Because of FEDEX I cannot order from GMC Paul anymore - The 1947 - Present Chevrolet & GMC Truck Message Board Network

Jimmy72custom · 09-15-2004, 03:13 PM

I tried to order weather striping for my 1970 Chevy Custom Camper 20 from GMC Paul's. They have been a great place to do business with. I made my order online, and left a note in the comment section. I said to "cancel my order if you have to send it FEDEX because they cannot find my home" I am sure that FEDEX is a good company, but not for me. My home is hard to find and only about 25% of FEDEX orders make it to my home without excessive delay, and aggravation. So anyway this is what I received from GMC Pauls:
Hi Richard,
We ship by fedex ground and haven't had time to ship
it by usps. We have cancelled the order and given you
a full refund back to your card.
Our Best Regards,
GMCPauls

dubie · 09-15-2004, 03:51 PM

Paul is a very stand up guy and has nothing but the best people in the business working for him. Sorry about the shipping mess up, it sucks when they can't find your home.

LUV2XCLR8 · 09-15-2004, 03:56 PM

LOL, I HERE YA BUDDY, HERE IS WHAT I GO THROUGH ALL THE TIME,

MY PHONE IS JACKSON, TN. / BUT MY ADDRESS IS BEECH BLUFF, TN.
( PHONE BOOK LIST MY ADDRESS AS JACKSON, TN. - WRONG )

( STUFF MAILED USING PHONE BOOK ADDRESS WILL TAKE A MONTH )

MAPQUEST WILL PUT YOU RUFLY ABOUT 6-8 MILES FROM MY HOUSE
( E-MAILED THEM 10X, THEY SAID MY STREET DOES NOT EXIST )

YAHOO MAPS WILL PUT YOU A LITTLE BIT CLOSER ABOUT 3-5 MILES
( E-MAILED THEM 7X, THEY SAID THEY WERE WORKING ON IT AND
WOULD HOPE TO HAVE IT UPDATED REAL SOON - BEEN 2 YEARS )

Bamm · 09-15-2004, 04:22 PM

I know GMCPaul is one of the most popular guys on here, but someone help me understand, (seriously, not being sarcastic) why would a business cancel an order rather than ship something by UPS? If a business were to have a contract to get a better rate from a shipper but strictly use thm only, i could see it, maybe that['s the case?............Jerry

dubie · 09-15-2004, 04:25 PM

Paul had said he didn't have time to ship it USPS not UPS. It takes a lot of time to deliver a package from their place to the post office whereas FED EX will pick up at their door. It's all the matter of a time factor and when you're as busy as them, time is a very valuable thing, not to be sarcastic

Bamm · 09-15-2004, 04:27 PM

Wouldn't UPS pick it up at their door also????? Maybe that isn't an option???

64fleetside · 09-15-2004, 04:32 PM

USPS will pick up packages, weigh them & then send you a postcard or call you w/postage, then ship when you pay for the ride, this part can be done by phone w/debit/credit card. They are at your place every day anyway and tax dollars pay for it. Brian

Dave67 · 09-15-2004, 08:15 PM

Quote:

Originally Posted by 64fleetside

USPS will pick up packages, weigh them & then send you a postcard or call you w/postage, then ship when you pay for the ride, this part can be done by phone w/debit/credit card. They are at your place every day anyway and tax dollars pay for it. Brian

90% correct, except the USPS became a self supporting agancy in 1972. No tax dollers spent

dubie · 09-15-2004, 04:30 PM

Yeah I know UPS will pick up at the door of most places, just not sure if thats the case with Pauls place or not.

TEXAS 68 · 09-15-2004, 04:33 PM

Can you have it shipped to where you work?

Bamm · 09-15-2004, 04:34 PM

Can you have it shipped to where you work?

Yeah, that would be a good idea, usually cheaper too......

Jimmy72custom · 09-15-2004, 06:08 PM

Quote:

Originally Posted by Bamm 24

Can you have it shipped to where you work?

