SO disappointed with Brothers.... - The 1947 - Present Chevrolet & GMC Truck Message Board Network

fade94 · 03-31-2015, 07:12 PM

Ordered an engine harness along with several other items. Email confirmation of the order said the harness was on back order so I called to see how long they anticipate before it is available. I was told they are made to order and it takes an additional 4-6 business days, so I left it on the order.
I get my other items yesterday and call to see when the harness with ship because my truck is dead in the water without it. This time I am told 4-6 WEEKS. He said it is because they are all made here and not imported. That is all well and good, but how about informing people? I told the guy it would be nice if that info was on the website to be seen when people are ordering. I would have gone somewhere else had I known that. He had a very we-don't-care-what-you-think attitude and dismissed me. So I told him I would get it elsewhere and cancelled the back order. I have 2 of these trucks to build and have a LOT of parts to buy, and NONE of them will be from Brothers after that.

EARNHARDT#3 · 03-31-2015, 07:43 PM

Yeah I don't like brothers. And their website stinks. My favorite is classic parts.

Ohio mike · 03-31-2015, 08:26 PM

I've heard same thing about them from other people

Carmen Black · 03-31-2015, 08:28 PM

I get their sales papers where parts are 50% off. It just makes me think they were selling overpriced junk to begin with.

hugger6933 · 03-31-2015, 09:08 PM

I had a order that was open over three months. Yes three months. I won't do that again. Jim

71swb4x4 · 03-31-2015, 09:16 PM

I placed an order with Wes at Classic Heartbeat and he actually answered the phone. I had a question about my order a week later and he answered again. That's worth quite a bit in my opinion, the guy answering the phone owns the business, and restores these trucks.

BrianG · 03-31-2015, 09:48 PM

I just received my new 4x4 fan shroud today from LMC. I had originally ordered one from Classic Industries and had to send that one back. The one from Classic Industries was made from fiberglass and it looked like someone made it in their back yard. Really bad. Classic was good about returning it, but I lost out on shipping. The one from LMC cost a third as much an is AMAZING... let me repeat I AM VERY VERY HAPPY WITH LMC. The fan shroud looks nearly identical to the stock ones. People if you need one of these don't spend 300 that some people are charging for NOS. Give LMC a shot on these. I've shied away from LMC mainly because of the rotten reputation that most people on this board have of them. I read a few posts where people had been satisfied with their fan shrouds so I gave them a shot. They have moved up a few notches on my source list with this order.

**'68OrangeSunshine** · 03-31-2015, 09:57 PM

Wes is cool, but get it direct from M&H in Santa Fe Springs Calif. They are probably the guys who are actually building the harness. Middlemen just cause delays.

getsomegreen · 03-31-2015, 10:25 PM

I do Brothers, Classic and LMC. Never had an issue with any

pat english · 03-31-2015, 10:28 PM

last time brothers sent one of there spring sale adds i drove down there to buy some parts(about 45 min drive) and everything that i wanted to buy on sale was not available...i ended out just buying a gas tank at regular price because i was already down there.

**leddzepp** · 03-31-2015, 10:31 PM

Quote:

Originally Posted by pat english

last time brothers sent one of there spring sale adds i drove down there to buy some parts(about 45 min drive) and everything that i wanted to buy on sale was not available...i ended out just buying a gas tank at regular price because i was already down there.

Same here. Luckily I'm only 10 minutes away...

**Elliot949** · 03-31-2015, 10:32 PM

I got a catalog from Brothers on a Tuesday when I got home from work... The next morning I called to place a order for the trailing arms from them... There was a price in the catalog they had just sent me but when I called to place the order I was quoted 67.00 higher for it... I was told they had a price increase and when I told them they had just sent me the catalog He said well that was a old one and the prices have changed and the new catalog would be out soon with the new prices... I told him he needed to sell for the price in the catalog and he said they wouldn't so I just told him that the other 6000.00 in parts that I needed to buy would definitely not come from Brothers...

