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01-06-2017, 06:02 PM
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#1 |
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Registered User
 
Join Date: Dec 2014
Location: Plainfield il.
Posts: 643
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Ridetech Customer Service Rocks!
I messed up one of my lower control arms on my 67 by accidently hitting a pot hole. I called ridetech asking them if it was something that could be fixed. Not at all expecting it to be warrantied. This was 100% my fault, and they shipped me another control arm at no cost! Sent them some pics of the damaged one on Wednesday and today a brand new one shows up. Thanks Ridetech.....Couldn't be happier than the way all this was handled!
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01-06-2017, 06:03 PM
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#2 |
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Registered User
Join Date: Dec 2014
Location: Plainfield il.
Posts: 643
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Re: Ridetech Customer Service Rocks!
Here's a pic of the messed up one
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01-06-2017, 10:52 PM
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#3 |
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Registered User
Join Date: Dec 2015
Location: Normal, Il.
Posts: 110
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Re: Ridetech Customer Service Rocks!
That's great for you and great to know.
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01-06-2017, 11:00 PM
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#4 |
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Senior Member
Join Date: Jul 2012
Location: Oblong, Illinois
Posts: 7,028
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Re: Ridetech Customer Service Rocks!
That is impressive customer service. I wonder if it is their policy or if an empowered employee made a judgement call. Either way is a good experience.
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01-06-2017, 11:02 PM
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#5 |
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Registered User
Join Date: Nov 2016
Location: Evanston
Posts: 192
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Re: Ridetech Customer Service Rocks!
I've always been impressed with ridetech but this is just over the top! Thanks for sharing
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01-06-2017, 11:30 PM
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#6 |
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Registered User
Join Date: Aug 2016
Location: Miami fl
Posts: 289
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Re: Ridetech Customer Service Rocks!
That's what u call top notch customer service
 Good job making this thread . Good word needs to get spread around !
__________________
M.A.G.A. 
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01-07-2017, 01:29 PM
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#7 |
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Registered User
Join Date: Oct 2016
Location: Dallas Texas
Posts: 3,226
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Re: Ridetech Customer Service Rocks!
Thanks for sharing!!! Usually only see the opposite reported on public sites so it's nice to see straight out positive outcome/results.
-klb
__________________
67 C10 fleet fuel injected '70 402, 700r4, 3.73 posi 07 335 sport turbo 6sp 94 Trans Am GT LT1 6sp posi -- sold after 22yrs 99 540 sport V8 6sp -- sold 73 240z L24 4sp -- given to friend 68 C10 step 350/350 3.73 open -- sold |
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01-07-2017, 03:29 PM
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#8 |
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Registered User
Join Date: Dec 2014
Location: Plainfield il.
Posts: 643
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Re: Ridetech Customer Service Rocks!
That's exactly why I made this thread. A lot of people only post when something bad happens and I really thought recognition was due here!
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02-07-2017, 11:42 PM
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#9 |
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Registered User
Join Date: May 2016
Location: richmond va
Posts: 265
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Re: Ridetech Customer Service Rocks!
wow! i'm sure customer service like that isn't cheap, but it certainly will be driving much more business their way!
__________________
LS Swap build thread http://67-72chevytrucks.com/vboard/s...d.php?t=722579 |
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03-12-2017, 11:10 AM
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#10 |
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Registered User
Join Date: Feb 2016
Location: Richmond, VA
Posts: 176
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Re: Ridetech Customer Service Rocks!
Have to give a big plus one to Ridetech. I lost a fine thread 9/16 lock nut that was part of the kit, and I couldn't find in the Fastenal catalog. I called to buy one and they wouldn't let me pay for it, they persisted that they would just send me one. Two days later I had a new one in my hands via Fedex.
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