Yeah, that would be a good idea, usually cheaper too......

I would have FEDEX orders sent to my work address, but I have complained so many times over the years. that I feel they are messing with me. Now when I call I feel I get the run around. I am only one person, all I can do is not use their service. I was hoping to purchase from GMC Paul because they have quality goods. Does anyone know of a company that is more flexible with their shipping that has quality parts?

LUV2XCLR8 · 09-15-2004, 06:18 PM

Quote:

Originally Posted by Jimmy72custom

I would have FEDEX orders sent to my work address, but I have complained so many times over the years. that I feel they are messing with me. Now when I call I feel I get the run around. I am only one person, all I can do is not use their service. I was hoping to purchase from GMC Paul because they have quality goods. Does anyone know of a company that is more flexible with their shipping that has quality parts?

ON THE HOMEPAGE IT LISTS ALL OF THE BOARD MEMBER VENDORS PAGES,
MOST OF THEM HAVE E-MAIL, I WOULD JUST SEND THEM A E-MAIL & ASK.

http://67-72chevytrucks.com/

70short/step · 09-15-2004, 06:22 PM

Jimmy72custom, You say only about 25% of shipments make it to your house? If FedEx has been to your house They usally can find it again and again. The drivers have daily routes and unless that driver is on vacation you will get the same driver over and over. Also, you can give them your phone number and they call you if they cant find your house.
Remember, they do have a schedule to keep and spending too much time for one delivery isnt good business for them. They have pick-ups to make and deliveries that must be made by 10:00am. Maybe if you can mark your driveway better or make it easier to find your house by a sign or something.
And if FedEx cant find your house how does UPS or USPS find it?
70short/step

gr8scott51 · 09-15-2004, 04:56 PM

I hate FedEx. I live alone. They won't leave things with my neighbors, even if I leave a note telling them to do so. They only try to deliver once, then they take the item back to Auburn (an hour away) and say come get it. If people won't ship by UPS or USPS, I don't deal with them.

I work on a controlled access government base, so shipping to my work site is out of the question.

Gene · 09-16-2004, 05:39 PM

Quote:

Originally Posted by gr8scott51

I hate FedEx. I live alone. They won't leave things with my neighbors, even if I leave a note telling them to do so. They only try to deliver once, then they take the item back to Auburn (an hour away) and say come get it.

I have had several items delivered by FedEx and am very satisfied with their service. Anytime I am not home they leave a note for a signature authorizing them to leave the item here or with a neighbor(insurance purposes) they will try to deliver 2 times before asking me to pick up at the terminal. UPS on the other hand has left several high dollar items laying in plain sight on my front porch for all to see.

stickshift_or_walk · 09-16-2004, 05:53 PM

Gene,

Ditto. That's exactly what I've experienced. I wonder if their policies vary from state to state?

SSOW

71Chev · 09-15-2004, 05:02 PM

We use to use UPS, they damage way too many packages, and deny way too many insurance claims. We cancelled our UPS daily shipper account and haven't looked back. UPS rates are usually higher than everyone else, a lot of companies are switching to Fedex or DHL due to UPS rate increases & rough handling. We do have a few warehouses we ship from that still use UPS, but we ship Fedex exclusively, from Rockville, as we receive much better service from Fedex. The parts ordered had to ship from Rockville. With shows and other prorities we don't have the time to make the 25 mile round trip to the USPS office, so a full refund was given. Customer entered this statement in the comments section of the online order
"DO NOT SHIP FEDEX!!! They LOSE 75% of my shipments. If you have to ship FEDEX CANCEL MY ORDER. Thanks Rich"

We did what the customer requested.

70c10 · 09-15-2004, 05:58 PM

I bought a late model bench seat from a board member in California last month and FEDEX lost it!. I'm still waiting for this to be resolved!.