Bowtiguy · 04-01-2015, 09:00 AM

New to the truck hobby. After shopping around, I ordered a power brake assembly for my CPP big brake package because it was "on sale". Three months later I get it..and its from CPP anyhow.

I just placed a $2K order with them early march when they announced their "sale". 15-20% of the items were on backorder, but you only know that AFTER placing the order and paying for it. Good thing I'm not in a hurry.

The rest of the parts arrived w/in 7 days to Colorado.

**Elliot949** · 04-01-2015, 09:32 AM

Quote:

Originally Posted by Bowtiguy

New to the truck hobby. After shopping around, I ordered a power brake assembly for my CPP big brake package because it was "on sale". Three months later I get it..and its from CPP anyhow.

I just placed a $2K order with them early march when they announced their "sale". 15-20% of the items were on backorder, but you only know that AFTER placing the order and paying for it. Good thing I'm not in a hurry.

The rest of the parts arrived w/in 7 days to Colorado.

ECE is definitely a better choice...

Bowtiguy · 04-01-2015, 10:53 AM

Quote:

Originally Posted by Elliot949

ECE is definitely a better choice...

They might be, but there website gives me a headache! These parts companies need to step into 2015 in regards to web design.

I don't mind paying a bit more for better service and parts application knowledge. That's what will differentiate best from the rest.

I've also noticed that the higher price point of a given car line, the better website/product development/customer service you get. Compared to the companies I dealt with when I raced C6 corvettes, truck part providers so far have been like my old turbo dodge days (with the exception of Rob @ No Limit, 1st class all the way.)

Then again, we used to pay $1200 for a splined sway bar set, $750 dry sump tanks, $2500 cranks and a set of 295/19 F 345/20R tires was $2k.

71meangreenc10 · 04-01-2015, 11:31 PM

Yep,

I stay away from them also along with CPP and Top Banana.

I use WES, ECE, Manes, LMC (Never had one issue with them) Atheys. Four out of the five answer the phone and answer questions. Southern Kentucky Classic is down the road for me and I use them "if" they have it in stock and I need to save on shipping costs.

Smitty

Dustytrix · 04-27-2015, 08:16 PM

I ordered from Brothers last Monday April 20th, for their special spring sale. Great prices, But I have not even got a tracking number yet. Vendors like this should not treat customers like that. I will not order from them again. For example, I ordered from Rock auto last nite and got email today saying part has shipped with tracking #.

TJ's Chevy · 04-27-2015, 11:43 PM

I've only ordered from Classic Parts of America and Truck and Car shop in california....never had issues yet. Expecting a ton of suspension parts from Classic parts tomorrow. Great price for the amount I ordered and free shipping to. They've always packaged everything well and all has been good quality thus far. Same with the things I've ordered from truck and car shop. Never have ordered from Brothers and from the reviews I have gotten probably never will...The Op of this thread had something happen very similar to what just happened with me at proformance powertrain...you can read my thread on it on this forum.

crossfire84 · 04-28-2015, 06:48 PM

Quote:

Originally Posted by Dustytrix

I ordered from Brothers last Monday April 20th, for their special spring sale. Great prices, But I have not even got a tracking number yet. Vendors like this should not treat customers like that. I will not order from them again. For example, I ordered from Rock auto last nite and got email today saying part has shipped with tracking #.

Dude chill out! I've ordered from them many times, Never had a tracking # or a problem. It may take time for the order to come with the sale. Don't panic!

Bowtiguy · 04-29-2015, 10:55 AM

follow-up from my last post ...everything showed up just fine and MUCH more timely than the Brake booster/master assembly. I've been getting regular e-mail updates of expected shipping date is and when the Back orders ship too.

Bowtiguy · 06-09-2015, 10:39 AM

another follow-up. I have to say, these guys are impressing me now. I ordered A BUNCH of parts in march.

