what would you do vendor sent wrong hood - The 1947 - Present Chevrolet & GMC Truck Message Board Network

dilling · 10-26-2007, 06:27 PM

I made a $2000 order, the vendeor sent a cowl hood. I wanted a flat hood, he knows it is his mistake. It is not partical for me to go to his place, and he does come this way. I order $2700 for the same vendor a month ago,we are a shop and he could have all are bussiness. I like the guy, and do not want to be a hard ass, but I think he should make it right. I think it would cost over $100 to send the wrong hood back. Then $100 to send right hood back, I don't think I should pay for any of that. So whats right thing to do >?

I would use him for all parts we do maybe about($10,000) a year if he would step up. It has been a month if he does not fix it friday, I am going might call credit card company. Thanks for any advice

mhdie · 10-26-2007, 06:33 PM

i would ask him, i have been in a similar situation before and the guy told me to keep it.

killer71 · 10-26-2007, 06:42 PM

If he sent you the wrong hood he should pay for shipping to return the hood and send you the correct one! Anything less wouldn't be right for the customer.

71tahoe · 10-26-2007, 06:47 PM

You could do a few things.

If you got a break on shipping with the large order, just request the same for the new hood (ex. total shipping/number of parts) and sell the cowl hood.

Maybe if he agrees you could sell his stuff that's sent wrong on consignment and only pay for reduced shipping

If he won't go for those options get nasty:
Tell him he hasn't completed the order and he must ship your hood at his expense and if he wants his hood he can pay shipping back.

chev74 · 10-26-2007, 06:48 PM

you should not be out any money in the whole deal- only what you would have owed if he sent you the right hood.

but why dont you keep the cowl hood?

67_C-30 · 10-26-2007, 07:11 PM

Tell him to send you the hood you need, and tell him that you will try to move the cowl hood for him. You should be able to sell it, and even if you cut a little off cost, it will still be better than him paying to ship it back. If he's not willing to work w/ you, spend $10,000 with someone who appreciates your business. JMO

Joe67 · 10-26-2007, 07:14 PM

Quote:

Originally Posted by killer71

If he sent you the wrong hood he should pay for shipping to return the hood and send you the correct one! Anything less wouldn't be right for the customer.

Well put

Slammed70 · 10-26-2007, 07:16 PM

Wow, Im gonna stay out of this one....anytime something like that happens and ****s with my money, things usually get handled by me going in a lying a gun on the counter and telling them how to take care of it...then I go to jail for a while, have to take some stupid classes, and then I have to look for a new jorb because I didnt go for 30-90 days.

**Thealien** · 10-26-2007, 07:55 PM

I had a similar situation with a board vender (will not say who it is). I ordered a GMC fender and they sent a chevy fender. They wanted me to pay the return shipping even though they admitted it was their mistake. Even after asking how can you expect me to pay for your mistake they said it was their policy. I had to threaten to call my CC company and dispute the charges. Only then did they send a call tag but would not ship the correct fender until they recieved the wrong one back even though the tracking number showed it was picked up. Since they did make good (even if I had to press the matter) I am glad they made it right.

BCOWANWHEELS · 10-26-2007, 08:24 PM

if you can do 10,000.00 per year why cant you sell the cowl hood and have him send you the correct hood with no shipping to you ?

dilling · 10-26-2007, 08:47 PM

he says parts for chevy trucks from some where in the late fortys to the late 90, so we buy parts for those years we have a 72 blazer and 51 chevy in the shop now. It could be a couple years or a few days before someone buys it(no one around here likes cowl hood I don't but each is own). I hinted around at givin the hood to me a cost and I would try to sell it(discounted to get rid of it), he didn't take the bait. I don't really have the space to keep it around. I am not pain in the ass guy, just wanted to know if it was right for me want to not have to pay for return shipping. I want to work something out, and still buy stuff from him. I was shocked when I called him and he didn't get a new hood on the way. Next big order will be after new years I want this fixed now. I think it is even the money just upset that he did not offer to make it right it been about a month. I like the guy , and has not given me a hard time but I think he should step up.

