American Classic Truck Parts... - The 1947 - Present Chevrolet & GMC Truck Message Board Network

COACHMEASON · 02-22-2010, 06:32 PM

I DO NOT RECOMMEND...They had a typo on their website and I ordered the wrong part...Did not realize until after the return period so they "couldnt do anthing about it". When I brought the website error to their attention, they actually corrected the error while I was talking to them and tried to make me look like I was crazy...I just wanted to get the right part but they refused to make it right...GOOD EXAMPLE OF WHY TO GO WITH BOARD VENDORS WHEN POSSIBLE...

Clint Meason

COACHMEASON · 02-22-2010, 06:38 PM

Oh, wait...They are vendors!!

iceman3085 · 02-22-2010, 07:07 PM

that sucks man sad to see companies wont stand by there products. how much time elapsed between your purchase and when you tried to return it

Beuford · 02-22-2010, 07:53 PM

i've run into the same problem with other vendors too.I started buying parts when I started my project. I bought Autometer gages ....$568.00 worth and a 160* Hi-Flo thermostat. When I started the truck The oil press sending unit leaked around the crimp and the thernostat stuck shut. I should have boiled the stat first....my bad. But they told me the time was to long to get any satisfaction on the press gage. I know I can't afford to buy every thing at the last minute as I had well $16,000.00 in parts for the project.

COACHMEASON · 02-22-2010, 07:58 PM

It had been several months...but I just wanted to swap for the right part...Heck, it was about the same price...You know, if you make a mistake, fine..just make it right...

blyguy · 02-23-2010, 10:11 AM

a sign of a good business is not how they deal with their successes but how they handle their mistakes.

SB'72 · 02-23-2010, 10:52 AM

Sorry to hear that! That's a local vendor in my area, and have used them in the past a few times. Never had any issues, but nice to know next time.

dan42 · 02-23-2010, 11:16 AM

Unfortunately, anymore as soon as you get your order you have to check it and make sure everything looks right and is there, and install the parts ASAP - because if any time goes by at all, your usually out of luck.

COACHMEASON · 02-23-2010, 07:36 PM

Lesson learned...Anybody need a brand new power booster for a 73 and up?

ohsocountry86 · 02-24-2010, 01:50 AM

Oh ya I ordered a glove box from brothers they said next week for 3 1/2 weeks then today said manufacturer is waiting on material OH MY GOD I like them to but that made me to mad canceled the order and going to get it from lmc .

**Classic Heartbeat** · 02-24-2010, 12:59 PM

I have them in stock (same price as LMC) and we are only a couple of hundred miles apart.. WES

*Shane* · 02-24-2010, 01:09 PM

Quote:

Originally Posted by blyguy

a sign of a good business is not how they deal with their successes but how they handle their mistakes.

Hear. Hear.

**leddzepp** · 02-24-2010, 01:18 PM

Quote:

Originally Posted by ohsocountry86

Oh ya I ordered a glove box from brothers they said next week for 3 1/2 weeks then today said manufacturer is waiting on material OH MY GOD I like them to but that made me to mad canceled the order and going to get it from lmc .

Brothers is local to me, and I have been trying to get cab mounts from them for over a month. Typical. They are waiting on a couple washers to make the kit complete

Once again a part I need and once again not in stock. Off to the truck shop I go.

