd of December.
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01-16-2012, 11:43 AM
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#4 |
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Catchy title goes here..
 
Join Date: Mar 2002
Location: Rockwell, NC
Posts: 39,767
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Re: beware of Brothers for parts
Have you tried PMing Jamie?
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01-16-2012, 12:05 PM
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#5 |
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Registered User
Join Date: Aug 2011
Location: Corona
Posts: 11
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Re: beware of Brothers for parts
72 K20 - pm sent.
Everyone please feel free to contact us about your orders if you have questions. you can PM or contact us @ 800-977-2767 Thank you. |
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05-11-2012, 05:30 AM
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#6 |
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Registered User
Join Date: Mar 2012
Location: downunder
Posts: 76
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Re: beware of Brothers for parts
yes im waiting for my money back.. Ive waited 2 weeks for a set of lowering blocks to be shipped.. money has been charged ,nothing arrives , so i decide to email.. Im told they need more money for shipping.. no-one contacted me about this, i was waiting for my parts to arrive.. Im sick of bad service , bad communication, not good enuf..
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05-13-2012, 01:45 PM
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#7 |
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Registered User
Join Date: Jul 2000
Location: Corona, CA
Posts: 310
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Re: beware of Brothers for parts
USA69Z - PM sent.
I will investigate the issue once it get to the office tomorrow morning and PM you the details. I apologize for the lack of communication and will have answers for you tomorrow. Once I get your contact information so I find your account, I will get you $$$ back ASAP as requested. Thanks, John Lawrence General Manager john@brotherstrucks.com
__________________
1967 Chevy Short/Fleet 1969 Chevy Short/Step 2004.5 Dodge 2500 4x4 Cummins 6spd Last edited by John @ BROTHERS; 05-13-2012 at 01:51 PM. |
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05-13-2012, 06:49 PM
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#8 |
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Registered User
Join Date: Mar 2012
Location: downunder
Posts: 76
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Re: beware of Brothers for parts
thankyou John.
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