They lost my parts... (UPS) - The 1947 - Present Chevrolet & GMC Truck Message Board Network

elks · 03-04-2013, 11:12 PM

So I ordered an exhaust system for my 1972 chevy truck from Summit. It is a thrush system. It was supposed to be delivered on Feb 22nd... Well not here and they do not know where it is... I just finished a 2 year engine rebuild and needed the exhaust to fire and break in the engine.

I paid $280 for parts and $110 shipping. What is a reasonable expectation for me to have? Should they replace the parts and delivery?

Should I be entitled to more? Time is money and in all honesty, I am really bummed since the truck was my grandfathers and I have been working for 2 years to get it running... Best case is we reorder and get it here, but it was 2 weeks delivery the first time...

PS. The parts were tracked to the local distribution center then lost. I have called ups twice and get the run around. They say things contrary to the computer etc. I paid the higher shipping because the 44 pound package had to be shipped Freight.

I am going to get on the phone with Summit and UPS tomorrow... Just not sure what to do, never had an issue in the past despite being an eBay addict.

**70cst** · 03-04-2013, 11:38 PM

They should replace them with free shipping. But first they will try and locate your missing headers. Be patient and best of luck.

**Ol Blue K20** · 03-04-2013, 11:44 PM

one of em will make good on it, but I imagine it will be summit and they will go after UPS
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buckskins4ever · 03-04-2013, 11:45 PM

Summit is really good with Customer Satisfaction. I would call them back and "ask" not demand that they reimburse you the shipping cost since they failed to get the parts to you on time. They will do this, and still honor the order. Just be nice, I know from experience, a little finesse with some of these companies will get you along ways.

ARC190 · 03-04-2013, 11:45 PM

If there's '5 day' shipping or something like that, I'd expect a refund on the $110. I would think that 13 days past estimated delivery date is enough time for them to issue replacements. That's just my opinion.
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Redaddiction · 03-04-2013, 11:47 PM

You shouldn't be "entitled" to more of anything. If you have an issue why not call Summit? If they aren't willing to work with you then contact your credit card company and have them take care of the rest.

ARC190 · 03-04-2013, 11:47 PM

Quote:

Originally Posted by buckskins4ever

Summit is really good with Customer Satisfaction. I would call them back and "ask" not demand that they reimburse you the shipping cost since they failed to get the parts to you on time. They will do this, and still honor the order. Just be nice, I know from experience, a little finesse with some of these companies will get you along ways.

For the most part, companies don't get as big as Summit and UPS by screwing over their customers. I'm sure they will make it right. Just remember to stay calm and cool.

Posted via Mobile Device

**Clyde65** · 03-05-2013, 09:48 AM

It sounds to me that Summit didnt screw anyone, looks like the shipping company did. I would call Summit, they will make it right, you could ask to have it shipped a different way and probably expedited shipping but dont get greedy, this is one of the perils of buying on line. Good luck!

chopnchaneled · 03-06-2013, 02:58 PM

UPS bought "overnite freight" and are still using overnite drivers and they are well ????
I have to deal with them on a regular occasion.
Like was posted before go to summit and let them deal with their shipper, I'm betting this is not the first time on this type of thing happening. Summit has always been good on getting things right.
Good luck.

elks · 03-07-2013, 05:46 PM

Man it has been rough. Supposedly they are going to have the parts here early in the am. We will see.

lilpoindexter · 03-25-2013, 01:12 AM

UPS sucks. This sort of thing always happens with those clowns. FedEx is a lot better.

64shortbox · 04-03-2013, 01:48 AM

UPS actually stands for United Parcel Smashers

03-04-2013, 11:12 PM	#1
elks Registered User Join Date: Mar 2009 Location: NW, Colorado Posts: 285	They lost my parts... (UPS) So I ordered an exhaust system for my 1972 chevy truck from Summit. It is a thrush system. It was supposed to be delivered on Feb 22nd... Well not here and they do not know where it is... I just finished a 2 year engine rebuild and needed the exhaust to fire and break in the engine. I paid $280 for parts and $110 shipping. What is a reasonable expectation for me to have? Should they replace the parts and delivery? Should I be entitled to more? Time is money and in all honesty, I am really bummed since the truck was my grandfathers and I have been working for 2 years to get it running... Best case is we reorder and get it here, but it was 2 weeks delivery the first time... PS. The parts were tracked to the local distribution center then lost. I have called ups twice and get the run around. They say things contrary to the computer etc. I paid the higher shipping because the 44 pound package had to be shipped Freight. I am going to get on the phone with Summit and UPS tomorrow... Just not sure what to do, never had an issue in the past despite being an eBay addict. __________________ Confidence is the feeling we have before we fully comprehend the situation Last edited by N2TRUX; 03-05-2013 at 11:17 AM.