junkyardjohn · 02-24-2010, 01:39 PM

SUMMIT STOOD BY ME AWHILE BACK. I BOUGHT A B&M RACHET SHIFTER FOR A PROJECT ABOUT 10 OR 12 YEARS AGO. WELL IT WAS A GOOD 2 1/2 YEARS BEFORE I GOT IT ON THE ROAD. I EXPLAINED IT TO THE TECH. AT SUMMIT (IT WASN'T PERFORMING UP TO PAR) & HE SAID TO JUST BRING IT IN FOR A REPLACEMENT. (THATS ONE BIG THING I MISS ABOUT NEVADA IS BEING 35 MILES FROM A SUMMIT STORE) I ALREADY HAD IT INSTALLED, COVER CUT TO FIT THE FLOOR, ECT. SO I JUST TOOK OUT THE HANDLE & RACHET ASSY. FIGURING ON JUST TAKING THE NEW ONE OUT OF THE BOX, & LETTING THEM KEEP ALL THE BRAND NEW ACC. (BRACKETS, CABLE,BOOT & COVER) WELL THE COUNTER GUY AT SUMMIT INSISTED THAT I TAKE THE WHOLE NEW KIT, & USE EM FOR SPARE PARTS. I DIDN'T EVEN HAVE A BOX OR EVEN AN OLD GROCERY BAG TO PUT IT IN. HE INSISTED THAT WAS ALL HE NEEDED. I DON'T KNOW IF IT WAS B&Ms OR SUMMITs CUST. SERVICE, OR A COMBINATION OF THE TWO, BUT THEY WERE GREAT. I'VE PROBABLY TOLD THIS STORY 50 TIMES SINCE IT HAPPENED, SO IT'S CAME BACK AROUND TO THEM.

I'VE NEVER HESITATED TO USE EITHER COMPANY WITH COMPLETE CONFIDENSE. JOHN

ohsocountry86 · 02-25-2010, 03:10 AM

Um this is a negative forum no good stories. Just joking good to hear some people stand behind what they sell. It seems like now days since companies that sell never seem to be the makers no one takes responsibility.

Camaro_nut2001 · 02-25-2010, 01:15 PM

Quote:

Originally Posted by junkyardjohn

SUMMIT STOOD BY ME AWHILE BACK. I BOUGHT A B&M RACHET SHIFTER FOR A PROJECT ABOUT 10 OR 12 YEARS AGO. WELL IT WAS A GOOD 2 1/2 YEARS BEFORE I GOT IT ON THE ROAD. I EXPLAINED IT TO THE TECH. AT SUMMIT (IT WASN'T PERFORMING UP TO PAR) & HE SAID TO JUST BRING IT IN FOR A REPLACEMENT. (THATS ONE BIG THING I MISS ABOUT NEVADA IS BEING 35 MILES FROM A SUMMIT STORE) I ALREADY HAD IT INSTALLED, COVER CUT TO FIT THE FLOOR, ECT. SO I JUST TOOK OUT THE HANDLE & RACHET ASSY. FIGURING ON JUST TAKING THE NEW ONE OUT OF THE BOX, & LETTING THEM KEEP ALL THE BRAND NEW ACC. (BRACKETS, CABLE,BOOT & COVER) WELL THE COUNTER GUY AT SUMMIT INSISTED THAT I TAKE THE WHOLE NEW KIT, & USE EM FOR SPARE PARTS. I DIDN'T EVEN HAVE A BOX OR EVEN AN OLD GROCERY BAG TO PUT IT IN. HE INSISTED THAT WAS ALL HE NEEDED. I DON'T KNOW IF IT WAS B&Ms OR SUMMITs CUST. SERVICE, OR A COMBINATION OF THE TWO, BUT THEY WERE GREAT. I'VE PROBABLY TOLD THIS STORY 50 TIMES SINCE IT HAPPENED, SO IT'S CAME BACK AROUND TO THEM.

I'VE NEVER HESITATED TO USE EITHER COMPANY WITH COMPLETE CONFIDENSE. JOHN

Same here, I have used Sumitt for a long time and have NEVER had any kind of problem. If you have to return something they will email you a printable shipping label so it doesn't cost for you to ship your return back. I use no other online performance company other than Sumitt.

Camaro_nut2001 · 02-25-2010, 01:20 PM

Quote:

Originally Posted by ohsocountry86

Oh ya I ordered a glove box from brothers they said next week for 3 1/2 weeks then today said manufacturer is waiting on material OH MY GOD I like them to but that made me to mad canceled the order and going to get it from lmc .

I bought a couple of items from Brother's and waited 3 1/2 weeks on my parts so I called them up and they told me they were still on backorder after I was told they had them in stock when I placed the order. I PM'd John@Brother's, one of our vendors and a super nice member and in four days my parts were here.