After emptying every box I had, I just couldn't seem to find my window channel felt weather stripping. Gave Brothers a call, they sent out a new pair on their dime no questions asked. Once I got them, I noticed the packaging (4 in total, they sent 2 sets) looked similar to my hood/cowl seals I thought I had ordered two of by mistake in march.

Except, they weren't hood to cowl seals. You guessed it window channel felt.

I gave them a call and told them I'd be sending these back on my dime this time.

El Dorado Jim · 01-23-2017, 12:24 AM

thanks for the input guys, from what i can tell on other reviews, I will not order anything from Brothers, I hate bad service...

03-31-2015, 07:12 PM	#1
fade94 Registered User Join Date: Mar 2005 Location: Melissa, TX Posts: 799	SO disappointed with Brothers.... Ordered an engine harness along with several other items. Email confirmation of the order said the harness was on back order so I called to see how long they anticipate before it is available. I was told they are made to order and it takes an additional 4-6 business days, so I left it on the order. I get my other items yesterday and call to see when the harness with ship because my truck is dead in the water without it. This time I am told 4-6 WEEKS. He said it is because they are all made here and not imported. That is all well and good, but how about informing people? I told the guy it would be nice if that info was on the website to be seen when people are ordering. I would have gone somewhere else had I known that. He had a very we-don't-care-what-you-think attitude and dismissed me. So I told him I would get it elsewhere and cancelled the back order. I have 2 of these trucks to build and have a LOT of parts to buy, and NONE of them will be from Brothers after that. __________________ 68 short bed driver (71 clip on it now, swapping to 68 when weather cooperates) 67 short step project (will get SWB from the 68) 67 Camaro, #'s matching (my wife's) 03 Dodge Ram 2500 4x4 diesel 5 speed 4.10 rear Last edited by fade94; 03-31-2015 at 07:13 PM. Reason: forgot info

03-31-2015, 07:43 PM	#2
EARNHARDT#3 Registered User Join Date: May 2014 Location: PA Posts: 1,417	Re: SO disappointed with Brothers.... Yeah I don't like brothers. And their website stinks. My favorite is classic parts. __________________ 1967 C10, LWB, 250, Powerglide, PS, PB, 3/4 STATIC DROP

03-31-2015, 08:28 PM	#4
Carmen Black Registered User Join Date: Aug 2013 Location: Cary, NC Posts: 60	Re: SO disappointed with Brothers.... I get their sales papers where parts are 50% off. It just makes me think they were selling overpriced junk to begin with. __________________ Carmen Black Build 1971 SWB - Base Model

03-31-2015, 09:08 PM	#5
hugger6933 Registered User Join Date: Oct 2008 Location: Marianna Arkansas Posts: 7,280	Re: SO disappointed with Brothers.... I had a order that was open over three months. Yes three months. I won't do that again. Jim

03-31-2015, 09:16 PM	#6
71swb4x4 Senior Member Join Date: Nov 2003 Location: Brookings, SD Posts: 10,497	Re: SO disappointed with Brothers.... I placed an order with Wes at Classic Heartbeat and he actually answered the phone. I had a question about my order a week later and he answered again. That's worth quite a bit in my opinion, the guy answering the phone owns the business, and restores these trucks. __________________ Some people are like slinkies, they aren't good for anything, but you can't help but smile when you see one tumble down the stairs.

03-31-2015, 08:26 PM	#3
Ohio mike Registered User Join Date: Jan 2015 Location: Waldo Ohio Posts: 31	Re: SO disappointed with Brothers.... I've heard same thing about them from other people

03-31-2015, 09:48 PM	#7
BrianG Registered User Join Date: May 2011 Location: Oakley, Michigan Posts: 735	Re: SO disappointed with Brothers.... I just received my new 4x4 fan shroud today from LMC. I had originally ordered one from Classic Industries and had to send that one back. The one from Classic Industries was made from fiberglass and it looked like someone made it in their back yard. Really bad. Classic was good about returning it, but I lost out on shipping. The one from LMC cost a third as much an is AMAZING... let me repeat I AM VERY VERY HAPPY WITH LMC. The fan shroud looks nearly identical to the stock ones. People if you need one of these don't spend 300 that some people are charging for NOS. Give LMC a shot on these. I've shied away from LMC mainly because of the rotten reputation that most people on this board have of them. I read a few posts where people had been satisfied with their fan shrouds so I gave them a shot. They have moved up a few notches on my source list with this order.