BCOWANWHEELS · 10-26-2007, 08:53 PM

yep that hood at cost is doing him right. he should have jumped on your offer, payed shipping on right hood and even sold you new hood at reduced price if he was stand up. get it made right asap as time will make it worse. jmo
bob

corn · 10-26-2007, 10:43 PM

The fact that you spent a bunch of money shouldnt really have anything to do with it. If I only spent enough money for a hood & it wasnt right, Id want it to be MADE right!...

**70cst** · 10-26-2007, 11:00 PM

Quote:

Originally Posted by corn

The fact that you spent a bunch of money shouldnt really have anything to do with it. If I only spent enough money for a hood & it wasnt right, Id want it to be MADE right!...

Corn..you are 100% right on target!!

72cheyennesuper20 · 10-26-2007, 11:02 PM

Quote:

Originally Posted by killer71

If he sent you the wrong hood he should pay for shipping to return the hood and send you the correct one! Anything less wouldn't be right for the customer.

xshadow · 10-26-2007, 11:10 PM

Whatever you guys come up with you should be out no money. It was there mistake so they should do what it takes to make it right...if you got the cowl hood for the same price as a regular one maybe someone on here would trade you.....

IvelDesigns · 10-26-2007, 11:11 PM

ok, so i agree, he should make it right.

but what i don't understand is, why not find someone who does want a cowl hood, and has a good factory one to trade you? i've never priced hoods, but assume a cowl hood is more expensive than a normal one.

have them pay the shipping for both and call it a day.

if it's a 67-68 hood, i'd be game for a deal like that, assuming it's not a monster cowl hood.

*Shane* · 10-26-2007, 11:50 PM

keep in mind to that we are also only hearing one side of a two sided story.

dilling · 10-27-2007, 08:05 AM

There is no one around where I live that wants a cowl hood. I have told story exactly like it happened. The shipping on a hood is alot of money, and if I a send to someone with out seeing there replacement hood I might get a hunk of junk I have called everyone I know with a 67-68 nobody wants to buy it. I have taken time to try to fix it for him but it is not happening. I don't wanto store it. I am not putting on truck.

PanelDeland · 10-27-2007, 09:40 AM

Everyone makes mistakes(well almost everyone,I do know a couple people who don't but then they don't do 'ANYTHING').The real measure of a person is not whether they make a mistake but in how they deal with it.I prefer just to admit my mistakes and try to resolve them as quickly and easily as possible.Sometimes it costs me money,mostly just pride.
If the vendor doesn't want your business enough to keep it don't give it to him.Most businesses realize that it costs less to "keep" a customer than to attract a new one.If i could find 5-10 $10,000 customers I would become a vendor.It would be much easier to only deal with 5-10 people than to try to make a living selling $50.00 to a 1000 people.
JMHO and some thought on how I would try to do business.

jorgensensc · 10-27-2007, 09:44 AM

Quote:

Originally Posted by dilling

There is no one around where I live that wants a cowl hood. I have told story exactly like it happened. The shipping on a hood is alot of money, and if I a send to someone with out seeing there replacement hood I might get a hunk of junk I have called everyone I know with a 67-68 nobody wants to buy it. I have taken time to try to fix it for him but it is not happening. I don't wanto store it. I am not putting on truck.

WOW! At a reduced rate and depending on shipping, I would be interested. I'm not trying to make this a for sale thread, but I have been looking for a hood for my '68. interesting you can't find anyone to take it off your hands. PM me with some details, I might be able to help you out.
Shawn

*Shane* · 10-27-2007, 10:03 AM

where are you located dilling .... it say's "massey" under your name ... where is that? what state?

Sport/Truck · 10-27-2007, 11:14 AM

Quote:

Originally Posted by Slammed70

Wow, Im gonna stay out of this one....anytime something like that happens and ****s with my money, things usually get handled by me going in a lying a gun on the counter and telling them how to take care of it...then I go to jail for a while, have to take some stupid classes, and then I have to look for a new jorb because I didnt go for 30-90 days.