03-04-2013, 11:38 PM	#2
70cst Senior Member Join Date: Feb 2001 Location: New Madison, Ohio Posts: 21,377	Re: They lsot my parts... They should replace them with free shipping. But first they will try and locate your missing headers. Be patient and best of luck. __________________ A husband can be right...or...A husband can be happy. 67-72 Chevy and GMC Trucks...The Classic Truck for the Classic Folk. 1970 CST Two tone green, 402BB, 400 Automatic, Tach, Buckets, AC, AM-FM, Tilt, GM CB, GM 8 Tract, LWB, etc JOHN 17:3...The better side of "LIFE" Remember: Everyday is a good day...Some are just gooder!

03-04-2013, 11:44 PM	#3
Ol Blue K20 Proprietor of Dale's Corner Join Date: Nov 2012 Location: Vacaville , CA Posts: 16,351	Re: They lsot my parts... one of em will make good on it, but I imagine it will be summit and they will go after UPS Posted via Mobile Device __________________ "Some Days Chickens And Some Days Feathers" Dale XNGH ECV Sam Brannan 1004 R.I.P. 67ChevyRedneck R.I.P. Grumpy Old Man R.I.P. FleetsidePaul

03-04-2013, 11:45 PM	#4
buckskins4ever Registered User Join Date: Dec 2012 Location: Altoona Iowa Posts: 481	Re: They lsot my parts... Summit is really good with Customer Satisfaction. I would call them back and "ask" not demand that they reimburse you the shipping cost since they failed to get the parts to you on time. They will do this, and still honor the order. Just be nice, I know from experience, a little finesse with some of these companies will get you along ways.

03-04-2013, 11:45 PM	#5
ARC190 Registered User Join Date: Dec 2012 Location: Oklahoma Posts: 59	Re: They lsot my parts... If there's '5 day' shipping or something like that, I'd expect a refund on the $110. I would think that 13 days past estimated delivery date is enough time for them to issue replacements. That's just my opinion. Posted via Mobile Device

03-04-2013, 11:47 PM	#6
Redaddiction LS1 Lover Join Date: Sep 2005 Location: Austin, TX Posts: 474	Re: They lsot my parts... You shouldn't be "entitled" to more of anything. If you have an issue why not call Summit? If they aren't willing to work with you then contact your credit card company and have them take care of the rest. __________________ USMC

03-05-2013, 09:48 AM	#8
Clyde65 1965 Chevy C10, 2005 4.8L/4l60 Join Date: Aug 2004 Location: DFW Texas Posts: 8,549	Re: They lsot my parts... It sounds to me that Summit didnt screw anyone, looks like the shipping company did. I would call Summit, they will make it right, you could ask to have it shipped a different way and probably expedited shipping but dont get greedy, this is one of the perils of buying on line. Good luck! __________________ Clyde65 Rebuild of Clyde http://67-72chevytrucks.com/vboard/s...84#post8338184 69 Aristocrat Lo Liner build http://67-72chevytrucks.com/vboard/s...84#post7561684 *support our troops!*

03-06-2013, 02:58 PM	#9
chopnchaneled Registered User Join Date: Dec 2009 Location: Atlanta, Ga. Posts: 1,050	Re: They lost my parts... (UPS) UPS bought "overnite freight" and are still using overnite drivers and they are well ???? I have to deal with them on a regular occasion. Like was posted before go to summit and let them deal with their shipper, I'm betting this is not the first time on this type of thing happening. Summit has always been good on getting things right. Good luck. __________________ I don't think we get smarter as we get older. We just run out of Stupid things to do.

03-07-2013, 05:46 PM	#10
elks Registered User Join Date: Mar 2009 Location: NW, Colorado Posts: 285	Re: They lost my parts... (UPS) Man it has been rough. Supposedly they are going to have the parts here early in the am. We will see. __________________ Confidence is the feeling we have before we fully comprehend the situation

03-25-2013, 01:12 AM	#11
lilpoindexter Registered User Join Date: Sep 2010 Location: los angeles Posts: 1,136	Re: They lost my parts... (UPS) UPS sucks. This sort of thing always happens with those clowns. FedEx is a lot better.

04-03-2013, 01:48 AM	#12
64shortbox Registered User Join Date: Jan 2011 Location: Tulare, CA Posts: 735	Re: They lost my parts... (UPS) UPS actually stands for United Parcel Smashers



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