Cpp doesn't follow through?

[Hottrucks]

Originally Posted by CPPJEFF

. Also if you have a valid e-mail you will get a ship confirmation the day you order explaining backorders and this is something we put into effect about 2 months ago. We also just added some software down here to help things run smoother, again we are all trying, nobody is in the back playing poker!

I agree Jeff it may not be your fault but getting an Email AFTER I/we order telling us its on back order??? ITS TOO LATE...I would think the second you hit the button to order a part for someone you should be able to tell wether you have one available to sell.....

I'll stand behind you I just wish that companies would stand behind the "good" reps the have ....Maybe its a Jeff thing because even Jeph @ Scotts seems to go the extra mile but Justin does stand behind him...

Jeff

[CPPJEFF]

Originally Posted by Hottrucks

I agree Jeff it may not be your fault but getting an Email AFTER I/we order telling us its on back order??? ITS TOO LATE...I would think the second you hit the button to order a part for someone you should be able to tell wether you have one available to sell.....

I'll stand behind you I just wish that companies would stand behind the "good" reps the have ....Maybe its a Jeff thing because even Jeph @ Scotts seems to go the extra mile but Justin does stand behind him...

Jeff

No sweat bro. Like i say i totally agree about the backorder notices. The new system is alot more helpful so hopefully this is with backorders being a mystery will be a thing of the past.

[my67chevytruck]

Jeff,
Keep on doing the outstanding job! I know how overwhelming it can be when you try to resolve everyones issues, and at the same time help everyone on the board get the parts they want. I know you also work the non-stop call center parts lines servicing thousands of other customers. Keep at it, you are making positive Strides Bro!

Respectfully

[Hottrucks]

Originally Posted by my67chevytruck

jeff,
keep on doing the outstanding job! I know how overwhelming it can be when you try to resolve everyones issues, and at the same time help everyone on the board get the parts they want. I know you also work the non-stop call center parts lines servicing thousands of other customers. Keep at it, you are making positive strides bro!

Respectfully

^^^^10 - 4^^^^

[CPPJEFF]

Guys i will continue to do whatever i can, sorry to sound frustrated, im not just a little overwhelmed at times. Thanks guys for all your continued support and remember all issues can be resolved, some just take more time than others.

[entourageguy]

I'm still impressed that we have a direct connect to CPP.

[CPPJEFF]

Originally Posted by entourageguy

I'm still impressed that we have a direct connect to CPP.

I appreciate that. Let me know if you need anything that i can help you with.

[entourageguy]

Hey Jeff
Can you ship items US postal service up to Canada??
UPS charges are outragous for custom and duty.

Brian

[CPPJEFF]

Originally Posted by entourageguy

Hey Jeff
Can you ship items US postal service up to Canada??
UPS charges are outragous for custom and duty.

Brian

We are not setup to ship postal, UPS kills you guys on brokerage nasty! Where are you located in Canada? I have a ton of dealers in Canada who might be able to help us.