Don't F*** with Slammed70!!
s/t

72Levi · 10-27-2007, 12:06 PM

After 1 month you should call the credit card company and dispute the charge. That will get his attention. You should also drop him and find a vendor that appreciates your business. You should not spend a minute of your time finding a buyer for that hood. One of the problems today is poor customer service. It was his mistake and he should take the loss. You seem like a nice guy, you should not take that from him!

lts70 · 10-27-2007, 12:57 PM

It is simple, the same thing you would do if you were in his situation. He should send you the hood that you ordered and take care of his own mistake by paying to ship the wrong hood back. On top of that he should compensate you for your time and troubles by discounting the new hoods price. I don't understand why no one seems to think that they are responcible for thier own actions any more, if you make a mistake you should look to yourself to fix it, not pawn it off on the next guy.

10-26-2007, 06:27 PM	#1
dilling Registered User Join Date: Jan 2007 Location: massey Posts: 74	what would you do vendor sent wrong hood I made a $2000 order, the vendeor sent a cowl hood. I wanted a flat hood, he knows it is his mistake. It is not partical for me to go to his place, and he does come this way. I order $2700 for the same vendor a month ago,we are a shop and he could have all are bussiness. I like the guy, and do not want to be a hard ass, but I think he should make it right. I think it would cost over $100 to send the wrong hood back. Then $100 to send right hood back, I don't think I should pay for any of that. So whats right thing to do >? I would use him for all parts we do maybe about($10,000) a year if he would step up. It has been a month if he does not fix it friday, I am going might call credit card company. Thanks for any advice

10-26-2007, 06:33 PM	#2
mhdie Registered User Join Date: Nov 2006 Location: Richardson, Tx Posts: 25	Re: what would you do vendor sent wrong hood i would ask him, i have been in a similar situation before and the guy told me to keep it.

10-26-2007, 06:42 PM	#3
killer71 Registered User Join Date: May 2006 Location: at work Posts: 2,552	Re: what would you do vendor sent wrong hood If he sent you the wrong hood he should pay for shipping to return the hood and send you the correct one! Anything less wouldn't be right for the customer. __________________ R.I.P. Killer 71 10/26/07

10-26-2007, 06:47 PM	#4
71tahoe Registered User Join Date: May 2006 Location: Jonesboro, AR Posts: 916	Re: what would you do vendor sent wrong hood You could do a few things. If you got a break on shipping with the large order, just request the same for the new hood (ex. total shipping/number of parts) and sell the cowl hood. Maybe if he agrees you could sell his stuff that's sent wrong on consignment and only pay for reduced shipping If he won't go for those options get nasty: Tell him he hasn't completed the order and he must ship your hood at his expense and if he wants his hood he can pay shipping back.

10-26-2007, 06:48 PM	#5
chev74 Addicted to Chevy Join Date: Dec 2004 Location: Tyler, Tx Posts: 857	Re: what would you do vendor sent wrong hood you should not be out any money in the whole deal- only what you would have owed if he sent you the right hood. but why dont you keep the cowl hood?

10-26-2007, 07:11 PM	#6
67_C-30 I have a radical idea! Join Date: Jan 2005 Location: Sweet Home Alabama! Posts: 6,513	Re: what would you do vendor sent wrong hood Tell him to send you the hood you need, and tell him that you will try to move the cowl hood for him. You should be able to sell it, and even if you cut a little off cost, it will still be better than him paying to ship it back. If he's not willing to work w/ you, spend $10,000 with someone who appreciates your business. JMO __________________ '67 C-30 Dually Pickup 6.2 Turbo Diesel, NP435 ‘72 C-10 SWB , 350 4bbl, TH350 '69 C-10 SWB , 250 L6, 3 OTT '69 GMC C3500, dump truck, 351 V6, NP435 '84 M1009 CUCV Military Blazer 67 C-30 Turbodiesel build thread http://67-72chevytrucks.com/vboard/s...d.php?t=254096 My trucks http://s226.photobucket.com/albums/d...ediafilter=all Member of the 1-Ton Club!