1971ChevyTruck · 02-25-2010, 01:34 PM

We bought a firewall pad from Bother and one section was backordered. When I received the last section it was thicker than the rest and had different insulation. Whick when this was installed it didn't match the rest. Brothers never did anything for my Dad. They just ignored all requests.

KEL · 02-26-2010, 11:36 AM

SUMMIT never even ask me to return anything.
They just sent a replacement. I now deal with
them more often.

dznucks · 02-26-2010, 01:31 PM

Quote:

Quote:
Originally Posted by blyguy
a sign of a good business is not how they deal with their successes but how they handle their mistakes.

Hear. Hear.

agree'd. nicely put blyguy.

68gmsee · 02-26-2010, 05:14 PM

It never ceases to amaze me at the mindset of some businesses. They'd rather lose not only one but several future sales and customers than to try to rectify a mistake and please a customer.

Twenty years ago I stopped buying tires at Sears due to one tire they would not acknowledge was defective (on a Honda no less). I have spent countless hundreds of dollars on tires on all my vehicles since then but not at Sears.

A satisfied customer is worth more than a few dollars lost. He will come back and pass the experience on to others. On the other hand a disatisfied customer may cost them 10 times more with bad publicity.

02-22-2010, 06:32 PM	#1
COACHMEASON Keep On Keepin' On Join Date: Apr 2006 Location: Oklahoma Posts: 417	American Classic Truck Parts... I DO NOT RECOMMEND...They had a typo on their website and I ordered the wrong part...Did not realize until after the return period so they "couldnt do anthing about it". When I brought the website error to their attention, they actually corrected the error while I was talking to them and tried to make me look like I was crazy...I just wanted to get the right part but they refused to make it right...GOOD EXAMPLE OF WHY TO GO WITH BOARD VENDORS WHEN POSSIBLE... Clint Meason __________________ 07 Avalanche Z71 92 Mustang 5.0 GT (Triple White w/ 53,000 miles) 72 SWB Chevy w/ PS, AC, 350/350 Current Project ....In paint shop getting body/paint work done (Corvette Velocity Yellow)... http://67-72chevytrucks.com/vboard/s...d.php?t=157669

02-22-2010, 06:38 PM	#2
COACHMEASON Keep On Keepin' On Join Date: Apr 2006 Location: Oklahoma Posts: 417	Re: American Classic Truck Parts... Oh, wait...They are vendors!! __________________ 07 Avalanche Z71 92 Mustang 5.0 GT (Triple White w/ 53,000 miles) 72 SWB Chevy w/ PS, AC, 350/350 Current Project ....In paint shop getting body/paint work done (Corvette Velocity Yellow)... http://67-72chevytrucks.com/vboard/s...d.php?t=157669

02-22-2010, 07:07 PM	#3
iceman3085 Registered User Join Date: Nov 2008 Location: ft pierce , fl Posts: 39	Re: American Classic Truck Parts... that sucks man sad to see companies wont stand by there products. how much time elapsed between your purchase and when you tried to return it

02-22-2010, 07:53 PM	#4
Beuford Registered User Join Date: Oct 2009 Location: Townville,Pa Posts: 284	Re: American Classic Truck Parts... i've run into the same problem with other vendors too.I started buying parts when I started my project. I bought Autometer gages ....$568.00 worth and a 160* Hi-Flo thermostat. When I started the truck The oil press sending unit leaked around the crimp and the thernostat stuck shut. I should have boiled the stat first....my bad. But they told me the time was to long to get any satisfaction on the press gage. I know I can't afford to buy every thing at the last minute as I had well $16,000.00 in parts for the project.

