Cold-Case Aluminum Radiators

[BCOWANWHEELS]

Rockauto, half price same quality.....................

[Ccas]

Originally Posted by Richeva1

not once in two months did bill say I should call the company
he gave me his card with his cell number
and has strung me along now for 2 months
so no it seems it is my fault I did not surpass the guy who took my money.
that his word meant nothing.. hmm

First off, yesterday I reached out to you via PM and you texted me the info I needed. I thought we had a plan to get you taken care of. Coming on here after that to continue to vent like you are continuing to be ignored is a little bit of a low blow.

I know you are upset right now. You should be.

I don't know what happened with your calls. I do know that Bill is a very passionate car guy. He would not purposely blow you off like it sounds. He doesn't do things like that. He would be in a whole lot of trouble if he made it a habit of blowing off customers for 2 months.

This is the first complaint I have ever received about him.

For future knowledge, Our toll free number is on the business card directly above his personal phone number. If after you didn't get any response, why not take advantage of the toll free number?


In the mean time, Can we stick with the plan to solve the problem first thing Monday morning? As I said in the PM, I am very sorry you have had to wait so long. the shroud you ordered went on backorder right around the time you ordered it. Why you were not notified is what concerns me most. To solve the problem, It appears like we have a shroud in our Scottsdale warehouse that we can get on it's way to you on Monday. I just wanted to confirm it's actually there before I promised it to you. I sent e-mails to the appropriate staff. So they will be reading and executing my instructions in about 8 hours.

[Richeva1]

Originally Posted by Richeva1

Believe me I still think it is a nice product
just buy from someplace that has your parts on hand

ok maybe I did not phrase this the right way
I am not still venting

I still believe the product to be of top quality and a fine purchase.

I only suggest that you make sure the distributor you choose
HAS
your parts.

[Ccas]

Originally Posted by Richeva1

ok maybe I did not phrase this the right way
I am not still venting

I still believe the product to be of top quality and a fine purchase.

I only suggest that you make sure the distributor you choose
HAS
your parts.

Completely agree. I hate excuses but we are in a significant growth mode. Companies like Jegs, Classic Industries and more have all been adding the product line at the same time. That was March. We had no way of knowing their purchasing patterns so we ended up underestimating on some and overestimating on others. You got caught in the middle and again I apologize.
I just didn't want the forums members to think we (or I) are providing substandard customer service. It's EXACTLY the opposite of our goals. You can buy a radiator anywhere. We want your experience with us to be as good as your experience with our radiator. And when we screw up, we want everyone to know we're going to fix the problem quickly. That's why I monitor the forums on nights, weekends and vacation!.

[57larry]

I just bought a Cold Case radiator, shroud & electric fan this morning for my 57.

[greasemonkey]

Originally Posted by BCOWANWHEELS

Rockauto, half price same quality.....................

Not sure if serious...

[projectking]

Originally Posted by greasemonkey

Not sure if serious...

Sure if you want to carry a spare with you when it fails......

[weq92f]

Originally Posted by greasemonkey

Not sure if serious...

Thinks that make you go Hmmmmm...


-klb

[Ccas]

Rich, shroud is on its way from pa as of today. You should have it by Thursday.

[Richeva1]

Originally Posted by Ccas

Rich, shroud is on its way from pa as of today. You should have it by Thursday.

Thank You

[57larry]

just got back from Goodguys, Columbus, Ohio.old Case had a booth there. Stopped and talked with Bill, sales rep who
knows his stuff
about radiators & cooling problems. Sure answered all my questions

[seejohnrun]

It was advertised as direct fit, but the reality is that it requires modified mounts. The top and bottom mounts for a small radiator are too small and the mounts for a factory 4 core are too large.

Same here, I suppose I'm going to go with the large mounts, but also need to shave these pads down a bit, definitely doesn't feel like a direct fit. Also worth noting, the radiator ends up a bit off-center on my 67 c10 when mounted in

[Sheepdip]

Originally Posted by flashed

I used a Champion in my 72 Truck and just put a Champion in my 72 El Camino , both are great and a lot cheaper .

I have installed 3 Champions so far, all are still working flawlessly.
The last one I put in my 70 GMC came shipped with a forklift hole in the box and luckily the only think it hit was the overflow nipple and sheared it off.

My first thought was I was going to have to file a claim with the shipper, but customer service asked if it was extractable, which it was, customer service stated "this isn't worth filing a claim over" so they just sent me a new nipple and I installed it. Problem solved.