10-26-2007, 07:55 PM	#9
Thealien Senior Member Join Date: Jun 2007 Location: Pine Ridge Florida Posts: 4,134	Re: what would you do vendor sent wrong hood I had a similar situation with a board vender (will not say who it is). I ordered a GMC fender and they sent a chevy fender. They wanted me to pay the return shipping even though they admitted it was their mistake. Even after asking how can you expect me to pay for your mistake they said it was their policy. I had to threaten to call my CC company and dispute the charges. Only then did they send a call tag but would not ship the correct fender until they recieved the wrong one back even though the tracking number showed it was picked up. Since they did make good (even if I had to press the matter) I am glad they made it right. Last edited by Thealien; 10-26-2007 at 07:56 PM.

10-26-2007, 08:24 PM	#10
BCOWANWHEELS Registered User Join Date: Nov 2006 Location: KINGSPORT,TN. Posts: 3,035	Re: what would you do vendor sent wrong hood if you can do 10,000.00 per year why cant you sell the cowl hood and have him send you the correct hood with no shipping to you ? __________________ I BELIEVE IN JOHN 3:16

10-26-2007, 08:47 PM	#11
dilling Registered User Join Date: Jan 2007 Location: massey Posts: 74	Re: what would you do vendor sent wrong hood he says parts for chevy trucks from some where in the late fortys to the late 90, so we buy parts for those years we have a 72 blazer and 51 chevy in the shop now. It could be a couple years or a few days before someone buys it(no one around here likes cowl hood I don't but each is own). I hinted around at givin the hood to me a cost and I would try to sell it(discounted to get rid of it), he didn't take the bait. I don't really have the space to keep it around. I am not pain in the ass guy, just wanted to know if it was right for me want to not have to pay for return shipping. I want to work something out, and still buy stuff from him. I was shocked when I called him and he didn't get a new hood on the way. Next big order will be after new years I want this fixed now. I think it is even the money just upset that he did not offer to make it right it been about a month. I like the guy , and has not given me a hard time but I think he should step up.

10-26-2007, 08:53 PM	#12
BCOWANWHEELS Registered User Join Date: Nov 2006 Location: KINGSPORT,TN. Posts: 3,035	Re: what would you do vendor sent wrong hood yep that hood at cost is doing him right. he should have jumped on your offer, payed shipping on right hood and even sold you new hood at reduced price if he was stand up. get it made right asap as time will make it worse. jmo bob __________________ I BELIEVE IN JOHN 3:16

10-26-2007, 10:43 PM	#13
corn Registered User Join Date: Dec 2003 Location: here Posts: 5,789	Re: what would you do vendor sent wrong hood The fact that you spent a bunch of money shouldnt really have anything to do with it. If I only spent enough money for a hood & it wasnt right, Id want it to be MADE right!...

10-26-2007, 11:10 PM	#16
xshadow Registered User Join Date: Apr 2006 Location: va Posts: 553	Re: what would you do vendor sent wrong hood Whatever you guys come up with you should be out no money. It was there mistake so they should do what it takes to make it right...if you got the cowl hood for the same price as a regular one maybe someone on here would trade you.....

10-26-2007, 11:11 PM	#17
IvelDesigns Commander Taco Bello Join Date: Sep 2006 Location: Des Moines, Iowa Posts: 2,232	Re: what would you do vendor sent wrong hood ok, so i agree, he should make it right. but what i don't understand is, why not find someone who does want a cowl hood, and has a good factory one to trade you? i've never priced hoods, but assume a cowl hood is more expensive than a normal one. have them pay the shipping for both and call it a day. if it's a 67-68 hood, i'd be game for a deal like that, assuming it's not a monster cowl hood. __________________ Bagged '50 3600 - Bumper punchin' road kill since 2009... Bagged '69 C10 Longbed - Bumper punchin' road kill since 2007...