LUV2XCLR8 · 09-15-2004, 06:06 PM

THEY (FEDEX) LOST 2 BOXES OF DYNAMAT I SOLD 2 SUPERFLY68 EARLIER
THIS YEAR, FOUND ONE 2 MONTHS LATER, THEN THEY FOUND THE 2ND 1
A MONTH AFTER THAT, AND I HAD TO PAY 2 RESHIP THE 2ND ONE AGAIN.

Jimmy72custom · 09-15-2004, 06:38 PM

70SHORT/STEP
My understanding is that FEDEX has some contract drivers in my area. The drivers are not always the same. They also do not drive marked vehicles. UPS has route drivers as you mentioned. The last Item I received from FEDEX was dropped off by someone in an older unmarked ford (excuse my language) Van. The young man in a t and jeans said that he was about to give up trying to find my home when he found it. The directions were on the package and he had two phone numbers. I don't know.

71Chev · 09-15-2004, 06:53 PM

Rich,

As I offered in the one email. If there are parts you need, that we can ship to you from one of the warehouses by ups or dhl ground, we would be more than happy to do so. If you want email me and I will do my best to help.

Les
@GMCPauls

Jimmy72custom · 09-15-2004, 07:10 PM

Les thanks. I know that you said if the item I needed was at one of your other warehouses it could be shipped UPS. At this time all I need is the weather-strip and the gas pedal. If one of your other warehouses have those items I would love to purchase them. I will drop you an email with the parts needed and the truck info. thanks Rich

**JIMs70GMC** · 09-15-2004, 08:01 PM

I had two packages come from ORD shipped at the same time but ended up on different trucks, this was near christmas. One package was delivered when it was suppose to be. Two days later i received a card from UPS stating that the driver could not find my house, I was irrate. When I called their service line to complain all the girl could do was laugh, and said the driver probabaly did not even try to find my house. The package was at my door the next morning.

70short/step · 09-15-2004, 08:15 PM

Jimmy72custom, I see that I am not all that far from you about an hour or so. If you really need it and cant get it shipped any other way, You could ship it to my place and I could deliver it half way to you maybe. Always willing to help if I can.
P.S. I know FedEx will get it to me, My Brother delivers for them

70short/step

09-15-2004, 03:13 PM	#1
Jimmy72custom Registered User Join Date: Apr 2004 Location: Willits Ca Posts: 261	Because of FEDEX I cannot order from GMC Paul anymore I tried to order weather striping for my 1970 Chevy Custom Camper 20 from GMC Paul's. They have been a great place to do business with. I made my order online, and left a note in the comment section. I said to "cancel my order if you have to send it FEDEX because they cannot find my home" I am sure that FEDEX is a good company, but not for me. My home is hard to find and only about 25% of FEDEX orders make it to my home without excessive delay, and aggravation. So anyway this is what I received from GMC Pauls: Hi Richard, We ship by fedex ground and haven't had time to ship it by usps. We have cancelled the order and given you a full refund back to your card. Our Best Regards, GMCPauls

09-15-2004, 03:51 PM	#2
dubie Registered User Join Date: May 2000 Location: Flin Flon, Manitoba, Canada Posts: 8,855	Paul is a very stand up guy and has nothing but the best people in the business working for him. Sorry about the shipping mess up, it sucks when they can't find your home. __________________ My name's Tim and I'm a truckaholic My 56 Chevy shop truck build http://67-72chevytrucks.com/vboard/s...d.php?t=562795