02-22-2010, 07:58 PM	#5
COACHMEASON Keep On Keepin' On Join Date: Apr 2006 Location: Oklahoma Posts: 417	Re: American Classic Truck Parts... It had been several months...but I just wanted to swap for the right part...Heck, it was about the same price...You know, if you make a mistake, fine..just make it right... __________________ 07 Avalanche Z71 92 Mustang 5.0 GT (Triple White w/ 53,000 miles) 72 SWB Chevy w/ PS, AC, 350/350 Current Project ....In paint shop getting body/paint work done (Corvette Velocity Yellow)... http://67-72chevytrucks.com/vboard/s...d.php?t=157669

02-23-2010, 10:11 AM	#6
blyguy Registered User Join Date: Dec 2009 Location: Medicine Hat, Alberta, Canada Posts: 68	Re: American Classic Truck Parts... a sign of a good business is not how they deal with their successes but how they handle their mistakes.

02-23-2010, 10:52 AM	#7
SB'72 Registered User Join Date: Apr 2008 Location: Plano, TX Posts: 49	Re: American Classic Truck Parts... Sorry to hear that! That's a local vendor in my area, and have used them in the past a few times. Never had any issues, but nice to know next time.

02-23-2010, 11:16 AM	#8
dan42 Registered User Join Date: Feb 2007 Location: Cali Central Coast Posts: 5,191	Re: American Classic Truck Parts... Unfortunately, anymore as soon as you get your order you have to check it and make sure everything looks right and is there, and install the parts ASAP - because if any time goes by at all, your usually out of luck. __________________ '67 SWB Fleetside ZZ4/350/Tremec 5-speed/4link/Scott's IFS - and fun as heck! SOLD Click here to support the board Philippians 4: 6-7

02-23-2010, 07:36 PM	#9
COACHMEASON Keep On Keepin' On Join Date: Apr 2006 Location: Oklahoma Posts: 417	Re: American Classic Truck Parts... Lesson learned...Anybody need a brand new power booster for a 73 and up? __________________ 07 Avalanche Z71 92 Mustang 5.0 GT (Triple White w/ 53,000 miles) 72 SWB Chevy w/ PS, AC, 350/350 Current Project ....In paint shop getting body/paint work done (Corvette Velocity Yellow)... http://67-72chevytrucks.com/vboard/s...d.php?t=157669

02-24-2010, 01:50 AM	#10
ohsocountry86 Registered User Join Date: Feb 2008 Location: clackamas oregon Posts: 269	Re: American Classic Truck Parts... Oh ya I ordered a glove box from brothers they said next week for 3 1/2 weeks then today said manufacturer is waiting on material OH MY GOD I like them to but that made me to mad canceled the order and going to get it from lmc . __________________ I can die happy now i own a c-10 TRICKNRACY cars baby TRICKNRACYCARS.ORG

02-24-2010, 12:59 PM	#11
Classic Heartbeat Project Junkie! Fishing Poor!! Join Date: Dec 1999 Location: Olympia,Wa. 98512 Posts: 10,768	Re: American Classic Truck Parts... I have them in stock (same price as LMC) and we are only a couple of hundred miles apart.. WES __________________ On-line catolog Classic Heartbeat Pickup Parts WEHEPP@comcast.net Call us Toll Free (888) 338-2502 Like Us on Facebook No appointment necessary. 72 BB Chevy Custom Deluxe / Custom Camper 67 I-6 (Soon to be 5.7 LS1) Panel 68 BB Chevy Short Bed 72 6.0 LQ9 Short Bed Chevy 4X4 Olympia's fastest growing truck parts supplier. Olympia's home for Wayward Chevys Last edited by Classic Heartbeat; 02-24-2010 at 01:01 PM.