10-26-2007, 11:50 PM	#18
Shane Account Suspended Join Date: Jun 2000 Location: over yonder Posts: 14,270	Re: what would you do vendor sent wrong hood keep in mind to that we are also only hearing one side of a two sided story.

10-27-2007, 08:05 AM	#19
dilling Registered User Join Date: Jan 2007 Location: massey Posts: 74	Re: what would you do vendor sent wrong hood There is no one around where I live that wants a cowl hood. I have told story exactly like it happened. The shipping on a hood is alot of money, and if I a send to someone with out seeing there replacement hood I might get a hunk of junk I have called everyone I know with a 67-68 nobody wants to buy it. I have taken time to try to fix it for him but it is not happening. I don't wanto store it. I am not putting on truck.



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10-27-2007, 09:40 AM	#20
PanelDeland I am a Referee of life. Join Date: Jun 2000 Location: Greensboro N.C. Posts: 13,992	Re: what would you do vendor sent wrong hood Everyone makes mistakes(well almost everyone,I do know a couple people who don't but then they don't do 'ANYTHING').The real measure of a person is not whether they make a mistake but in how they deal with it.I prefer just to admit my mistakes and try to resolve them as quickly and easily as possible.Sometimes it costs me money,mostly just pride. If the vendor doesn't want your business enough to keep it don't give it to him.Most businesses realize that it costs less to "keep" a customer than to attract a new one.If i could find 5-10 $10,000 customers I would become a vendor.It would be much easier to only deal with 5-10 people than to try to make a living selling $50.00 to a 1000 people. JMHO and some thought on how I would try to do business. __________________ The 47-present Chevrolet and GMC Truck Message Board Network,it's owners,moderators,members,and associates of any type should not be held responsible for my opinion. You can't fix stupid,not even with duct tape. "My appearance is due to the fact that "GOD" does punish you for having too much fun!" Barrett-Jackson has perfected alchemy,they make rust into gold! "You can lead a horse to water but you can't saddle a duck" "Cleverly disguised as a 'Responsible Adult' "Sometimes your Knight in shining armor is just a retard in tinfoil"

10-27-2007, 10:03 AM	#22
Shane Account Suspended Join Date: Jun 2000 Location: over yonder Posts: 14,270	Re: what would you do vendor sent wrong hood where are you located dilling .... it say's "massey" under your name ... where is that? what state?

10-27-2007, 12:06 PM	#24
72Levi Active Member Join Date: Feb 2006 Location: sa tx Posts: 851	Re: what would you do vendor sent wrong hood After 1 month you should call the credit card company and dispute the charge. That will get his attention. You should also drop him and find a vendor that appreciates your business. You should not spend a minute of your time finding a buyer for that hood. One of the problems today is poor customer service. It was his mistake and he should take the loss. You seem like a nice guy, you should not take that from him! __________________ 1972 K5 Blazer ALL ORIGINAL paint & engine, A/C, Tilt, 4sp, AM/FM, Tow Hooks, Aux Battery Tray, Tach, Vacuum 2004 FORD FX4 SuperCrew 2005 CTS-V 12 sec family car 2008 Buick Enclave AWD, Nav, & DVD, Wife LOVES it!

10-27-2007, 12:57 PM	#25
lts70 1970 Daily Driver Join Date: Jun 2007 Location: Glenns Ferry IDAHO Posts: 1,038	Re: what would you do vendor sent wrong hood It is simple, the same thing you would do if you were in his situation. He should send you the hood that you ordered and take care of his own mistake by paying to ship the wrong hood back. On top of that he should compensate you for your time and troubles by discounting the new hoods price. I don't understand why no one seems to think that they are responcible for thier own actions any more, if you make a mistake you should look to yourself to fix it, not pawn it off on the next guy. __________________ It's not truly yours if you didn't build it yourself or if you don't do your own maintenance.

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