03-31-2015, 09:57 PM	#8
'68OrangeSunshine Senior Member Join Date: Feb 2002 Location: Tucson, AZ USA Posts: 7,509	Re: SO disappointed with Brothers.... Wes is cool, but get it direct from M&H in Santa Fe Springs Calif. They are probably the guys who are actually building the harness. Middlemen just cause delays. __________________ Every 25 years I like to rebuild that 292, whether it needs it or not.

03-31-2015, 10:25 PM	#9
getsomegreen Registered User Join Date: Jan 2014 Location: winston-salem nc Posts: 30	Re: SO disappointed with Brothers.... I do Brothers, Classic and LMC. Never had an issue with any

03-31-2015, 10:28 PM	#10
pat english Registered User Join Date: Aug 2013 Location: la puente ca Posts: 358	Re: SO disappointed with Brothers.... last time brothers sent one of there spring sale adds i drove down there to buy some parts(about 45 min drive) and everything that i wanted to buy on sale was not available...i ended out just buying a gas tank at regular price because i was already down there.

03-31-2015, 10:32 PM	#12
Elliot949 Registered User Join Date: Sep 2010 Location: Winfield, Ks. Posts: 4,162	Re: SO disappointed with Brothers.... I got a catalog from Brothers on a Tuesday when I got home from work... The next morning I called to place a order for the trailing arms from them... There was a price in the catalog they had just sent me but when I called to place the order I was quoted 67.00 higher for it... I was told they had a price increase and when I told them they had just sent me the catalog He said well that was a old one and the prices have changed and the new catalog would be out soon with the new prices... I told him he needed to sell for the price in the catalog and he said they wouldn't so I just told him that the other 6000.00 in parts that I needed to buy would definitely not come from Brothers... __________________ Dan Johnston... Owner of My Dad's- '67 Chevy C-20 Custom Camper Short Fleetside Pickup PAPA J And our newest addition a- '71 Chevy CST/10 Short Fleetside Pickup Haulin' SOLD Papa J's Build Thread: http://67-72chevytrucks.com/vboard/s...d.php?t=612847 Haulin's Build Thread: http://67-72chevytrucks.com/vboard/s...d.php?t=671130SOLD B Bears Build Thread:http://67-72chevytrucks.com/vboard/s...d.php?t=744210

04-01-2015, 09:00 AM	#13
Bowtiguy Registered User Join Date: Sep 2011 Location: Boulder Bubble Posts: 366	Re: SO disappointed with Brothers.... New to the truck hobby. After shopping around, I ordered a power brake assembly for my CPP big brake package because it was "on sale". Three months later I get it..and its from CPP anyhow. I just placed a $2K order with them early march when they announced their "sale". 15-20% of the items were on backorder, but you only know that AFTER placing the order and paying for it. Good thing I'm not in a hurry. The rest of the parts arrived w/in 7 days to Colorado.