09-15-2004, 03:56 PM	#3
LUV2XCLR8 The LuvShack Garage Join Date: Jan 2004 Location: Maple Grove, TN (West Side) Posts: 30,475	LOL, I HERE YA BUDDY, HERE IS WHAT I GO THROUGH ALL THE TIME, MY PHONE IS JACKSON, TN. / BUT MY ADDRESS IS BEECH BLUFF, TN. ( PHONE BOOK LIST MY ADDRESS AS JACKSON, TN. - WRONG ) ( STUFF MAILED USING PHONE BOOK ADDRESS WILL TAKE A MONTH ) MAPQUEST WILL PUT YOU RUFLY ABOUT 6-8 MILES FROM MY HOUSE ( E-MAILED THEM 10X, THEY SAID MY STREET DOES NOT EXIST ) YAHOO MAPS WILL PUT YOU A LITTLE BIT CLOSER ABOUT 3-5 MILES ( E-MAILED THEM 7X, THEY SAID THEY WERE WORKING ON IT AND WOULD HOPE TO HAVE IT UPDATED REAL SOON - BEEN 2 YEARS ) __________________ Owner/Op: "TN Classic Transport Carriers" The Toy: "Square Vette" 72 Hybrid Blazer Toy Barn: "LuvShack" 40 x 60 x 20 Shop Big Piggy: "Goliath" 07 Kodiak C4500 Lil Piggy:"Maddy" 88 Silverado 3500 Hauler: "Feathers" 14 Aluma 8218T Last edited by LUV2XCLR8; 09-15-2004 at 03:58 PM.

09-15-2004, 04:22 PM	#4
Bamm Cowboy Fan for Life!!!!!! Join Date: Apr 2002 Location: Amelia, Virginia Posts: 2,921	I know GMCPaul is one of the most popular guys on here, but someone help me understand, (seriously, not being sarcastic) why would a business cancel an order rather than ship something by UPS? If a business were to have a contract to get a better rate from a shipper but strictly use thm only, i could see it, maybe that['s the case?............Jerry __________________ 1967 ShortBed Fleetside 3/4 Drop 350/700R4 Tilt wheel 18 x 8 Torque Thrust II's Future mods: All new gauges & wood bed My Zip is 23002 I ship UPS, USPS

09-15-2004, 04:25 PM	#5
dubie Registered User Join Date: May 2000 Location: Flin Flon, Manitoba, Canada Posts: 8,855	Paul had said he didn't have time to ship it USPS not UPS. It takes a lot of time to deliver a package from their place to the post office whereas FED EX will pick up at their door. It's all the matter of a time factor and when you're as busy as them, time is a very valuable thing, not to be sarcastic __________________ My name's Tim and I'm a truckaholic My 56 Chevy shop truck build http://67-72chevytrucks.com/vboard/s...d.php?t=562795

09-15-2004, 04:27 PM	#6
Bamm Cowboy Fan for Life!!!!!! Join Date: Apr 2002 Location: Amelia, Virginia Posts: 2,921	Wouldn't UPS pick it up at their door also????? Maybe that isn't an option??? __________________ 1967 ShortBed Fleetside 3/4 Drop 350/700R4 Tilt wheel 18 x 8 Torque Thrust II's Future mods: All new gauges & wood bed My Zip is 23002 I ship UPS, USPS

09-15-2004, 04:32 PM	#7
64fleetside Registered User Join Date: Apr 2004 Location: arkieland Posts: 1,070	USPS will pick up packages, weigh them & then send you a postcard or call you w/postage, then ship when you pay for the ride, this part can be done by phone w/debit/credit card. They are at your place every day anyway and tax dollars pay for it. Brian

09-15-2004, 04:30 PM	#9
dubie Registered User Join Date: May 2000 Location: Flin Flon, Manitoba, Canada Posts: 8,855	Yeah I know UPS will pick up at the door of most places, just not sure if thats the case with Pauls place or not. __________________ My name's Tim and I'm a truckaholic My 56 Chevy shop truck build http://67-72chevytrucks.com/vboard/s...d.php?t=562795

09-15-2004, 04:33 PM	#10
TEXAS 68 Vortec in the works Join Date: Nov 2003 Location: Spring,Texas Posts: 735	Can you have it shipped to where you work? __________________ 68? It's all figured out untill you get it apart. Is it Sunday yet??? 68 Project 68 SWB frame off/98 Vortec with stock FI/power everything. 95 ECLB 2500 with 346,000 on the clock(the original HD) 99 Lesabre-wifes ride 08 Crew Cab LTZ-All Mine 89 SWB 5/7 drop-Son's first ride.

