Johns 66

[Johns 66]

Rant

My rant is on vendors....they seem to not have a clue. I ordered some bolts that were supposed to be washer head bolts...Nope...wrong bolts...Of course I called and this lady who probably doesn't know the difference from a 66 C10 to a 97 Tells me I have the right bolts...Of course I disagree and along with the seal that goes on the cowl to the hood.....they sent a flat piece of rubber...again she tells me Im wrong...I offer to send a picture of the old one......then they want me to pay shipping back....Ok Im trying not to lose my religion at this point and ask for a supervisor and after 40 min they decide to refund my money.

SOOOO I call another vendor to get the right bolts I need and hopefully the correct seal....3 of the bolts I need are on back order for 3 weeks. So now this lady tells me that either I can delete the bolts and place them on another order causing another 9.95 in shipping of 4 little bolts or I can hold up the rest of the order for at least 3 weeks....Of course this sounds crazy to me and again ask to speak with a supervisor and again after another 45 mins they decide to ship what they have and ship the rest when it comes in and charge only one shipping fee.

These folks make a killing off shipping and they are not looking out for the customers here...Ill be glad that this is the last stuff I have to order.....Ok Rant over.lol

[kdad]

Sorry to see this happen to you John... Glad in the same breathe its not just me... Im also very lucky for the most part my local hardware has every nut and bolt ever made ….. If they don't have it... It might not exist. Chin up buddy the truck is looking great and the rockers are coming along nicely

Originally Posted by Johns 66

Rant

My rant is on vendors....they seem to not have a clue. I ordered some bolts that were supposed to be washer head bolts...Nope...wrong bolts...Of course I called and this lady who probably doesn't know the difference from a 66 C10 to a 97 Tells me I have the right bolts...Of course I disagree and along with the seal that goes on the cowl to the hood.....they sent a flat piece of rubber...again she tells me Im wrong...I offer to send a picture of the old one......then they want me to pay shipping back....Ok Im trying not to lose my religion at this point and ask for a supervisor and after 40 min they decide to refund my money.

SOOOO I call another vendor to get the right bolts I need and hopefully the correct seal....3 of the bolts I need are on back order for 3 weeks. So now this lady tells me that either I can delete the bolts and place them on another order causing another 9.95 in shipping of 4 little bolts or I can hold up the rest of the order for at least 3 weeks....Of course this sounds crazy to me and again ask to speak with a supervisor and again after another 45 mins they decide to ship what they have and ship the rest when it comes in and charge only one shipping fee.

These folks make a killing off shipping and they are not looking out for the customers here...Ill be glad that this is the last stuff I have to order.....Ok Rant over.lol

[Johns 66]

Originally Posted by roll_the_dice

I am always amazed at what passes as "customer service" these days. I love the convenience of online ordering, but hate how impersonal it is and how much many places just don't care or act like they are doing you a favor by treating you fairly.

Exciting how quickly Bryan is getting everything done. Going to look great and you won't have to worry about the rockers after you paint it.

Your right Andy...this is the rewarding part getting the metal work done.

In all honesty I think the places just have call centers and all use a central warehouse to sell stuff...…..I know Classic Parts and American Truck Parts uses the same warehouse.

Originally Posted by kdad

Sorry to see this happen to you John... Glad in the same breathe its not just me... Im also very lucky for the most part my local hardware has every nut and bolt ever made ….. If they don't have it... It might not exist. Chin up buddy the truck is looking great and the rockers are coming along nicely

Scott I read your troubles with parts and feel your pain....Its gonna be worth it when Im driving ole girl down the road blairing my tunes without a care in the world...going to see Andy and having a big ole steak dinner.

[kdad]

I will join you two for that Steak dinner. Lets meet in Colorado...LOL Close enough to half way.

[Johns 66]

Originally Posted by kdad

I will join you two for that Steak dinner. Lets meet in Colorado...LOL Close enough to half way.

Gonna see the USA in my Chevrolet!!!!!!!