04-01-2015, 11:31 PM	#16
71meangreenc10 Its a Truck Thing...... Join Date: Dec 2004 Location: Sierra Vista, Arizona Posts: 3,179	Re: SO disappointed with Brothers.... Yep, I stay away from them also along with CPP and Top Banana. I use WES, ECE, Manes, LMC (Never had one issue with them) Atheys. Four out of the five answer the phone and answer questions. Southern Kentucky Classic is down the road for me and I use them "if" they have it in stock and I need to save on shipping costs. Smitty __________________ 71 C10 283/3SPD Full Resto 71 GMC 1500 Sierra Grande http://67-72chevytrucks.com/vboard/s...d.php?t=518599 70 C10 Suburban Former military GSA truck. 72 Chevy Blazer 4X4, Sloppy Jo, Mountain Climber. Wife says no more trucks. http://67-72chevytrucks.com/vboard/s...d.php?t=707378 72 GMC 1 Ton Motor Home, wife said no more trucks until she saw this one. Gen 3 6.0/4L80E 4.10 http://67-72chevytrucks.com/vboard/s...d.php?t=761110 68 GMC Suburban was 3/4 ton, now 1/2.Wife shook her head 71 C30 Wrecker 71 C20 Scott-Bilt As weird as it gets..BB Cheyenne AC Truck 68 GMC Long Stepside. They keep following me home 69 C30 Former Motor Home, Flat Bed time 70 G20 Red-E-Kamp Conversion "I'm your Boogy Van"

04-27-2015, 08:16 PM	#17
Dustytrix Registered User Join Date: Jan 2012 Location: Petal,Ms. Posts: 428	Re: SO disappointed with Brothers.... I ordered from Brothers last Monday April 20th, for their special spring sale. Great prices, But I have not even got a tracking number yet. Vendors like this should not treat customers like that. I will not order from them again. For example, I ordered from Rock auto last nite and got email today saying part has shipped with tracking #.

04-27-2015, 11:43 PM	#18
TJ's Chevy Registered User Join Date: Mar 2013 Location: Southern Oregon Posts: 10,384	Re: SO disappointed with Brothers.... I've only ordered from Classic Parts of America and Truck and Car shop in california....never had issues yet. Expecting a ton of suspension parts from Classic parts tomorrow. Great price for the amount I ordered and free shipping to. They've always packaged everything well and all has been good quality thus far. Same with the things I've ordered from truck and car shop. Never have ordered from Brothers and from the reviews I have gotten probably never will...The Op of this thread had something happen very similar to what just happened with me at proformance powertrain...you can read my thread on it on this forum. __________________ 1966 Chevy C10 "Project Two Tone" http://67-72chevytrucks.com/vboard/s...d.php?t=596643 1964 GMC "Crustine" semi-build:http://67-72chevytrucks.com/vboard/s...d.php?t=665056 My youtube channel. Username "Military Chevy": https://www.youtube.com/channel/UC_h...fzpcUXyK_5-uiw



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04-29-2015, 10:55 AM	#20
Bowtiguy Registered User Join Date: Sep 2011 Location: Boulder Bubble Posts: 366	Re: SO disappointed with Brothers.... follow-up from my last post ...everything showed up just fine and MUCH more timely than the Brake booster/master assembly. I've been getting regular e-mail updates of expected shipping date is and when the Back orders ship too.

06-09-2015, 10:39 AM	#21
Bowtiguy Registered User Join Date: Sep 2011 Location: Boulder Bubble Posts: 366	Re: SO disappointed with Brothers.... another follow-up. I have to say, these guys are impressing me now. I ordered A BUNCH of parts in march. After emptying every box I had, I just couldn't seem to find my window channel felt weather stripping. Gave Brothers a call, they sent out a new pair on their dime no questions asked. Once I got them, I noticed the packaging (4 in total, they sent 2 sets) looked similar to my hood/cowl seals I thought I had ordered two of by mistake in march. Except, they weren't hood to cowl seals. You guessed it window channel felt. I gave them a call and told them I'd be sending these back on my dime this time.

01-23-2017, 12:24 AM	#22
El Dorado Jim Registered User Join Date: Dec 2009 Location: El Dorado Ca Posts: 3,374	Re: SO disappointed with Brothers.... thanks for the input guys, from what i can tell on other reviews, I will not order anything from Brothers, I hate bad service...

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