Seat Cover redux - The 1947 - Present Chevrolet & GMC Truck Message Board Network

pontiacvince · 11-29-2022, 05:39 PM

I posted some time ago about my seat cover I ordered from SMS that took a whole year to get delivered. When I had my upholstery guy install it, there was a gap between the top and seat bottom that the seat belts fall through. I complained for some time to SMS, but I thought that was as far as it would go. I just now got a delivery from UPS and it is another full seat cover set from them. Looks to be more material to allow for thicker foam and close up the gap. I'm shocked. Totally unexpected....pic of my seat after it was finished.

**Getter-Done** · 11-29-2022, 06:16 PM

That is great to hear.

Thanks, for sharing the great Customer service news.

pontiacvince · 11-29-2022, 06:39 PM

Quote:

Originally Posted by Getter-Done

That is great to hear.

Thanks, for sharing the great Customer service news.

I just sent an e-mail to theme thanking them for the great surprise. I will be singing the praises for SMS to anyone that will listen from now on....

**LockDoc** · 11-29-2022, 11:03 PM

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Once in a while a company goes above and beyond unexpectedly....

LockDoc

Bmdully · 11-29-2022, 11:39 PM

That’s awesome. Just pulled my PUI second row seat cover outta the box now that it’s raining here. Got it a month or two ago after 6 months. And... it appears to be for a 3/4 seat not a full bench. Will see if they can remedy it. Grr.

11-29-2022, 05:39 PM	#1
pontiacvince Registered User Join Date: Sep 2020 Location: Kennewick, Wash. Posts: 244	Seat Cover redux I posted some time ago about my seat cover I ordered from SMS that took a whole year to get delivered. When I had my upholstery guy install it, there was a gap between the top and seat bottom that the seat belts fall through. I complained for some time to SMS, but I thought that was as far as it would go. I just now got a delivery from UPS and it is another full seat cover set from them. Looks to be more material to allow for thicker foam and close up the gap. I'm shocked. Totally unexpected....pic of my seat after it was finished. Attached Images Last edited by LockDoc; 11-29-2022 at 11:00 PM.

11-29-2022, 06:16 PM	#2
Getter-Done Senior Member Join Date: Dec 2009 Location: TN. Posts: 8,429	Re: Seat Cover redux That is great to hear. Thanks, for sharing the great Customer service news. __________________ ________________________________________________________________________________________ ____________________________________________ 84 Chevy K-20 63 Impala (my high school car) http://67-72chevytrucks.com/vboard/s...Crew Cab Build

11-29-2022, 11:03 PM	#4
LockDoc The Older Generation Join Date: Aug 2006 Location: Montezuma, Iowa Posts: 25,799	Re: Seat Cover redux - Once in a while a company goes above and beyond unexpectedly.... LockDoc __________________ Leon Locksmith, Specializing In Antique Trucks, Automobiles, & Motorcycles (My Dually Pickup Project Thread) http://67-72chevytrucks.com/vboard/s...d.php?t=829820 -

11-29-2022, 11:39 PM	#5
Bmdully Registered User Join Date: Dec 2013 Location: Seattle, wa Posts: 31	Re: Seat Cover redux That’s awesome. Just pulled my PUI second row seat cover outta the box now that it’s raining here. Got it a month or two ago after 6 months. And... it appears to be for a 3/4 seat not a full bench. Will see if they can remedy it. Grr.



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