02-24-2010, 01:39 PM	#14
junkyardjohn Registered User Join Date: Aug 2001 Location: SOMERSET KY. Posts: 6,427	Re: American Classic Truck Parts... SUMMIT STOOD BY ME AWHILE BACK. I BOUGHT A B&M RACHET SHIFTER FOR A PROJECT ABOUT 10 OR 12 YEARS AGO. WELL IT WAS A GOOD 2 1/2 YEARS BEFORE I GOT IT ON THE ROAD. I EXPLAINED IT TO THE TECH. AT SUMMIT (IT WASN'T PERFORMING UP TO PAR) & HE SAID TO JUST BRING IT IN FOR A REPLACEMENT. (THATS ONE BIG THING I MISS ABOUT NEVADA IS BEING 35 MILES FROM A SUMMIT STORE) I ALREADY HAD IT INSTALLED, COVER CUT TO FIT THE FLOOR, ECT. SO I JUST TOOK OUT THE HANDLE & RACHET ASSY. FIGURING ON JUST TAKING THE NEW ONE OUT OF THE BOX, & LETTING THEM KEEP ALL THE BRAND NEW ACC. (BRACKETS, CABLE,BOOT & COVER) WELL THE COUNTER GUY AT SUMMIT INSISTED THAT I TAKE THE WHOLE NEW KIT, & USE EM FOR SPARE PARTS. I DIDN'T EVEN HAVE A BOX OR EVEN AN OLD GROCERY BAG TO PUT IT IN. HE INSISTED THAT WAS ALL HE NEEDED. I DON'T KNOW IF IT WAS B&Ms OR SUMMITs CUST. SERVICE, OR A COMBINATION OF THE TWO, BUT THEY WERE GREAT. I'VE PROBABLY TOLD THIS STORY 50 TIMES SINCE IT HAPPENED, SO IT'S CAME BACK AROUND TO THEM. I'VE NEVER HESITATED TO USE EITHER COMPANY WITH COMPLETE CONFIDENSE. JOHN __________________ junkyardjohn 69 1 TON TOW TRUCK // 84 4WD CUCV BLAZER// 85 1 TON 4WD STAKE TRUCK// 86 M1031 5/4 TON 4WD CUCV// ALOT OF OLD TRUCKS FOR ONE OLD MAN TO DRIVE. THERES ROOM FOR ALL OF GODS CREATURES RIGHT NEXT TO MY MASHED POTATOES// LIFE MEMBER OF P.E.T.A (PEOPLE EATING TASTY ANIMALS) DON'T RENT U-HAUL ALWAYS TELL THE TRUTH IT WILL AMAZE PART OF THE PEOPLE & ASTONISH THE REST

02-25-2010, 03:10 AM	#15
ohsocountry86 Registered User Join Date: Feb 2008 Location: clackamas oregon Posts: 269	Re: American Classic Truck Parts... Um this is a negative forum no good stories. Just joking good to hear some people stand behind what they sell. It seems like now days since companies that sell never seem to be the makers no one takes responsibility. __________________ I can die happy now i own a c-10 TRICKNRACY cars baby TRICKNRACYCARS.ORG

02-25-2010, 01:34 PM	#18
1971ChevyTruck Registered User Join Date: Jan 2005 Location: Illinois Posts: 1,006	Re: American Classic Truck Parts... We bought a firewall pad from Bother and one section was backordered. When I received the last section it was thicker than the rest and had different insulation. Whick when this was installed it didn't match the rest. Brothers never did anything for my Dad. They just ignored all requests.

02-26-2010, 11:36 AM	#19
KEL 72 GMC Join Date: Feb 2008 Location: Wells, Maine Posts: 534	Re: American Classic Truck Parts... SUMMIT never even ask me to return anything. They just sent a replacement. I now deal with them more often.



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02-26-2010, 05:14 PM	#21
68gmsee Active Member Join Date: Jul 2007 Location: Centrally located between Houston, Austin and Waco. BCS area. Posts: 7,947	Re: American Classic Truck Parts... It never ceases to amaze me at the mindset of some businesses. They'd rather lose not only one but several future sales and customers than to try to rectify a mistake and please a customer. Twenty years ago I stopped buying tires at Sears due to one tire they would not acknowledge was defective (on a Honda no less). I have spent countless hundreds of dollars on tires on all my vehicles since then but not at Sears. A satisfied customer is worth more than a few dollars lost. He will come back and pass the experience on to others. On the other hand a disatisfied customer may cost them 10 times more with bad publicity.

Register or Log In To remove these advertisements.