New Suspensions Need New Tires: WTB

[SCOTI]

Originally Posted by bedsled71

i dont understand why you would have to pay.. i work for DTC and we dont charge for ANY flat repair nomatter what tire brand you have or where you bought the tire
sorry your experiance sucked so bad.

I've had a couple of DT guys offer suggestions & even considered going up the corporate ladder for resolution.

The bottom line is I needed the tire repaired & they wouldn't repair it because a) the tire was near the end of its service life (tread bars clearly visible), & b) the tire had 2 holes within .750" of each other so they said the holes could not be plugged properly that close together.

I explained that yes there were 2-holes in close proximity (a staple had punctured the tire), but only one of the holes actually breached the inside surface of the tire & was leaking. They still refused to fix it because the tire was 'worn-out'. So I asked them to dismount the tire since I paid for the lifetime mount/balance deal when I bought them new @ DT. They wouldn't dismount the tire for free because he said they would not repair the tire.

I paid the fee taking my tire & business elsewhere. That repair job I did (tire patch the size of a quarter) has lasted 1yr now & that 'worn-out' tire is still on the truck doing it's job.

i know i cant change your mind but DTC will BEAT any other price you find out there

Corporate bulk purchasing does have benefits. FWIW, the local shop I've been using since (4x BFG KDW's 275-40/17's) had the same price as DT & they're a nickel & dime establishment.

[bedsled71]

i still cant believe that they wouldnt just dismount it for you... it takes all but 1 min to break the tire down anyways.. sucks that happened to you. i wouldnt blame you i guess because when you pay once you dont have to pay again..

[SCOTI]

Originally Posted by bedsled71

i still cant believe that they wouldnt just dismount it for you.....

You, me, & just about everyone that hears the story.

[rascal71]

Scoti,

Have a hook up at DT in Plano. Give the details and I will bend his
ear on what we can do for ya if you haven't done anything already.

[70short/step]

Sounds like they wouldnt fix it because it is illeagal to do so on a tire with that much wear and they really didnt want any part of the liability of it so they charged you to dismount and didnt want any further dealings with it. yeah a local independent guy can see where you are coming from but they are so many sue happy people out there that a big corprate company cant take the chances. Could you imagine what a lawsuit there would be from some guy just looking to sue a large company for fixinf an illegal tire that was too worn out?
Not saying you personally would do it but there are so many that would.
Glad you found a local guy that has your business now.

[SCOTI]

Originally Posted by 70short/step

Sounds like they wouldnt fix it because it is illeagal to do so on a tire with that much wear and they really didnt want any part of the liability of it so they charged you to dismount and didnt want any further dealings with it. yeah a local independent guy can see where you are coming from but they are so many sue happy people out there that a big corprate company cant take the chances. Could you imagine what a lawsuit there would be from some guy just looking to sue a large company for fixinf an illegal tire that was too worn out?
Not saying you personally would do it but there are so many that would.
Glad you found a local guy that has your business now.

The tread bars were visible but @ no point on that tire was there 'no tread'. The tire passed DOT/state inspection but it was 'near' the end of its service life.

I feel it was based more on how things went down.....