09-15-2004, 04:34 PM	#11
Bamm Cowboy Fan for Life!!!!!! Join Date: Apr 2002 Location: Amelia, Virginia Posts: 2,921	Can you have it shipped to where you work? Yeah, that would be a good idea, usually cheaper too...... __________________ 1967 ShortBed Fleetside 3/4 Drop 350/700R4 Tilt wheel 18 x 8 Torque Thrust II's Future mods: All new gauges & wood bed My Zip is 23002 I ship UPS, USPS

09-15-2004, 06:22 PM	#14
70short/step Registered User Join Date: Dec 2003 Location: Stockton, CA Posts: 1,579	Jimmy72custom, You say only about 25% of shipments make it to your house? If FedEx has been to your house They usally can find it again and again. The drivers have daily routes and unless that driver is on vacation you will get the same driver over and over. Also, you can give them your phone number and they call you if they cant find your house. Remember, they do have a schedule to keep and spending too much time for one delivery isnt good business for them. They have pick-ups to make and deliveries that must be made by 10:00am. Maybe if you can mark your driveway better or make it easier to find your house by a sign or something. And if FedEx cant find your house how does UPS or USPS find it? 70short/step

09-15-2004, 04:56 PM	#15
gr8scott51 Registered User Join Date: Mar 2003 Location: Bremerton, WA Posts: 1,839	I hate FedEx. I live alone. They won't leave things with my neighbors, even if I leave a note telling them to do so. They only try to deliver once, then they take the item back to Auburn (an hour away) and say come get it. If people won't ship by UPS or USPS, I don't deal with them. I work on a controlled access government base, so shipping to my work site is out of the question. __________________ Silence is golden, duct tape is silver. - Scott

09-16-2004, 05:53 PM	#17
stickshift_or_walk Left Foot Functioning Join Date: May 2004 Location: Duncan, OK Posts: 348	Gene, Ditto. That's exactly what I've experienced. I wonder if their policies vary from state to state? SSOW __________________ 69 C10 (#1 son's ride) 72 C20 (Dad's farm truck) 82 K30 (Ex - brush pumper project)

09-15-2004, 05:02 PM	#18
71Chev Senior Member Join Date: Dec 2000 Location: Indiana Posts: 3,074	We use to use UPS, they damage way too many packages, and deny way too many insurance claims. We cancelled our UPS daily shipper account and haven't looked back. UPS rates are usually higher than everyone else, a lot of companies are switching to Fedex or DHL due to UPS rate increases & rough handling. We do have a few warehouses we ship from that still use UPS, but we ship Fedex exclusively, from Rockville, as we receive much better service from Fedex. The parts ordered had to ship from Rockville. With shows and other prorities we don't have the time to make the 25 mile round trip to the USPS office, so a full refund was given. Customer entered this statement in the comments section of the online order "DO NOT SHIP FEDEX!!! They LOSE 75% of my shipments. If you have to ship FEDEX CANCEL MY ORDER. Thanks Rich" We did what the customer requested. __________________ 71 Chevy CST Long Fleet 350/350/3.07 leaf rear.

09-15-2004, 05:58 PM	#19
70c10 67-72 Addict! Join Date: Feb 2002 Location: The TAX State! Posts: 7,857	I bought a late model bench seat from a board member in California last month and FEDEX lost it!. I'm still waiting for this to be resolved!. __________________ Jim 1970 C/10 Fleetside w/Ghost Flames Lowered 4.5" front and 4" rear (Raked) 355/350 Turbo w/shift kit 10" Redneck Performance Verter w/2500 stall Hooker Super Comps part#2808-1 Performer RPM Air-Gap 12 Bolt w/3:73 gears- Eaton Posi Comp Cams XE262 with 1.6 Crane Energizers, Road Demon 625 and Brodix IK 180 heads



