Update on the Hooker problem - The 1947 - Present Chevrolet & GMC Truck Message Board Network

Tx Firefighter · 01-23-2004, 12:32 PM

Guy from Summit called me yesterday. He said the headers had arrived yesterday and he just wanted to call and apologize for all of the trouble and ask whether I wanted a refund or different set of headers. They had no problems and credited my Visa card for the full amount.

I've probably spent 20+ thousand at Summit over the last 15 years, and this was the first time I needed to return anything. I couldn't be happier with their customer service. I never expected a personal phone call from them. They'll sure continue to get my business from now on.

dubie · 01-23-2004, 12:45 PM

glad to hear everything worked out. It's nice to hear that this level of customer service still exists

imdarren · 01-23-2004, 01:18 PM

I just hope I dont have to spend that much before I get that kind of service.

70short/step · 01-23-2004, 04:25 PM

I have always had GOOD service from Summit. I havent had to spend anywhere near that amount to get good service from them either. Glad it worked out for you. 70Short/Step

theo70 · 01-23-2004, 05:59 PM

What are you replacing them with?

boraxman · 01-23-2004, 06:09 PM

Ive always liked dealing with Summit myself. I like their policies and customer service. Also anything I order is here in 2 days.

Tx Firefighter · 01-23-2004, 06:45 PM

Quote:

Originally posted by theo70
What are you replacing them with?

NOS GM big block manifolds

dinnut · 01-23-2004, 08:07 PM

did you pay an arm and a leg for those nos manifolds?
those one frank(pickmup) has for sale on the parts board look sweet too...
glad to hear thatthey refunded all your money and gave you a personal phone call

*rage'nrat638* · 01-23-2004, 08:36 PM

those look like the headers i had on my 85....
scraped the ground a few times with them...on the big block...
i tryed every thing to get them to fit the 638.....NO WAY

there in the scrap pile now

dinnut · 01-23-2004, 08:39 PM

why dont you try and sell those? im sure somebody needs something like that

*rage'nrat638* · 01-23-2004, 08:42 PM

Quote:

Originally posted by dinnut
why dont you try and sell those? im sure somebody needs something like that

LOOK AT THE RIGHT ONE I TOOK THE SAWSALL TO IT....
good pair of flanges tho

Blue Beard · 01-23-2004, 10:43 PM

Did I read that right..........You always got good service from hookers.........?

FRENCHBLUE72 · 01-23-2004, 10:51 PM

I have alway's had great deal's with summit... Glad they did ya good..

Tx Firefighter · 01-24-2004, 01:40 AM

Quote:

Originally posted by dinnut
did you pay an arm and a leg for those nos manifolds?

I bought an NOS left one on ebay for 25 bucks. The right one is 138 at the dealer.

01-23-2004, 12:32 PM	#1
Tx Firefighter Watch out for your cornhole ! Join Date: Jun 2003 Location: Azle, Texas Posts: 14,162	Update on the Hooker problem Guy from Summit called me yesterday. He said the headers had arrived yesterday and he just wanted to call and apologize for all of the trouble and ask whether I wanted a refund or different set of headers. They had no problems and credited my Visa card for the full amount. I've probably spent 20+ thousand at Summit over the last 15 years, and this was the first time I needed to return anything. I couldn't be happier with their customer service. I never expected a personal phone call from them. They'll sure continue to get my business from now on. __________________ I'm on the Instagram- @Gearhead_Kevin

01-23-2004, 12:45 PM	#2
dubie Registered User Join Date: May 2000 Location: Flin Flon, Manitoba, Canada Posts: 8,853	glad to hear everything worked out. It's nice to hear that this level of customer service still exists __________________ My name's Tim and I'm a truckaholic My 56 Chevy shop truck build http://67-72chevytrucks.com/vboard/s...d.php?t=562795

01-23-2004, 01:18 PM	#3
imdarren Registered User Join Date: Oct 2001 Location: SW Washington Posts: 1,006	I just hope I dont have to spend that much before I get that kind of service. __________________ Washington State 1967 Chevy C10 LWB Rodstoration In Progress. 1972 K20 Cheyenne Super

01-23-2004, 06:09 PM	#6
boraxman Keepin an eye out Join Date: Feb 2003 Location: So.Cal Posts: 3,920	Ive always liked dealing with Summit myself. I like their policies and customer service. Also anything I order is here in 2 days. __________________ 1970 Chevy C10 SWB 5.3 1996 Toyota Tacoma SR5 4x4 2007 Vespa GTS 250 Scooter ZIP 91351

01-23-2004, 08:07 PM	#8
dinnut Registered User Join Date: Apr 2003 Location: missouri city, tx Posts: 4,486	did you pay an arm and a leg for those nos manifolds? those one frank(pickmup) has for sale on the parts board look sweet too... glad to hear thatthey refunded all your money and gave you a personal phone call __________________ 70 longbed 496/th400/Ford 9"

01-23-2004, 04:25 PM	#4
70short/step Registered User Join Date: Dec 2003 Location: Stockton, CA Posts: 1,579	I have always had GOOD service from Summit. I havent had to spend anywhere near that amount to get good service from them either. Glad it worked out for you. 70Short/Step

01-23-2004, 05:59 PM	#5
theo70 COMING SOON... Join Date: Feb 2003 Location: Ft Worth TX Posts: 406	What are you replacing them with?

01-23-2004, 08:36 PM	#9
rage'nrat638 Account Suspended Join Date: Mar 2003 Location: THE FALL GUY CHICAGO IL Posts: 5,883	those look like the headers i had on my 85.... scraped the ground a few times with them...on the big block... i tryed every thing to get them to fit the 638.....NO WAY there in the scrap pile now Last edited by rage'nrat638; 07-12-2007 at 07:07 AM.

01-23-2004, 08:39 PM	#10
dinnut Registered User Join Date: Apr 2003 Location: missouri city, tx Posts: 4,486	why dont you try and sell those? im sure somebody needs something like that __________________ 70 longbed 496/th400/Ford 9"

01-23-2004, 10:43 PM	#12
Blue Beard Registered User Join Date: Jan 2003 Location: Washington State Posts: 8,831	Did I read that right..........You always got good service from hookers.........? __________________ 1970 Chev CST 2003 Harley Fatboy 1975 Chevrolet Step Van 1956 Chev Bel Air 1977 Blazer 2WD For Sale $3000.00 1978 Blazer 2WD For Sale $7000.00 1978 Silverado 2005 Monte Carlo

01-23-2004, 10:51 PM	#13
FRENCHBLUE72 PROJECT 7DEUCE Join Date: Dec 2002 Location: GRANTS PASS OR Posts: 21,606	I have alway's had great deal's with summit... Glad they did ya good.. __________________ GO BIG GREEN GO DUCKS MEMBER #6377 72 k-5 daily driver 6'' lift 35'' 350-350-205 slowly getting rust free. Project "7DEUCE" check out my build http://67-72chevytrucks.com/vboard/s...d.php?t=267665 Tim Powell..R.I.P EastSideLowlife..... R.I.P..



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