Bad dealings w/classic parts of america....bad business

[1963c-10]

I have used classic parts since 2009. I have always been satisfied with their parts and service until today. I placed two orders over the weekend and thought it was weird that I hadn't received them yet. Normally...just a few days and parts are here. I checked online and my orders had been canceled. I contacted classic parts, and they said they didn't know why. I told them that I had received verification of the orders, but that online it said canceled. They said that they would resolve the computer issue and that my orders would be sent out ASAP and with a discount. I said I appreciated it and looked forward to my parts. Then today I get an email which states that there was an issue with an order in 2010 (I have ordered alot of parts from them since then), and that my order was being sent to another division for review if it'd be sent at all. This is highly upsetting as I have never paid with any means other than credit card and I have always gotten my orders. Why would they wait 3 years to tell me there was an issue, continue to ship parts and then cancel an order without notification???? This is bad business, and I wil not do any more business with them. I have spent well over $8,000 with this company in the last 4 years. I will encourage anybody to find another vender after the treatment I received from them. I have never had any billing issues and to be treated in this manner is just unacceptable. I have told them to cancel my order. I have placed an order w/LMC and Truck Parts of Orange Co, Ca instead of classic parts. I would urge anybody to do the same. DO NOT BUY FROM THEM.

[1963c-10]

Big thumbs down

[1963c-10]

Attached are the order confirmations they sent. To look online and see scan 3, which they canceled the order without telling me. So I contacted them to be told computer issues and my order would be enroute. Then today they say they may be filled but its been transfered. I have received numerous orders since 2010 and no one has ever once said anything. I WILL NOT DO ANY BUSINESS WITH THEM. Like the other bad threads on Classic parts say...they are scammers. I didn't beleive everyone else when they said it, but its happened to me too. Buyers beware. The website has even been changed today to show order 1206037 all merchandise shipped when the order is blank. There is nothing to ship. Order 1205078 shows order is canceled....not by me. And I can produce numerous receipts that I have done alot of business with them since 2010. Scammers

[dwcsr]

Sounds like they had a computer error. It happens, Did they keep your money? wondering why they are scammers if they didn't keep the money and you did say you told them to cancel the order so it should say canceled correct? Sounds more like you're upset about thinking there is an unsaid accusation. Did they say what was wrong is 2010 order? An order in 2010 is not that long ago if its 3 orders ago.

[lilpoindexter]

Sounds like you have issues with your credit.

[1963c-10]

my credit is perfect for starters. secondly, they canceled the order without notifying me. when i asked about it i was told 1st it was a computer error, the 2nd that it was due to an order error 3 years prior. then im told it may or may not be filled. the fault is theres. and your correct, after being told it wqs being transferred yet again i did tell them to cancel the order, but they canceled the order 1st out of error, not me. they cant come up with a straight story, every email sent from them says something different. its a computer issue, its an account issue, then they called last night saying the whole thing was a mistake on their part....im not trying to hear it. parts were ordered from another vender, and im done with them
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[1963c-10]

Originally Posted by dwcsr

Sounds like they had a computer error. It happens, Did they keep your money? wondering why they are scammers if they didn't keep the money and you did say you told them to cancel the order so it should say canceled correct? Sounds more like you're upset about thinking there is an unsaid accusation. Did they say what was wrong is 2010 order? An order in 2010 is not that long ago if its 3 orders ago.

not 3 orders ago.....3 years, and no one there has an answer about it, and i did receive the order in question. i have ordered alot since.
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[1963c-10]

Originally Posted by lilpoindexter

Sounds like you have issues with your credit.

i have perfect credit, thank you. i work 2 jobs and im a volunteer state certified paramedic. also....in case you've never ordered parts before....they have to be paid for before they deliver them. i have receipt for everything i ever ordered and received.
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[Sicklajoie]

Originally Posted by 1963c-10

then they called last night saying the whole thing was a mistake on their part....im not trying to hear it.

I think it was pretty good of them to actually get back to you and say THEY screwed up.

[1963c-10]

i agree, but a little to late for me. i dealt with quite a few emails that were only run arounds and half truths 1st. im a hard person to get to this extent, but im done with them personally. like alot of companies on this thread, the customer relations is going down hill.
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[dwcsr]

If its not working for you then your only recourse it not to spend money with them and let them know why. I used to refer to them as the supplier that did good by its customers. I have lately heard too many complaints to refer anyone to them so you may well be justified. I just ordered some parts from them and only got half the order with a one week fill promise. Today its on backorder again till may 1.

I used to sell body panels and when I found out a sold part was on backorder I found it somewhere and took the few dollar loss on that panel so the customer had a complete order and then took it off the website till it was back in stock. I don't see anyone doing that today. The reason they don't is that if the customer can't get a complete order they don't buy anything from the site. I think they would rather give back 10 or 20% of the order total than lose the entire sale.

[1963c-10]

well spoken and thank you for the feedback. ive had good dealings with many other venders as well as classic parts, but sometimes it only takes one real bad experience when ive done the the amount of business i have with them. its the distrust that i have after the way they handled the whole situation , rather than just to have been honest upfront. why all the circles to run?
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[dwcsr]

I think what may have happened is you got wrong info from one and then again from another and so on which indicates they may be bigger than management can effectively handle or they have new faces that need a bit more training.

Giving too much information too soon that ends up being bad information is as bad as never resolving the issue. The customer is already frustrated by the time he/she calls and then gets what appears to be the runaround. They should have said , I don't know what happened to this order but let me find out. It may take a few days but I'll call you . Then they need to do what they said. You may well have had just one conversation saying it was a mix up and not the other nonsense they gave you and you would still be a customer.