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09-15-2004, 06:06 PM	#20
LUV2XCLR8 The LuvShack Garage Join Date: Jan 2004 Location: Maple Grove, TN (West Side) Posts: 30,475	THEY (FEDEX) LOST 2 BOXES OF DYNAMAT I SOLD 2 SUPERFLY68 EARLIER THIS YEAR, FOUND ONE 2 MONTHS LATER, THEN THEY FOUND THE 2ND 1 A MONTH AFTER THAT, AND I HAD TO PAY 2 RESHIP THE 2ND ONE AGAIN. __________________ Owner/Op: "TN Classic Transport Carriers" The Toy: "Square Vette" 72 Hybrid Blazer Toy Barn: "LuvShack" 40 x 60 x 20 Shop Big Piggy: "Goliath" 07 Kodiak C4500 Lil Piggy:"Maddy" 88 Silverado 3500 Hauler: "Feathers" 14 Aluma 8218T

09-15-2004, 06:38 PM	#21
Jimmy72custom Registered User Join Date: Apr 2004 Location: Willits Ca Posts: 261	70SHORT/STEP My understanding is that FEDEX has some contract drivers in my area. The drivers are not always the same. They also do not drive marked vehicles. UPS has route drivers as you mentioned. The last Item I received from FEDEX was dropped off by someone in an older unmarked ford (excuse my language) Van. The young man in a t and jeans said that he was about to give up trying to find my home when he found it. The directions were on the package and he had two phone numbers. I don't know.

09-15-2004, 06:53 PM	#22
71Chev Senior Member Join Date: Dec 2000 Location: Indiana Posts: 3,074	Rich, As I offered in the one email. If there are parts you need, that we can ship to you from one of the warehouses by ups or dhl ground, we would be more than happy to do so. If you want email me and I will do my best to help. Les @GMCPauls __________________ 71 Chevy CST Long Fleet 350/350/3.07 leaf rear.

09-15-2004, 07:10 PM	#23
Jimmy72custom Registered User Join Date: Apr 2004 Location: Willits Ca Posts: 261	Les thanks. I know that you said if the item I needed was at one of your other warehouses it could be shipped UPS. At this time all I need is the weather-strip and the gas pedal. If one of your other warehouses have those items I would love to purchase them. I will drop you an email with the parts needed and the truck info. thanks Rich

09-15-2004, 08:01 PM	#24
JIMs70GMC user # 2756 Join Date: Jun 2001 Location: Chesapeake, Virginia Posts: 4,612	I had two packages come from ORD shipped at the same time but ended up on different trucks, this was near christmas. One package was delivered when it was suppose to be. Two days later i received a card from UPS stating that the driver could not find my house, I was irrate. When I called their service line to complain all the girl could do was laugh, and said the driver probabaly did not even try to find my house. The package was at my door the next morning. __________________ 1970 K25, 8' stepside bed 350/465/205 44 up front, 60 in the rear 4.10s rolling on 33" Dunlop MTs 1986 K5, 350/465/208 Dana 60/14 bolt from a cucv 36" Super Swampers TSL/SX 1983 K20 w/ CUCV axles, 350/700R4/208 sitting on 37" Goodyears 1986 M1031 6.2 diesel, TH400/NP205 locker in the rear and a LS in the front, all stock for now..... 1986 K30, 350/400/205 dana 60 and 14 bolt. I kept the drivetrain. Body/bad and chassis are gone. 1981 K30, 350/465/205 dana 60 and dually 14 bolt. Has a G80, and a flat bed. Going to replace the flat bed. 1985 K20, 350/400/208 10 bolt and SF 14 bolt. I wonder where I can find some 1 tons. Hmmmmm

09-15-2004, 08:15 PM	#25
70short/step Registered User Join Date: Dec 2003 Location: Stockton, CA Posts: 1,579	Jimmy72custom, I see that I am not all that far from you about an hour or so. If you really need it and cant get it shipped any other way, You could ship it to my place and I could deliver it half way to you maybe. Always willing to help if I can. P.S. I know FedEx will get it to me, My Brother delivers for them 70short/step

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